Publications

22 Jan 2013
First Look

First Look: Jan. 22

impact of mourning rituals after losses-of loved ones, lovers, and lotteries-on mitigating grief. Participants who were directed to reflect on past rituals or who were assigned... View Details

Keywords: Sean Silverthorne

1982
Article

When Self-Descriptions Contradict Behavior: Actions do Speak Louder than Words

By: T. M. Amabile and L. Kabat

Subjects viewed two videotapes, one depicting a stimulus person's self-description and the other depicting that person's behavior in a conversation, according to a four-way factorial design personality descriptor used in the self-description ("introvert" or... View Details

Keywords: Behavior; Perception; Cognition and Thinking; Judgments

Find at Harvard

21 Nov 2023
Cold Call Podcast

Cold Call: Building a More Equitable Culture at Delta Air Lines

Keywords: Re: Linda A. Hill; Air Transportation

January 2003 (Revised September 2007)
Background Note

A Note on Racing to Acquire Customers

By: Thomas R. Eisenmann

Examines factors that motivate a firm's race to acquire customers in newly emerging markets and explores conditions under which racing strategies are likely to yield attractive returns. Provides a definition of racing behavior, introduces the notion of an optimal level... View Details

Keywords: Customers; Price Bubble; Network Effects; Emerging Markets; Market Entry and Exit; Behavior; Competition

18 Jun 2013
First Look

First Look: June 18

on the communicability of the tools and on the extent to which the experts are involved in practices related to those tools. Our study contributes to the accounting and... View Details

Keywords: Anna Secino

20 Aug 2008
Op-Ed

The Time is Right for Creative Capitalism

networks of companies and organizations are emerging, new ways of competing and collaborating are becoming more important. Old boundaries are... View Details

Keywords: by Nancy Koehn

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

efforts but does not have much of an impact on their product development and other upstream activities. Level 3: The move from level 2 to level 3 is a major shift in both... View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

09 Apr 2001
Research & Ideas

Marketing a Country: Promotion as a Tool for Attracting Foreign Investment.

by a government because they generate social profits that are greater than the private profits they could provide. When this condition prevails, a government must either... View Details

Keywords: by Louis T. Wells & Alvin G. Wint

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

potentially have a role for everyone in which they feel they can contribute to overcoming the uncertainty, overcoming the crisis. Community. All of us live in communities. so it’s extremely important that we... View Details

Keywords: by Sean Silverthorne

30 Sep 2019
Book

6 Steps to Building a Better Workplace for Black Employees

effectively discuss race, but if they approach it with a sense of openness and learning, they can play an important role in advocating change.” Managers must learn to create... View Details

Keywords: by Dina Gerdeman

June 2008
Case

Starbucks Coffee Company in the 21st Century

By: Nancy F. Koehn, Marya Lisl Hill-Popper Besharov and Katherine Miller

The case explores the opportunities and challenges confronting Starbucks in the early 21st century. For more than 15 years, Starbucks has grown swiftly and successfully, helping create a large, dynamic market for specialty coffee, building one of the world's most... View Details

Keywords: Business Model; Economy; Growth Management; Brands and Branding; Corporate Social Responsibility and Impact; Competition

Web

Online Business Courses & Certifications | HBS Online

and measure and manage their impact. 6 weeks, 5 hrs/week Pay by August 28 $1,850 Certificate Earn a Certificate of Specialization by taking three courses in this subject area... View Details

Web

Connect with Clubs - Recruiting

Hire Talent Connect with Clubs Hire Talent Connect with Clubs Partner with a HBS Student Club Reach targeted groups of students by connecting with over 50 career-related student clubs. Work with club leaders to sponsor events, advertise... View Details

September 2015 (Revised February 2017)
Case

MOD Pizza: A Winning Recipe?

By: Boris Groysberg, John D. Vaughan and Matthew Preble

Scott and Ally Svenson, the founders of MOD Pizza, had to make a number of decisions in planning how to scale their small company. They wanted to grow MOD from 45 stores as of May 2015 to 200 stores by the end of 2016, and while the two believed that MOD could manage... View Details

Keywords: Entrepreneurship; Employees; Employee Relationship Management; Selection and Staffing; Leadership; Growth and Development Strategy; Marketing; Service Delivery; Organizational Culture; Corporate Social Responsibility and Impact; Mission and Purpose; Service Industry; United States