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  • 19 Dec 2017
  • First Look

New Research and Ideas, December 19, 2017

of big data. Rather than relying on artistic vision, Peck wanted the company to use the mining of big data obtained from Google Analytics and the company’s own sales and... View Details
Keywords: Carmen Nobel
  • 14 Sep 2012
  • Working Paper Summaries

What Do Managers Do? Exploring Persistent Performance Differences among Seemingly Similar Enterprises

An abstract is unavailable at this time. View Details
Keywords: by Robert Gibbons & Rebecca Henderson
  • Fast Answer

What are the best finance interview prep resources?

href="https://inside.hbs.edu/Departments/mba/prematric/default.aspx?page=prematric-wall-street-prep">Wall Street Prep on the HBS Career and Professional Development site Equity research Data and background information for stock... View Details
  • Research Summary

3D Negotiaton

By: James K. Sebenius

In articles and books, often with David Lax, I have been developing a broad approach to effective negotiation that encompasses three "dimensions." In this "3D" approach, our first dimension — "tactics"-- is the most familiar territory. Tactics are the persuasive... View Details

  • 2019
  • Working Paper

Southern Responses to Gold Certification: Cooperate, Compete, Reject, Revise

By: Kristin Sippl
Artisanal gold mining is a Southern subsistence livelihood posing both challenges and opportunities for sustainable development. In 2011, Fairtrade International launched a certification program to address sustainability problems in the sector. Southern activists,... View Details
Keywords: Eco-labeling; Extractive Industries; Emerging Economies; Fair Trade; Environmental Sustainability; Standards; Programs; Governance Compliance; Competition; Adaptation; Mining Industry
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  • Web

Finding Talent Opportunities

MBA graduates Explore all Employment Data 18 % Of MBA 2025 students interned in Technology industry Explore more internship data 11 % Of 2024... View Details
  • 2013
  • Dissertation

Firm-to-Firm Matching Along the Global Supply Chain

By: Raluca Dragusanu
This paper examines the matching patterns between buyers and sellers at different stages of the global production chain. I construct a new dataset, which links firm-level information on Indian manufacturing exporters from the CMIE-Prowess database with firm-level... View Details
Keywords: Supply Chain; Relationships; Trade; United States; India
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  • 30 May 2013
  • Working Paper Summaries

Non-Standard Matches and Charitable Giving

Keywords: by Michael Sanders, Sarah Smith & Michael I. Norton
  • 22 Feb 2021
  • Book

Reaching Today's Omnichannel Customer Takes a New Sales Strategy

only have to use more data in their selling activities, but there's more cross-functional coordination required. "Improving sales productivity ... affects growth, civic discourse, and the lives of millions... View Details
Keywords: by Kristen Senz
  • Web

Social Enterprise - Faculty & Research

Social Enterprise Social Enterprise April 2013 Article Who Is Governing Whom? Executives, Governance, and the Structure of Generosity in Large U.S. Firms By: Christopher Marquis and Matthew Lee We examine how organizational structure... View Details
  • 11 Jan 2022
  • Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

role, employees, on the other hand, see it as an integral part of a manager’s job. Preliminary data in a separate study the team conducted also suggests that emotional acknowledgment boosts feelings View Details
Keywords: by Pamela Reynolds
  • September 2020
  • Article

Customer Supercharging in Experience-Centric Channels

By: David R. Bell, Santiago Gallino and Antonio Moreno
We conjecture that for online retailers, experience-centric offline store formats do not simply expand market coverage, but rather, serve to significantly amplify future positive customer behaviors, both online and offline. We term this phenomenon “supercharging” and... View Details
Keywords: Retail Operations; Marketing-operations Interface; Omnichannel Retailing; Experience Attributes; Quasi-experimental Methods; Operations; Internet and the Web; Marketing Channels; Consumer Behavior; Retail Industry
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  • 2016
  • Working Paper

Pros vs Joes: Agent Pricing Behavior in the Sharing Economy

By: Jun Li, Antonio Moreno and Dennis J. Zhang
One of the major differences between markets that follow a “sharing economy” paradigm and traditional two-sided markets is that the supply side in the sharing economy often includes individual nonprofessional decision makers, in addition to firms and professional... View Details
Keywords: Two-sided Market; Sharing Economy; Behavioral Economics; Revenue Management; Hospitality; Two-Sided Platforms; Price; Behavior; Experience and Expertise
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    Customer Supercharging in Experience-Centric Channels

    We conjecture that for online retailers, experience-centric offline store formats do not simply expand market coverage, but rather, serve to significantly amplify future positive customer behaviors, both online and offline. We term this phenomenon “supercharging”... View Details

    • May 2019
    • Supplement

    Kjell and Company: Motivating Salespeople with Incentive Compensation (D)

    By: Doug J. Chung
    Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
    Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden
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    • Research Summary

    Overview

    By: Katherine B. Coffman
    Professor Coffman studies the sources of gender gaps in economically-important contexts. Her work focuses on the role of beliefs: how do stereotypes bias the beliefs that individuals hold about themselves (and others), and how do these biased beliefs shape... View Details
    Keywords: Gender; Stereotypes; Diversity Management; Experiments
    • Web

    Professional Development - Alumni

    Help Salary Data & Statistics Access alumni compensation data to help inform your next move. Learn More Past Program Resources The Challenge of Negotiating Inside Your Company... View Details
    • October 2015
    • Case

    BandPage (A)

    By: Karim R. Lakhani, Colin Maclay and Greta Friar
    BandPage CEO James "J" Sider is about to receive results from BandPage's targeted advertising campaign on music streaming service Rhapsody and learn whether BandPage's strategy to improve ad click through rates and generate revenue has succeeded. BandPage, which began... View Details
    Keywords: Digital Innovation; Digital Music; Digital Marketing; Mobile Marketing; Technological Innovation; Marketing Communications; Music Entertainment; Mobile Technology; Music Industry
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    • 14 Oct 2020
    • Blog Post

    Veteran Financial Aid Outlook

    I have some good news and some bad news. First, the bad news: Graduate School might not be “free” after all. I know, this smacks in the face of everything I was told when I was a Cadet and Junior Officer. Unless you are participating in... View Details
    • 08 Aug 2017
    • First Look

    First Look at Research and Ideas, August 8, 2017

    of unit culture was also associated with a significantly higher risk of prolonged length of stay (RR 4.13, 95% CI 1.98–8.64), postpartum hemorrhage (RR 2.57, 95% CI 1.58–4.18),... View Details
    Keywords: Sean Silverthorne