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- All HBS Web (2,184)
- Faculty Publications (330)
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- 01 Oct 2013
- First Look
First Look: October 1
models to reliably deliver customer service excellence. The case also helps students understand the role of employee management systems in creating consistent service... View Details
Keywords: Sean Silverthorne
- August 2023
- Teaching Note
Kunshan, Incorporated: The Making of China’s Richest Town
By: William C. Kirby and Noah B. Truwit
Teaching Note for HBS Case No. 313-103. The case is designed to give the students an understanding of the local Chinese entrepreneurial state and how foreign and Chinese firms have worked with it to create China’s richest small city. The major themes are—local state... View Details
- 05 Apr 2016
- First Look
April 5, 2016
occupations, the creative act has received limited attention as an economic behavior and has historically proven difficult to study. This paper studies the incentive effects of competition on individuals' creative production. Using a... View Details
Keywords: Sean Silverthlorne
- September 2009 (Revised December 2009)
- Case
The Future of Iraq Project (A)
By: Noel Maurer and Sogomon Tarontsi
In March 2009, the government of Iraq decided to hold its first oil field auctions. The auctions were for service contracts on the country's southern oil fields; the winner would obtain the right to produce oil above a certain target for a fixed fee. The bidders... View Details
Keywords: Non-Renewable Energy; Foreign Direct Investment; Policy; Auctions; Production; Business and Government Relations; Energy Industry; Iraq
Maurer, Noel, and Sogomon Tarontsi. "The Future of Iraq Project (A)." Harvard Business School Case 710-002, September 2009. (Revised December 2009.)
- 25 Feb 2019
- Research & Ideas
How Gender Stereotypes Kill a Woman’s Self-Confidence
“occupational sorting,” with men choosing careers that pay higher wages than women do, labor economists say. For example, women represent only 26 percent of US workers employed in computer and math jobs,... View Details
Keywords: by Dina Gerdeman
- April 2019 (Revised December 2019)
- Case
Exporting Livability: Investing in New Urban Centers
By: John D. Macomber and Essie Alamsyah
Can Singapore urban design, policy continuity, and system of laws be exported outside of Singapore to accelerate the effective development of new urban agglomerations? Nina Yang, CEO of Sustainable Urban Development at Ascendas-Singbridge, a large real estate company... View Details
Keywords: Urban Development; Projects; Design; City; Business and Government Relations; Expansion; Real Estate Industry; China; Singapore
Macomber, John D., and Essie Alamsyah. "Exporting Livability: Investing in New Urban Centers." Harvard Business School Case 219-072, April 2019. (Revised December 2019.)
- 04 Jan 2010
- Research & Ideas
Best of HBS Working Knowledge 2009
advantages, great employee and customer loyalty, and a smoother on-ramp in leadership succession. A book excerpt from The Ownership Quotient: Putting the Service Profit Chain... View Details
Keywords: by Staff
- 27 May 2009
- First Look
First Look: May 27, 2009
foreclosure discounts appear to be related to the threat of vandalism in low-priced neighborhoods. After aggregating to the zip-code level and controlling for regional price trends, the prices of forced... View Details
Keywords: Martha Lagace
- 22 Feb 2024
- Research & Ideas
How to Make AI 'Forget' All the Private Data It Shouldn't Have
training for various reasons.” Rachel Layne: What is machine “unlearning” and why is it important? Seth Neel: Before defining machine unlearning, maybe it's good to set a baseline of what machine learning is. Broadly, I view machine... View Details
- June 2022
- Case
Business Implications from Regulating Carbon Emissions in the EU
By: George Serafeim and Benjamin Maletta
In the beginning of the 21st century, the European Union (the EU) had led the global fight against climate change with a wide array of policy measures. The EU’s primary approach to climate policy had been taxation via the European Union Emissions Trading System (EU... View Details
Keywords: Regulation; Carbon Emissions; Trade; Sustainability; Decarbonization; Performance; Climate Change; Analysis; Strategy; Taxation; Policy; Environmental Regulation; Industry Structures; European Union
Serafeim, George, and Benjamin Maletta. "Business Implications from Regulating Carbon Emissions in the EU." Harvard Business School Case 122-106, June 2022.
- 03 Mar 2009
- First Look
First Look: March 3, 2009
sophisticated safeguards such as an independent ethics committee and a "whistle blower" system for employees concerned with the company's practices. In less than two decades, Sydney IVF grew from... View Details
Keywords: Martha Lagace
- 20 Nov 2012
- First Look
First Look: November 20
modified Walmart's human resource practices by offering better benefits and wages to associates in response to growing social pressure. Overall, our analysis suggests that the effectiveness of a particular business model depends not only... View Details
Keywords: Sean Silverthorne
- 23 Aug 2016
- First Look
August 23, 2016
Arts). The case explores questions related to designing the school model, interpreting early results, and assessing the team's ability to disseminate their model to other... View Details
Keywords: Sean Silverthorne
- 23 Jun 2015
- First Look
First Look: June 23, 2015
Sciences Modularity and Organizations By: Baldwin, Carliss Y Abstract—Modularity describes the degree to which a complex system can be broken apart into subunits (modules) that can be recombined in various... View Details
Keywords: Sean Silverthorne
- 01 Sep 2015
- First Look
First Look -- September 1, 2015
returns are a linear combination of two accounting fundamentals: book to market and ROE. Empirical estimates based on this relation predict the cross section of out-of-sample returns in 26 of 29... View Details
Keywords: Sean Silverthorne
- 26 Apr 2023
- In Practice
Is AI Coming for Your Job?
time to focus on building relationships, managing, and selling. Software engineers can use services to autogenerate programming code for basic purposes, allowing them to write code more efficiently while... View Details
- 27 Jan 2015
- First Look
First Look: January 27
transactions and vice versa. This paper estimates the effect of competition and service quality on mobile money demand. In this setting, service... View Details
Keywords: Sean Silverthorne
- 17 May 2016
- First Look
May 17, 2016
details of his theories regarding economic development and international financial interactions, as well as his indebtedness to earlier Renaissance traditions. The book also uncovers new material relating to... View Details
Keywords: Sean Silverthorne
- 05 Jul 2023
- HBS Case
What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment
specific task at hand (e.g., an appreciation for broader market changes, competitor behaviors, or emergent industry trends). Relational. Relational leaders design a plan of action based on how others will... View Details
Keywords: by Ben Rand
- 2018
- Working Paper
Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment
By: Jason Acimovic, Chris Parker, David F. Drake and Karthik Balasubramanian
When workers make operational decisions, the firm's global knowledge and the workers’ domain-specific knowledge complement each other. Oftentimes workers have the final decision-making power. Two key decisions a firm makes when designing systems to support these... View Details
Keywords: Employees; Decision Making; Training; Performance Improvement; Money; Mobile Technology; Developing Countries and Economies; Financial Services Industry
Acimovic, Jason, Chris Parker, David F. Drake, and Karthik Balasubramanian. "Show or Tell? Improving Agent Decision Making in a Tanzanian Mobile Money Field Experiment." Harvard Business School Working Paper, No. 18-106, May 2018.