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Show Results For
- All HBS Web
(7,259)
- People (50)
- News (2,615)
- Research (3,490)
- Events (12)
- Multimedia (13)
- Faculty Publications (1,858)
- November 2012
- Teaching Note
Brink's Company: Activists Push for a Spin-off (TN)
By: Suraj Srinivasan
The case this Teaching Note addresses studies the decision of the security services company Brink's Corporation to spin off its home security division from the rest of the company. The decision followed intense pressure on the company by three activist hedge funds that... View Details
- 01 Jun 2008
- News
A Binary Formula
Harvard’s initiatives in stem cells, bio-inspired engineering, systems biology, chemical biology, and innovative computing. The colloquium featured a number of case studies about academic labs as well View Details
- September 2008 (Revised February 2009)
- Case
Ocean Tomo: Building a Market for Intellectual Property
By: Peter A. Coles, Andrei Hagiu and Alison Berkley Wagonfeld
Ocean Tomo's management team sought to turn the company into the leading intermediary for intellectual property. Despite its increasingly important role in the global marketplace, IP remained a notoriously illiquid asset—difficult to value, harder to trade, and often... View Details
Keywords: Globalized Markets and Industries; Intellectual Property; Resource Allocation; Auctions; Market Design; Service Operations
Coles, Peter A., Andrei Hagiu, and Alison Berkley Wagonfeld. "Ocean Tomo: Building a Market for Intellectual Property." Harvard Business School Case 709-404, September 2008. (Revised February 2009.)
- 01 Sep 2004
- News
A Market-Based Prescription
volume, is titled Consumer-Driven Health Care (Jossey-Bass, 2004). What is the fundamental difference between consumer-driven and managed health care? Over two decades ago, managed care, which gives a third party control over patients’... View Details
- January 2015 (Revised October 2015)
- Case
Trouble at Tessei
By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Trouble at Tessei." Harvard Business School Case 615-044, January 2015. (Revised October 2015.)
- 01 Sep 2013
- News
A Hollywood Backstory
an abrupt halt: Ellen will not be involved in anything that even remotely suggests cruelty to animals. Similarly, a friend of mine who's an Oscar-nominated cinematographer will not even consider working on... View Details
- 16 Sep 2024
- Blog Post
Creating a Candidate-Centered Recruiting Process
importance of transparency in the recruiting process. For Meredith Hamilton (MBA 2008), clear expectations helped her navigate recruiting as a student with Bipolar Disorder and ADHD who understood that... View Details
Keywords: All Industries
- 01 Sep 2010
- News
A Day’s Pay
Times (June 3, 2010). “It’s kind of hard to take the farmworker out of the kid and the legislator when you come from farmworker stock and you see what your parents and grandparents have gone through.” As for the future, Florez said public... View Details
- January 2000 (Revised April 2000)
- Case
AsiaMail.com: What's in a Name?
By: Myra M. Hart and Sharon Peyus
Three founders of an international Internet company (e-mail-based marketing) struggle with naming the company. As they prepare to invest more than $10 million of first-round venture funding in advertising and marketing, they search for a name that will have power and... View Details
Keywords: Business Startups; Venture Capital; Brands and Branding; Internet and the Web; Entrepreneurship; Advertising; Marketing; Service Industry; Service Industry; Asia
Hart, Myra M., and Sharon Peyus. "AsiaMail.com: What's in a Name?" Harvard Business School Case 800-132, January 2000. (Revised April 2000.)
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 01 Dec 2004
- News
Finding a Balance
would otherwise be unable to afford treatment. Authored in 2003 by HBS professor Rohit Deshpandé, the case began as a straight pricing study. “The pharmaceutical industry is unlike any other,” Deshpandé... View Details
- 23 Apr 2012
- Research & Ideas
How to Brand a Next-Generation Product
very deliberate effort to market the iPad as a sibling to the Mac. Macs keep their names with each successive upgrade, analysts noted, while iPhones sport sequential numbers and letters to indicate... View Details
Keywords: by Carmen Nobel
- 01 Sep 2014
- News
Making a Statement
Getting Behind Health Care Andrew M. Paul (MBA 1983) sees a powerful connection between the business side of health care and the benefits of better service delivery to patients. “By investing in companies... View Details
- 01 Oct 2018
- News
A Transformative Experience
Dr. Claudio L. Haddad (OPM 12, 1987) is chairman of the board of Insper Institute of Education & Research in Brazil and a 2018 recipient of the HBS Alumni Achievement Award. In this interview, he explains the goal of the school. “How did... View Details
Keywords: Educational Services
- 22 Aug 2005
- Research & Ideas
Restoring a Global Economy, 1950–1980
1970s, but its governments systematically discouraged wholly owned FDI [foreign direct investment], and restricted it to a low level. During the 1940s and early 1950s only the U.S. dollar was available as... View Details
Keywords: by Geoffrey Jones
- 01 Dec 1999
- News
A Class Act
If you turned to this article only after first checking out the Class Notes for your year, you are in good company. According to a 1995 Bulletin readership survey, 95 percent of all HBS alumni read the Class Notes regularly and have been... View Details
Keywords: Nancy O. Perry
- 27 Jan 2016
- Blog Post
A Summer Internship in the Music Industry
to experience what life was like in the creative part of the music industry. In my opinion, a great place to do this is in artist management. Not only are these companies taking power and responsibilities away from record labels View Details
- 10 Apr 2012
- News
A Winning Formula
taught to be self-reliant, work hard, and accept responsibility for my actions.” He recalls cutting lawns for neighbors as his first job; later, as a college sophomore at... View Details
- 01 Jun 2007
- News
A Juicy Story
In the context of the computer industry at large, Professor David Yoffie explores the ups and downs of a company that’s always been a bit different in “Apple Computer, 2006.” The case poses this question:... View Details
- 31 Jan 2019
- News
A Global Mission
Art DeFehr (MBA 1967) didn’t plan to become a businessman. The Canadian-born DeFehr always imagined life as a diplomat—until he ran afoul of the FBI. View Details