Status and Position - Publications - Faculty & Research

17 Jan 2017
First Look

First Look at New Research: January 17

psychological and organizational sciences, we argue that engaging in future-oriented thinking about specific work goals while commuting, what we call work-related prospection, positively influences job... View Details

Keywords: Sean Silverthorne

30 Apr 2001
Research & Ideas

Entering the Age of Alliances

The twenty-first century will be the age of alliances. In this age, collaboration between nonprofit organizations and corporations will grow in frequency and strategic importance. Collaborative relationships... View Details

Keywords: by James Austin

10 Mar 2015
First Look

First Look: March 10

their work best then nationally? Which business models were best positioned to drive that growth? What intellectual property arrangements would best enable it? And what role should the two city employees... View Details

Keywords: Carmen Nobel

30 May 2005
Research & Ideas

Germany’s Pioneering Corporate Managers

When you think about which countries have produced the greatest management innovations, the United States and Japan are likely to top your list. But it was Germany in the late 1800s and early 1900s that was... View Details

Keywords: by Sean Silverthorne

09 Mar 2020
Research & Ideas

Warring Algorithms Could Be Driving Up Consumer Prices

The widespread use of pricing algorithms is reshaping the nature of competition in online markets and potentially driving up the prices of retail goods, according to recent research. These automated, price-adjusting software programs may... View Details

Keywords: by Kristen Senz; Retail

08 Aug 2016
Lessons from the Classroom

Panic Management: Keep Your Eyes on the Road

Margolis said. Then put your body into your best posture, close your eyes, and visualize that you are breathing through your heart. Third, invoke a positive emotion by thinking of something you’re grateful... View Details

Keywords: by Dina Gerdeman

07 Jun 2019
Book

Are You a Digital Manager?

numbers, a way of mobilizing support and negotiating from a position of greater influence. [ ] Few organizations decide issues by vote, but every senior leader understands the risks of acting in opposition... View Details

Keywords: by Martha Lagace

10 Mar 2009
First Look

First Look: March 10, 2009

gained a dominant position in Internet search and advertising, and what Microsoft has done so far in its as-yet-unsuccessful effort to catch up with Google. The case then... View Details

Keywords: Martha Lagace

04 Mar 2002
Research & Ideas

Don’t Lose Money With Customers

managing customer relationships in the business-to-business environment into four distinct phases: defining and building a portfolio of customers the firm wants to serve, crafting and implementing... View Details

Keywords: by Peter K. Jacobs

17 Feb 2003
Research & Ideas

Tales of the Newly-minted MBA

more pressing demands of earning a living. After stints at Bain & Co., J. Crew, and Old Navy, he landed his current position as vice president of People's Bank in Bridgeport, Connecticut. Now he's... View Details

Keywords: by Julia Hanna

23 Jun 2003
Research & Ideas

Historically Speaking: A Roundtable at HBS

that Al's research has moved from railroads to giant corporations and now to computers and consumer electronics underscores his eminent position as the historian of industries... View Details

Keywords: by Jim Aisner

04 May 2010
First Look

First Look: May 4

became clear that the technology had applications far beyond Tennant's core markets. In mid-2009, the company set up a new venture to develop the technology's promise. In 2010 this venture was wholly owned by Tennant and run by a Tennant... View Details

Keywords: Martha Lagace

November 1995 (Revised March 2004)
Case

Massachusetts General Hospital: CABG Surgery (A)

By: Steven C. Wheelwright and James Weber

A cross-functional team at Massachusetts General Hospital tries to reengineer the service delivery process (the "care path") for heart bypass surgery (CABG) in order to shorten hospital stays (and lower costs) while maintaining/enhancing the quality of care provided. View Details

Keywords: Health Care and Treatment; Medical Specialties; Business Processes; Mission and Purpose; Product Positioning; Product Marketing; Management Practices and Processes; Customer Satisfaction; Service Delivery; Service Operations; Fair Value Accounting; Ethics; Pharmaceutical Industry; Health Industry; Massachusetts

Citation

Educators

Purchase

01 Jul 2002
Research & Ideas

What it Takes to Lead Through Turmoil

When managers need help leading through turbulent times, Harvard Business School professor Rosabeth Moss Kanter suggests taking wisdom from the sayings of that expert on confusion, Yogi Berra. "When you come to a fork in the road," Kanter quotes the former... View Details

Keywords: by Sean Silverthorne

25 Mar 2014
Research & Ideas

China’s Economic System has Difficult Road Overcoming its Political System

challenges, however, are more at home than abroad. Until the Chinese state steps back and lets independent entrepreneurship flourish and grow, the country will not be in a View Details

Keywords: by Michael Blanding

04 May 2007
What Do You Think?

How Do Managers Think?

was a suggestion that while managers might have little to learn from doctors about thinking, there might be more important implications for managers in the ways that doctors are trained. Many similarities were observed between the thinking of medical View Details

Keywords: by Jim Heskett

01 Mar 2004
What Do You Think?

Are Customer Loyalty Initiatives Worth the Investment?

Summing Up This month's column presented two views of the importance of customer loyalty management, one challenging its feasibility and long-term impact (Michael Treacy, Double Digit Growth) and one... View Details

Keywords: by James Heskett

21 May 2008
Research & Ideas

Going Negative in Political Advertising

withstand the barrage. And, with no prospect of another debate to score points, and with Obama trying to stay positive and clinging to the moral high ground by staying... View Details

Keywords: by John Quelch

29 Oct 2014
Research & Ideas

Inventing Products is Less Valuable Than Inventing Ideas

that companies should only look to the past, but follow guidelines like these, says Ahuja, and companies will be in the best position to get the most out of the ideas they invent. "Inventions can be... View Details

Keywords: by Michael Blanding; Technology