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  • All HBS Web  (8,617)
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    • News  (2,401)
    • Research  (4,805)
    • Events  (48)
    • Multimedia  (58)
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Show Results For

  • All HBS Web  (8,617)
    • People  (30)
    • News  (2,401)
    • Research  (4,805)
    • Events  (48)
    • Multimedia  (58)
  • Faculty Publications  (2,832)
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  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

evolved to the concept of the “customer experience,” essentially the ability to capture customer loyalty and promote evangelism by offering top-notch service and a delightful experience at every interaction, from browsing products on a... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • 13 Jan 2009
  • First Look

First Look: January 13, 2009

biotechnology leaders need to understand clinical trial management. Likewise, with a growing variety of new product introductions requiring pre-market testing, managers and analysts in many business sectors... View Details
Keywords: Martha Lagace
  • Web

Published CSV Cases - Institute For Strategy And Competitiveness

retail drugstores and 215,000 employees operating in 47 states in 2015. Since 2006, the company had been expanding its role in health care, moving beyond traditional drugstore alone. In 2014, reflecting its new approach, the company... View Details
  • 14 Sep 2023
  • Blog Post

MBAs Accelerate Their Social Enterprise Ventures

competitor had recently launched a product exclusively tailored to this demographic, securing substantial funding and gaining a significant head start. Convinced that this team possessed the right... View Details
  • Web

Doing Business in a Divided World - Alumni

play in repairing a divided America and world? This question lies at the heart of Harvard Business School’s new Institute for the Study of Business in Global Society (BiGS), which seeks to frame and examine a critical management... View Details
  • 29 Nov 2021
  • Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

results are outlined in a May article published in Organizational Behavior and Human Decision Processes called Are They Useful? The Effects of Performance Incentives on the Prioritization of Work Versus Personal Ties. Whillans coauthored the research with Julia Hur,... View Details
Keywords: by Rachel Kim Raczka
  • Fast Answer

Resources for Investment Management and Financial Analysis

Gartner Offers information technology-related research, news, analysis, and trends. Mintel Reports 
Consumer market studies by Mintel analysts. Passport
Market research reports about various consumer View Details
  • 23 Nov 1999
  • Research & Ideas

What’s Your Strategy for Managing Knowledge?

collectively arrive at deeper insights by going back and forth on problems they need to solve. Marcia Blenko, for example, a partner in Bain's London office, had to consider a difficult strategy problem for a large British financial institution. The client wanted Bain... View Details
Keywords: by Morten T. Hansen, Nitin Nohria & Thomas Tierney; Consulting
  • Web

Buy Now, Pay Later &mdash Easy Payments: The Rise of Installment Selling

in installments is an ancient one. In 1641, when the Pilgrims consolidated the “heavy burthens” they owed London creditors, they arranged to pay their debts in four annual “estallments.” 18 But it was mechanization and the mass production... View Details
  • Web

HBS - Financials | Supplemental Financial Information

percent of which was either entirely residential or blended. Internationally, the group launched new cohorts for its Senior Leadership Programs in India and the Middle East. Total Executive Education tuition... View Details
  • 06 Dec 2019
  • Blog Post

Moving to the States with My Daughter to Pursue an MBA and Switch Careers

It was the summer of 2017, and after working at Mars in R&D for eight years, I started to think about the next step for my career. I enjoyed my role as a product innovation manager in the Consumer Packaged Goods industry because it... View Details
  • 01 Jul 2014
  • First Look

First Look: July 1

their products directly to buyers) or as a reseller (purchasing products from suppliers and selling them to buyers). We model this as a decision between whether control rights over a non-contractible... View Details
Keywords: Carmen Nobel
  • 19 Apr 2023
  • News

A Kick Start for Latin American Startups

When Monica Saggioro Leal (MBA 2018) and her business partner, Lara Lemann, started MAYA Capital, a tech-focused, Brazilian VC firm launched in 2018, they wanted to take a hands-on approach with their startup investments in their first 12... View Details
Keywords: Maureen Harmon
  • 22 Nov 2016
  • First Look

November 22, 2016

https://www.hbs.edu/faculty/Pages/item.aspx?num=50058 Fall 2016 Administrative & Regulatory Law News The Integrity of Private Third-party Compliance Monitoring By: Short, Jodi L., and Michael W. Toffel Abstract—Government agencies are... View Details
Keywords: Sean Silverthorne
  • October 2005 (Revised February 2006)
  • Case

Reactivity: A Case of Re-Invention

By: Myra M. Hart and Sylvia Sensiper
By the time Glenn Osaka joined Reactivity as its new CEO in January 2001, the Internet bubble had burst, the financial markets had turned, and the company's core businesses were drying up. He was not hired to lead a turnaround, but Osaka found that the firm's future... View Details
Keywords: Management Style; Venture Capital; Organizational Culture; Applications and Software; Leadership Style; Product; Transformation; Organizational Change and Adaptation; Entrepreneurship; Growth and Development Strategy; Information Technology Industry; Consulting Industry
Citation
Educators
Related
Hart, Myra M., and Sylvia Sensiper. "Reactivity: A Case of Re-Invention." Harvard Business School Case 806-025, October 2005. (Revised February 2006.)
  • Web

National Competitiveness - Institute For Strategy And Competitiveness

Presentations on National Competitiveness The Institute has developed research-based economic agendas for more than 60 nations since its founding in 2001. Asia-Pacific Australia China Hong Kong India Indonesia Japan Malaysia Mongolia Nepal View Details
  • 14 Feb 2012
  • First Look

First Look: February 14

make its core snack and soft drink products healthier), while at the same time maintaining short-term profitability. The evolution of the product portfolio was part of a larger effort to implement a View Details
Keywords: Carmen Nobel
  • 01 Jan 2012
  • News

Hiroshi Mikitani, MBA 1993

describes seeing the destruction—combined with the loss of relatives and friends—as a turning point. “It made me realize that I wanted to revitalize Japan’s economy,” he says, recalling his decision to resign from the Industrial Bank of Japan (IBJ) and View Details
  • 10 Feb 2023
  • Research & Ideas

COVID-19 Lessons: Social Media Can Nudge More People to Get Vaccinated

Prevention—spent hundreds of millions of dollars on online advertising campaigns, aiming to encourage people to get vaccinated and to comply with other public health guidance. But was the public listening? More important, were people taking the agencies’ advice? To a... View Details
Keywords: by Scott Van Voorhis; Health; Technology
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

increased more easily or with more value being generated. More prosperous countries tend to be more diversified and present in different product categories that other countries (Hausmann/Hwang/Rodrik; 2005). Most of the View Details
Keywords: by Christian Ketels
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