Status and Position - Publications - Faculty & Research

07 Oct 2011
Research & Ideas

The Steve Jobs Legacy

positively shaped our lives. He will be sorely missed. Regina Herzlinger (General Management) The life of Steve Jobs is like a biblical saga. A mighty prophet emerges, visionary and charismatic, but he is... View Details

Keywords: Re: Multiple Faculty; Computer; Technology

17 Sep 2001
Research & Ideas

Is There Help for the Big Ticket Buyer?

computer-literate consumers fail to do this homework before visiting a car dealer? Helping consumers appreciate and effectively use this information should be at the forefront of the consumer research agenda. Decision analysts also try to... View Details

Keywords: by Max H. Bazerman

20 Sep 2006
Research & Ideas

The Power of Ordinary Practices

five leader behaviors that have a positive influence on people's feelings, and the daily diary method allowed us to identify these behaviors at a very granular level. One of these is supporting people... View Details

Keywords: Re: Teresa M. Amabile

18 Apr 2012
Research & Ideas

HBS Cases: Who Controls Water?

Although much of the globe is awash in it, the allocation of water for human consumption is anything but easy. As the planet's population grows, urbanizes, and is subjected to climate change, many experts foresee a global water crisis... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness

10 Mar 2015
First Look

First Look: March 10

their work best then nationally? Which business models were best positioned to drive that growth? What intellectual property arrangements would best enable it? And what role should the two city employees... View Details

Keywords: Carmen Nobel

24 May 2004
Research & Ideas

When Reputation Trumps Regulation

U.S.-listed foreign firm. Siegel collects evidence from a core sample of Mexican firms to show that some insiders from foreign-listed firms exploit this lax enforcement and run off with the firm's assets with impunity, while others learn... View Details

Keywords: by Ann Cullen

08 Apr 2011
Research & Ideas

Will the Japan Disaster Remake the Landscape for Green Energy in Asia?

—Robert Todd, HSBC "Following the tragic events in Japan, this has spurred many people to review their policies towards nuclear," said Robert Todd, director for renewable energy in the Resources and Energy Group at HSBC.... View Details

Keywords: by Dennis Fisher; Energy; Utilities

08 Feb 2000
Research & Ideas

Women Negotiating in the New Millenium

positive for her, the company, and the Women's Initiative. She found ways, said Kolb, to make it count for the firm in the way that rainmaking counted for the firm. "She negotiated in terms of her... View Details

Keywords: by Martha Lagace

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was... View Details

Keywords: by Sean Silverthorne

17 Nov 2014
Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

solve problems cooperatively, and are more likely to seek help in difficult situations. They make good spouses. People with optimistic spouses were healthier in a 2014 study by researchers at the University of Michigan.1 To energize an... View Details

18 Nov 2010
Research & Ideas

GM’s IPO: Back to the Future

Chevy Volt, the first plug-in hybrid, has also demonstrated the potential for innovating, rather than just playing catch-up to everyone else. It is no coincidence that the IPO is positioned around the launch of the Volt to maximize... View Details

Keywords: by Staff; Auto

12 Mar 2018
Op-Ed

Op-Ed: Why BlackRock CEO Larry Fink Is Not a Socialist

companies must serve a social purpose. “Society is demanding that companies, both public and private, serve a social purpose,” Fink wrote. “To prosper over time, every company must not only deliver financial performance but also show how... View Details

Keywords: by Bill George; Banking

10 Mar 2009
First Look

First Look: March 10, 2009

gained a dominant position in Internet search and advertising, and what Microsoft has done so far in its as-yet-unsuccessful effort to catch up with Google. The case then... View Details

Keywords: Martha Lagace

12 Apr 2018
Op-Ed

Op-Ed: The Trouble with Tariffs

strategy has been very successful, and its positive balance of trade with the United States reflects the progress it has made. But balance of trade is a lagging indicator of success. With looming... View Details

Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications

30 Jul 2008
Op-Ed

Why the U.S. Should Encourage FDI

States outperformed the rest of the world in the majority of years. As such, there is something particularly bad about the return experience of foreign investors taking a controlling position in American companies. In short, America is a... View Details

Keywords: by Mihir A. Desai

06 Dec 2004
What Do You Think?

Why Do Managers Fail to Act on Their Predictions?

lie in the distant future; are unwilling to make smaller investments now to prevent uncertain future risks with higher costs; have a bias for the status quo, regardless of how much they talk about the importance of change; View Details

Keywords: by James Heskett

08 Mar 2012
Research & Ideas

Unplugged: What Happened to the Smart Grid?

Replacing the antiquated electrical system in the United States with a super-efficient smart grid always seemed a surefire way to strengthen the economy, improve society, and provide endless opportunities for entrepreneurs. Big... View Details

Keywords: by Dina Gerdeman; Energy; Utilities

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

12 Oct 1999
Research & Ideas

Bright Ideas: The Creative Power of Groups

individuals willingly succumbing to "group think," waving through a lukewarm idea rather than disrupting the comfort of the status quo. "Questioning long-held beliefs and traditional ways of... View Details

Keywords: by Laurie Joan Aron

02 Sep 2002
What Do You Think?

What Can Business Schools Do to Avoid Bad Apples?

person's commitment to service outside of their profession ... as good an indication as any of a person's commitment to more than just achieving status and making money" (Tammy Doty); 3) encouraging a... View Details