Rank and Position - Publications - Faculty & Research

08 Apr 2011
Research & Ideas

Will the Japan Disaster Remake the Landscape for Green Energy in Asia?

—Robert Todd, HSBC "Following the tragic events in Japan, this has spurred many people to review their policies towards nuclear," said Robert Todd, director for renewable energy in the Resources and Energy Group at HSBC.... View Details

Keywords: by Dennis Fisher; Energy; Utilities

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

positive for her, the company, and the Women's Initiative. She found ways, said Kolb, to make it count for the firm in the way that rainmaking counted for the firm. "She negotiated in terms of her... View Details

Keywords: by Martha Lagace

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

02 Jan 2019
What Do You Think?

SUMMING UP: Do We Need an Artificial Intelligence Czar?

less than enthusiastic about these ideas. He remarked, “Let me see if I get this question right. We want to create a government position to oversee AI across all segments of the US economy. Great idea.” After citing a number of ways he... View Details

Keywords: by James Heskett; Technology

17 May 2018
Sharpening Your Skills

You Probably Have a Bias for Making Bad Decisions. Here's Why.

time in understanding how all this works. Here's a look at stories on some of those research areas and what they mean for becoming a better decision maker. Venture Investors Prefer Funding Handsome Men Studies reveal that investors prefer... View Details

Keywords: by Sean Silverthorne

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

"The best way to go about it in the corporate world is to have good leaders who can lead by example with positive and solution-oriented attitudes." Kevin Bowe added, "Attitudes can be learned,... View Details

Keywords: by James Heskett

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

engaging the patient to the point that she may take action that is not in her best interest?” (The American Cancer Society in October pushed back its age for recommended mammograms in part because they can lead to false positives View Details

Keywords: by Dina Gerdeman; Health

03 Oct 2012
What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

may be "found mostly in state and community colleges and not so much in the Ivy leagues." But Hugh Quick commented, "Beware of government interference with schools." One View Details

Keywords: by James Heskett; Manufacturing

08 Mar 2012
Research & Ideas

Unplugged: What Happened to the Smart Grid?

Replacing the antiquated electrical system in the United States with a super-efficient smart grid always seemed a surefire way to strengthen the economy, improve society, and provide endless opportunities for entrepreneurs. Big... View Details

Keywords: by Dina Gerdeman; Energy; Utilities

07 Nov 2005
Research & Ideas

Exit Interview: HBS Dean Kim Clark

globalization. We're now able to build intellectual capital and facilitate the School's global research across multiple sites all over the world. In the area of entrepreneurship, we've established a strong curriculum View Details

Keywords: by HBS Alumni Bulletin Staff

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

impossible competition from the eventual world of smartphones. Fortunately, the team decided to focus Project Beacon on driver security and safety. Unknowingly, they were employing Christensen's now-famous "jobs-to-be-done"... View Details

Keywords: by Carmen Nobel; Auto

12 Nov 2008
Research & Ideas

The Marketing of a President

positive and unruffled demeanor, and his compelling biography attracted the attention and empathy of voters. Second, Obama converted this empathy... View Details

Keywords: by John Quelch

13 Dec 2004
Research & Ideas

How Leaders Create Winning Streaks

Overview Confidence in an organization is more than just a spirit of "We can do it." It is the foundation, systems, and culture involving positive behaviors such as open communication,... View Details

Keywords: by Rosabeth Moss Kanter & Walter Kiechel

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

Radiation therapy can be lifesaving for lung cancer patients. The first step, though, is having a trained, skilled oncologist who knows how to best segment or mark off the tumor for radiation. This expertise is vital for targeting the tumor View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

30 May 2019
What Do You Think?

Is There a Distinctive West Coast Style of Management?

Hamel posited that we were on the verge of a "post-managerial’ society” in which “the work of managing will be less and less performed by ‘managers.’” He envisioned a future of management in which... View Details

Keywords: by James Heskett; Education

04 Apr 2007
Research & Ideas

The Business of Global Poverty

globalization, Rangan declares, requires blueprints from governments to use those resources to help people escape poverty. In the private sector, Rangan sees a positive trend among multinational corporations within industries to set View Details

Keywords: by Garry Emmons

18 Nov 2016
Sharpening Your Skills

Sharpening Your Skills: Making a Fast Start on a New Job

One skill every new employee must master is getting a fast start. Here are stories from the archives on what Harvard Business School faculty have advised about hitting the ground running. A Fast Start On Your New Job Your first 90 days in a new View Details

Keywords: by Sean Silverthorne

13 May 2002
Op-Ed

A Cure for Enron-Style Audit Failures

also hold the position of chief executive officer. Where the CEO and the chairman are the same person, a lead director should be chosen from the non-executive directors. The chairman of the audit committee... View Details

Keywords: by Jay Lorsch; Accounting

28 May 2008
First Look

First Look: May 28, 2008

Working PapersAgency and Institutions: A Review of Institutional Entrepreneurship Authors:Julie Battilana, Bernard Leca, and Eva Boxenbaum Abstract This paper analyzes the literature that has been... View Details

Keywords: Martha Lagace

24 Sep 2014
Op-Ed

Tackling Climate Change Will Cost Less Than We Think

No one knows how much it will cost to keep the risks of significant climate disruption to a reasonable level. One commonly cited estimate puts the cost at roughly 1 percent of world GDP a year, or about $840 billion. This is a large number, but it seems smaller when... View Details

Keywords: by Rebecca Henderson; Energy; Utilities

Publications