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  • 07 Nov 2005
  • What Do You Think?

Is Less Becoming More?

Typical of comments regarding the issue of choice were those by Mehmet Genc, who said, "As choice increases, search costs increase . . . [and] it takes longer to make a decision. At the same time, due to social changes, we have even... View Details
Keywords: by James Heskett; Consumer Products
  • 01 Sep 2010
  • News

Five Honored for Missions Accomplished

helped create Citigroup; and rescued Bank One. As a manager, you are known for cost cutting. Would you say that’s a fair assessment? I never call it cost cutting because that implies it is indiscriminate. I... View Details
Keywords: awards; Finance; Funds, Trusts, and Other Financial Vehicles; Finance; Space Research and Technology; Government; News, Library, Internet, and Other Services; Information; Clothing and Clothing Accessories Stores; Retail Trade
  • 28 Jul 2014
  • Research & Ideas

Eyes Shut: The Consequences of Not Noticing

lawsuits against Blitz had followed. A former Blitz employee has testified that Blitz presented a revised gas can design to Walmart that would prevent the burn injuries by installing an "arrestor," a device that would prevent a flame from flowing into the... View Details
Keywords: by Max H. Bazerman; Retail
  • 12 Jan 2015
  • Research & Ideas

Regulators Ease Up on Companies Generating Political Benefits

serious diagnosis that would be reimbursed at a higher rate. The problem is a huge drain on taxpayers, costing an estimated $44 billion in 2012, a full 10 percent of Medicare's payments. At the same time, hospitals, especially nonprofit... View Details
Keywords: by Michael Blanding
  • 26 Mar 2014
  • Research & Ideas

How Electronic Patient Records Can Slow Doctor Productivity

efficient. Entering patient data into a computer can cost doctors valuable patient time.Photo: iStockPhoto However, several studies indicated that when physicians spent extra time entering data themselves, it cut down time spent with... View Details
Keywords: by Dina Gerdeman; Health
  • 06 Apr 2007
  • What Do You Think?

Will Market Forces Stop Global Warming?

involvement, and commented on the role of market forces. A number of you expressed the hope that the private sector can provide adequate response to a problem that is either real or increasingly perceived to be so. Commenting that "Heating View Details
Keywords: by Jim Heskett; Energy; Utilities
  • 29 Sep 2015
  • Research & Ideas

Work 3.0: Redefining Jobs and Companies in the Uber Age

relationship. With operations primarily online, their major expenses are technology and advertising. Labor costs are miniscule, because the workers who create revenue are independent contractors. In contrast, traditionally structured... View Details
Keywords: by Andrei Hagiu; Transportation; Web Services
  • 15 Jul 2015
  • Research & Ideas

Amazon Prime Day: The Logic Behind a Retailer’s Made-up Holiday

Amazon's low costs and reduced shipping rates. In these cases, however, Gupta believes Amazon has and can exploit a distinct advantage. "Amazon offers a lot more benefits, like their streaming music and movie services," Gupta... View Details
Keywords: Re: Sunil Gupta; Retail
  • 01 Jun 2018
  • News

The Evolution of Modern Pricing Models

brick-and-mortar stores, you can’t change shelf prices that frequently. With e-commerce, that cost disappears, and nowadays with better algorithms, it becomes even easier to change prices as often as possible. Another constraint has been... View Details
  • 02 Oct 2018
  • First Look

New Research and Ideas, October 2, 2018

Our logistic regression models indicate that (1) realized post-purchase price drops lead to a higher probability of return, and (2) anticipated price drops after purchase lead to a higher probability of using cash on delivery, a payment method with a lower return View Details
Keywords: Dina Gerdeman
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

Pundits and politicians point to the burden of pension, health, and union obligations on the cost side. True, but not it's not sufficient just to cut costs. The real game is about revenues. Municipal revenues come from economic activity,... View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 09 Jan 2006
  • Research & Ideas

What Really Drives Your Strategy?

devices today is cost control. It turns out that the last thing the surgeon in the OR thinks about is how, on a total cost basis, to deliver a service in a lower cost way.... View Details
Keywords: by Martha Lagace
  • Web

Energy - Course Catalog

different local communities responding, given the benefits and costs of enormous changes in the energy mix? Energy tackles all of these questions and more. This class is for students with a wide variety of interests seeking a better... View Details
  • Web

Financials | Annual Report 2024

particularly noteworthy considering the challenges that confronted Harvard Business School and other academic institutions this year, from an economic landscape marked by higher operating costs to an increasingly complex global political... View Details
  • June 2024
  • Supplement

Heritage Holding (A)

By: Richard S. Ruback and Royce Yudkoff
Pre-Abstract: Instructors should consider the timing of making videos available to students, as they may reveal key case details.

Abstract: The summer of 2022 marked a crucial period for Heritage Holding co-founders, Alex de Pfyffer and Ross Porter. The... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Private Equity; Corporate Strategy; Business Model; North America
Related
  • December 2012 (Revised October 2022)
  • Case

Plastiq

By: Jeffrey J. Bussgang, Gaurav Jain, Liroy Haddad, Luke Langford and Matt Noble
The young CEO of a venture-backed startup needs to figure out his go to market strategy and the right profile for his first key sales hires. Should he develop partnerships with channels that would provide leverage or build out a direct sales force? And should the sales... View Details
Keywords: Payments; Sales; Channels; Credit Cards; Digital Platforms; Selection and Staffing; Cost vs Benefits; Salesforce Management; Marketing Channels; Business Startups; Business Strategy; Marketing Strategy; Partners and Partnerships; Management Systems
Related
  • October 2002 (Revised December 2003)
  • Case

Collabrys, Inc. (A)-The Evolution of a Startup

By: Dorothy A. Leonard and Brian DeLacey
The CEO of a two-year-old start-up must now decide whether to become a technology provider or a service agency. In a time of enormous uncertainty about the viability of various business models for Internet-delivered services and products, Collabrys has survived the... View Details
Keywords: Risk and Uncertainty; Internet and the Web; Corporate Entrepreneurship; Corporate Strategy; Technological Innovation; Cost vs Benefits; Partners and Partnerships; Business Growth and Maturation; Business Startups; Corporate Finance; United States
Related
  • 30 Mar 2003
  • Research & Ideas

How Your Employees and Customers Drive a New Value Profit Chain

loaded cost basis. If these customers are not contributing to covering the overhead, let them go quietly. The best approach is to raise prices slightly to these customers. Most are "mercenaries" who will quickly, but quietly,... View Details
Keywords: by Manda Mahoney
  • 19 May 2023
  • Blog Post

Choosing To Be Optimistic about Climate Change

Until recently, people looked to the United Nations to set the climate policy agenda. No longer, according to Trumbull. As the cost for renewables has declined, governments now see renewable energy and decarbonization technologies as... View Details
  • Web

Lessons from History - Creating Emerging Markets

establishing corporate archives include: substantial cost with indefinable pay-off, issues of confidentiality, convincing business leaders, who tend to be future-facing, of the value and relevance of history. There are also new challenges... View Details