Ambulatory Health Care Services - Publications - Faculty & Research

17 Jan 2019
Research & Ideas

Why Business Should Support Employees Who Are Caregivers

framework for balancing a career and life. The linear career paths common at law, accounting, and professional services firms rarely take into account the personal milestones and unexpected challenges that all employees experience. View Details

Keywords: by Danielle Kost; Health

28 Feb 2023
Research & Ideas

Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note

were 19 percent more likely to finish if they had a dedicated supportive supervisor. Some fields work better. Students were also more likely to complete apprenticeships in the financial services and IT industries, as opposed to business... View Details

Keywords: by Michael Blanding

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

when life goes back to normal. Forward-thinking leaders can run better organizations by creating conditions that allow customers to be more helpful. When service provision is a true partnership and customers are pitching in, employees... View Details

Keywords: by Dina Gerdeman

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

that health care organizations typically fail to analyze or make changes even when people are well aware of failures. Whether medical errors or simply problems in the work process, few hospital organizations... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

02 Aug 2016
First Look

August 2, 2016

Healthcare Partners Inc. (DaVita), in August 2013. The two would discuss whether Golomb should lead a new DaVita venture, Paladina Health (Paladina), which operated a network of primary care clinics. DaVita... View Details

Keywords: Sean Silverthorne

29 Aug 2017
First Look

First Look at New Research and Ideas, August 29

defining societal issue of the 21st century. The debate over “who gets what’ underlies policy debates ranging from taxation to health care to wages and permeates society at all levels, attracting increasing... View Details

Keywords: Sean Silverthorne

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and has consulted with WeWork and... View Details

Keywords: by Kristen Senz

11 Feb 2020
Sharpening Your Skills

10 Rules Entrepreneurs Need to Know Before Adopting AI

problems. Positioning your service or product as “AI for health care” or “AI for sales” is not nearly specific enough. While you can sell AI tools to data science teams or IT departments, business leaders... View Details

Keywords: by Rocio Wu

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

livestreamed on YouTube, while Chipotle hosted Zoom hangouts where 3,000 fans could virtually mingle with celebrities. SnapChat curated mental health resources into a “Here for You” campaign, demonstrating its View Details

Keywords: by Jill Avery and Richard Edelman

27 Apr 2020
Research & Ideas

How Remote Work Changes What We Think About Onboarding

relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health... View Details

Keywords: by Boris Groysberg

18 Aug 2008
Research & Ideas

How Disruptive Innovation Changes Education

our schools." The ability of these lenses to shed new light on complicated problems has been proven in contexts ranging from national defense to semiconductors; from health care to retailing; and from... View Details

Keywords: by Martha Lagace; Education

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

processes as disparate as smelting, extrusion, die design, and finance. We also started creating pilot sites in the health care industry. We started our work with a "learning unit" at... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

18 Jul 2019
Lessons from the Classroom

The Internet of Things Needs a Business Model. Here It Is

service.” One company that has been successful with IoT in health care is Philips, whose imaging division has created connected ultrasound and CT scan machines. Instead of just selling the machines to... View Details

Keywords: by Michael Blanding; Computer

04 Sep 2018
First Look

New Research and Ideas, September 4, 2018

W. Feeley Abstract—Patients and providers are frustrated with seemingly endless data entry. We used our patients’ vested interest in their own health care by actively engaging them in the entry of their own... View Details

Keywords: Dina Gerdeman

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

firms do not have a succession plan. Maintaining best practices around physical and mental health is not a luxury or a frill, but an essential aspect of risk management. CEOs and top management need to prioritize taking View Details

Keywords: by Sean Silverthorne

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

these narratives A common feature of all resilient businesses we interviewed is that they proactively sought information from a variety of sources, including suppliers, trade associations, and health care... View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

21 Apr 2021
Research & Ideas

The Pandemic Conversations That Leaders Need to Have Now

of local leadership: An individual manager can be an authentic communicator even if their organization is not. Jennifer Petriglieri’s colleague and husband, Gianpiero Petriglieri, recommends that leaders “tell your people what will happen to their salaries, View Details

Keywords: by Boris Groysberg, Robin Abrahams, and Katherine Connolly Baden

03 Jan 2011
Research & Ideas

Most Popular Articles of 2010

to Make Careful Decisions? Summing up reader responses, Professor Jim Heskett finds compelling arguments for a process involving intuition based on analysis and experience. Should people also make their own decision-making process more... View Details

Keywords: by Staff

11 Jun 2020
In Practice

Are Digital Organizations Better at Overcoming COVID?

provided but to augment and expand their offerings. Telemedicine is a terrific example of this. Many health care providers have already moved to virtual visits and ramped up new types of View Details

Keywords: by Danielle Kost

24 Jan 2005
Research & Ideas

Entrepreneurial Hospital Pioneers New Model

heart care for children. It's also a story made of equal parts Robin Hood humanitarianism, entrepreneurship, and the Indian government's newfound ability to allow entrepreneurs a free hand in trying to solve some of society's most... View Details

Keywords: by Martha Lagace; Health

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