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Show Results For
- All HBS Web
(8,244)
- People (39)
- News (1,856)
- Research (4,810)
- Events (48)
- Multimedia (64)
- Faculty Publications (3,122)
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- 05 Oct 2015
- Research & Ideas
What Companies Should Not Do in the Next Banking Crisis
comes to positioning a company to best recover from the inevitable next banking crash, however, it pays to be prudent in diversifying investments, and cutting them with an eye to recovery as much as... View Details
- 01 Jun 2021
- What Do You Think?
Are Employers Ready for a Flood of 'New' Talent Seeking Work?
talent that we know is on the way. A personal experience, however anecdotal it is, may provide food for thought. Last month, a female acquaintance with a long work record, a positive attitude, a high level of motivation, View Details
Keywords: by James Heskett
- 17 Jun 2013
- Research & Ideas
Advertising Symbiosis: The Key to Viral Videos
accompanying a Dove logo: You are more beautiful than you think. (Evian's "live young" campaign delivers a similarly positive message—not to mention the fact that dancing babies garner the magic mix of surprise View Details
- 05 Jan 2011
- Op-Ed
Funding Unpredictability Around Stem-Cell Research Inflicts Heavy Cost on Scientific Progress
for years to come. Unpredictability inflicts a heavy cost on scientific progress, whether in domains like stem-cell research or in searching for safe alternative fuels. It damages the United States' competitive position because great... View Details
- 07 Feb 2005
- Research & Ideas
How “Career Imprinting” Shapes Leaders
had a "system" of hiring MBAs in cohorts of ten to fifteen. These young MBAs were generally placed into "assistant to" positions (assisting the head of a division, for example) for a couple of years to learn the... View Details
Keywords: by Mallory Stark
- 29 May 2001
- Research & Ideas
Howard Stevenson on the Lessons of the Internet Era
nice," Stevenson quipped. In the new world order, Stevenson said, here are the keys: Hire great people; take a pass on the mediocre Understand and use technology Think globally Don't believe your own financial PR Happiness is a View Details
Keywords: by Sean Silverthorne
- 23 Jul 2001
- Research & Ideas
How Relationships are Building Biotech
teams of almost 300 biotechnology companies that went public between 1979 and 1996. Even more than firm age, size, product stage, and receptivity of the equity markets, Higgins View Details
Keywords: by Martha Lagace & Mallory Stark
- September 2010 (Revised January 2012)
- Case
Emergia: Driving Profitability on Help Desk Contracts
Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
Martinez Jerez, F. Asis, and Lisa Brem. "Emergia: Driving Profitability on Help Desk Contracts." Harvard Business School Case 111-048, September 2010. (Revised January 2012.)
- 16 Feb 2004
- Research & Ideas
Marketing Wine to the World
Beringer's deal certainly provides Foster's with greater distribution clout. Foster's expects to use Beringer's strong position in the U.S. to enhance the sales of its Mildara Blass wines there. Furthermore, the company hopes to use its... View Details
- 09 Mar 2020
- Research & Ideas
Warring Algorithms Could Be Driving Up Consumer Prices
The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may... View Details
- March 2020
- Case
Voi Technology
By: Jeffrey F. Rayport and Olivia Hull
Voi Technology, a fast-growing start-up out of Sweden, is competing in the highly contested European e-scooter sharing market. With a presence in nearly 40 cities in Europe by February 2020, the firm is working hard to improve its unit economics to reach profitability.... View Details
Keywords: Entrepreneurship; Business Strategy; Technology Adoption; Innovation Strategy; Technological Innovation; Marketing Strategy; Business Plan; Product Marketing; Product Launch; Product Positioning; Energy Conservation; Cross-Cultural and Cross-Border Issues; Global Strategy; Globalized Economies and Regions; Innovation Leadership; Human Capital; Laws and Statutes; Growth Management; Operations; Logistics; Service Operations; Supply Chain Management; Organizational Culture; Information Infrastructure; Transportation; Transportation Industry; Technology Industry; Europe
Rayport, Jeffrey F., and Olivia Hull. "Voi Technology." Harvard Business School Case 820-099, March 2020.
- 06 Mar 2006
- What Do You Think?
The China Dilemma for U.S. Firms: Comply, Resist, or Leave?
Summing Up The jury is in. Nearly all respondents to this month's column would advise U.S. firms such as Yahoo, Google, Cisco, and Microsoft to continue to operate in China despite the government's possible use of their content or... View Details
- 07 Jun 2019
- Book
Are You a Digital Manager?
numbers, a way of mobilizing support and negotiating from a position of greater influence. [ ] Few organizations decide issues by vote, but every senior leader understands the risks of acting in opposition... View Details
Keywords: by Martha Lagace
- 03 Nov 2011
- What Do You Think?
The Ultimate Question in Management
continuously inspire the passion and confidence for every employee to perform their role at the expected level or better?" (from Barry Cohen), "Will the world be a better place if I do my job well?" (from Mo Bjornestad),... View Details
Keywords: by James Heskett
- 06 Dec 2004
- What Do You Think?
Why Do Managers Fail to Act on Their Predictions?
lie in the distant future; are unwilling to make smaller investments now to prevent uncertain future risks with higher costs; have a bias for the status quo, regardless of how much they talk about the importance of change; View Details
Keywords: by James Heskett
- 03 Jan 2008
- What Do You Think?
Does Judgment Trump Experience?
of the book, in discussing the importance of self-knowledge, it is posited that judgment capability (my italics) is a function of experience. At the risk of oversimplification, according to the authors, good judgment is characterized as a... View Details
Keywords: by Jim Heskett
- 13 Jan 2016
- Research & Ideas
The Problem with Productivity of Multi-Ethnic Teams
conduct a similar experiment in which researchers intervene in the middle to offer space for teammates to have conversation and air differences in order to see if that could improve performance and mitigate... View Details
Keywords: by Michael Blanding
- 08 Aug 2016
- Lessons from the Classroom
Panic Management: Keep Your Eyes on the Road
Margolis said. Then put your body into your best posture, close your eyes, and visualize that you are breathing through your heart. Third, invoke a positive emotion by thinking of something you’re grateful... View Details
Keywords: by Dina Gerdeman
- 05 Jun 2013
- What Do You Think?
Do We Need to Extend ‘No Surprises Management?’
this way: "When the world is full of surprises bosses can hardly control drastic actions to keep surviving and that means employees will get their share of surprises However a good leader will always communicate all possible outcomes... View Details
Keywords: by James Heskett
- 17 Feb 2003
- Research & Ideas
Tales of the Newly-minted MBA
more pressing demands of earning a living. After stints at Bain & Co., J. Crew, and Old Navy, he landed his current position as vice president of People's Bank in Bridgeport, Connecticut. Now he's... View Details
Keywords: by Julia Hanna