Convex Ordering Cost - Publications - Faculty & Research

11 Jan 2000
Research & Ideas

Calling All Managers: How to Build a Better Call Center

Almost everyone has dialed a simple phone number—be it to order a pair of socks or reserve a flight to New York—only to end up navigating a seemingly endless labyrinth of options, all because a mechanical voice continually invites them to... View Details

Keywords: by Martha Lagace; Service; Financial Services

02 Apr 2019
First Look

New Research and Ideas, April 2, 2019

gun restrictions. Lifting the Veil: The Benefits of Cost Transparency By: Mohan, Bhavya, Ryan W. Buell, and Leslie K. John Abstract—Firms do not typically disclose information on their costs to produce a... View Details

Keywords: Dina Gerdeman

10 Jan 2011
Research & Ideas

Is Groupon Good for Retailers?

and conditions. Sophisticated consumers might try to game the system by posing as customers who failed to read the "small print." What exactly is a merchant to do when a consumer violates one of various small-print rules? Requiring customers to present... View Details

Keywords: by Carmen Nobel; Advertising; Technology

15 Dec 2015
First Look

December 15, 2015

(Frank) Li, and Dylan B. Minor Abstract—We link the corporate governance literature in financial economics to the agency cost perspective of corporate social responsibility (CSR) to derive theoretical predictions about the relationship... View Details

Keywords: Carmen Nobel

23 Dec 2014
First Look

First Look: December 23

cost of leisure is lower. We interpret these results as evidence of differences in preferences for leisure across CEOs rather than optimal responses to organizational differences correlated with ownership. Differences in labor supply are... View Details

Keywords: Carmen Nobel

14 Oct 2009
First Look

First Look: October 14

Disney or Pixar. Instead, anime producers are locked into a highly fragmented domestic market, dominated by content distributors (TV stations and DVD companies) and advertising agencies. We argue that Japan has to adopt legislation in several areas in View Details

Keywords: Martha Lagace

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

amplify as they move up the chain, leading to a counterproductive combination of spiky order patterns and inventory shortages and surpluses. 53 To the extent that the Internet can help reduce information gaps and delays, it can be... View Details

Keywords: by Andrew McAfee

10 Jul 2000
Research & Ideas

The State of the Markets

that the back end of the operation keeps pace with the front end to avoid the costly control issues that exist today." Looking ahead, Seifert sees the Internet as a force to be reckoned with in terms of costs and productivity.... View Details

Keywords: by James E. Aisner

13 Mar 2012
First Look

First Look: March 13

census. We document a shift to smaller shops following a 1996 regulatory change that increased the costs of opening large stores. Our analysis suggests that total factor productivity (TFP) of multi-store retail chains fell after the... View Details

Keywords: Sean Silverthorne

04 Dec 2007
First Look

First Look: December 4, 2007

real and sustainable; to decide how low a company must bid in order to win a competitive contract from a rival; to identify opportunities for internal cost reduction; to estimate, in the context of an... View Details

Keywords: Martha Lagace

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

GMBuyPower.com, which enables customers to order cars online. The second is the development of its OnStar technology, which, according to the company's 1999 annual report, will enable the first "Web car." 72 The third change is... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

11 Sep 2000
Research & Ideas

Riding the Internet Fast Track

Take a seat and hold on tightly. You're aboard the Internet Express, where speed is the order of the day and profit but a remote destination. For firms that ride the rails of the Internet's fast track, getting big fast—whatever its... View Details

Keywords: by Peter Jacobs

05 Oct 2015
Research & Ideas

What Companies Should Not Do in the Next Banking Crisis

question in a new paper, titled Survive Another Day: Using Changes in the Composition of Investments to Measure the Cost of Credit Constraints (forthcoming in the Review of Economics and Statistics). “Firms rely on banks a lot in View Details

Keywords: by Michael Blanding; Banking

01 Apr 2014
Research & Ideas

When Do Alliances Make Sense?

has been interested in this age-old question since graduate school. In order to answer it, he looked around for some kind of hard data that would allow him to make an apples-to-apples comparison of which form was better—and under what... View Details

Keywords: by Michael Blanding; Energy; Utilities

03 Jul 2012
Research & Ideas

HBS Faculty on Supreme Court Health Care Ruling

focuses almost entirely on disease care to keep people alive, but does very little to enable Americans to live healthy lives. The longer people live in their disease-prone years, the more they cost Medicare. AHCA doesn't really address... View Details

Keywords: Re: Multiple Faculty; Health

15 Mar 2016
First Look

March 15, 2016

Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50752 Voter Registration Costs and Disenfranchisement: Experimental Evidence from France By: Braconnier, Celine, Jean-Yves Dormagen, and Vincent Pons Abstract—A large-scale... View Details

17 Jun 2002
Research & Ideas

A Litmus Test for Entrepreneurs

because he had a much clearer idea about what would and would not work after his initial experience. During that first year, for instance, he found that Spanish customers felt more comfortable ordering takeout pizza once they had consumed... View Details

Keywords: by Walter Kuemmerle

28 Jul 2014
Research & Ideas

Eyes Shut: The Consequences of Not Noticing

lawsuits against Blitz had followed. A former Blitz employee has testified that Blitz presented a revised gas can design to Walmart that would prevent the burn injuries by installing an "arrestor," a device that would prevent a flame from flowing into the... View Details

Keywords: by Max H. Bazerman; Retail

19 Aug 2008
First Look

First Look: August 19, 2008

perceptions framework is of a single-stage stochastic inventory system with periodic review, constant lead times, infinite supply, full backlogging, linear holding and penalty costs and no ordering costs.... View Details