Status and Position - Publications - Faculty & Research

10 Oct 2005
Research & Ideas

Homers: Secrets on the Factory Floor

well-crafted homer can be a source of pride when fellow workers take note. Says Anteby: "If employers are able to tap into these drivers, and remain within the legal boundary, then they might be in a better View Details

Keywords: by Sean Silverthorne; Manufacturing

18 Apr 2012
Research & Ideas

HBS Cases: Who Controls Water?

Although much of the globe is awash in it, the allocation of water for human consumption is anything but easy. As the planet's population grows, urbanizes, and is subjected to climate change, many experts foresee a global water crisis... View Details

Keywords: by Maggie Starvish; Agriculture & Agribusiness

12 Nov 2015
Research & Ideas

Can Consumers be Trusted with Their Own Health Care?

engaging the patient to the point that she may take action that is not in her best interest?” (The American Cancer Society in October pushed back its age for recommended mammograms in part because they can lead to false positives View Details

Keywords: by Dina Gerdeman; Health

07 Jan 2015
Research & Ideas

The Quest for Better Layoffs

video Luthra talks about losing a marketing position at IBM early in his career, due to a disagreement between the company and the Indian government. "IBM left the country in a huff," he says.... View Details

Keywords: by Carmen Nobel; Manufacturing

September 2010 (Revised January 2012)
Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details

Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry

Citation

Educators

Purchase

03 Oct 2012
What Do You Think?

Can We Bring Back the “Industrial Commons” for Manufacturing?

may be "found mostly in state and community colleges and not so much in the Ivy leagues." But Hugh Quick commented, "Beware of government interference with schools." One View Details

Keywords: by James Heskett; Manufacturing

24 May 2004
Research & Ideas

When Reputation Trumps Regulation

U.S.-listed foreign firm. Siegel collects evidence from a core sample of Mexican firms to show that some insiders from foreign-listed firms exploit this lax enforcement and run off with the firm's assets with impunity, while others learn... View Details

Keywords: by Ann Cullen

17 Nov 2020
In Practice

How Retailers Can Thrive in a Shopping Season Like No Other

stay-at-home orders will likely make brick-and-mortar stores and shopping malls less appealing to consumers, and will likely fuel online shopping. On a more positive side,... View Details

Keywords: by Danielle Kost; Retail

07 Nov 2005
Research & Ideas

Exit Interview: HBS Dean Kim Clark

globalization. We're now able to build intellectual capital and facilitate the School's global research across multiple sites all over the world. In the area of entrepreneurship, we've established a strong curriculum View Details

Keywords: by HBS Alumni Bulletin Staff

04 Mar 2013
Lessons from the Classroom

Lessons from Running GM’s OnStar

impossible competition from the eventual world of smartphones. Fortunately, the team decided to focus Project Beacon on driver security and safety. Unknowingly, they were employing Christensen's now-famous "jobs-to-be-done"... View Details

Keywords: by Carmen Nobel; Auto

17 Nov 2014
Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

solve problems cooperatively, and are more likely to seek help in difficult situations. They make good spouses. People with optimistic spouses were healthier in a 2014 study by researchers at the University of Michigan.1 To energize an... View Details

12 Apr 2018
Op-Ed

Op-Ed: The Trouble with Tariffs

strategy has been very successful, and its positive balance of trade with the United States reflects the progress it has made. But balance of trade is a lagging indicator of success. With looming... View Details

Keywords: by Willy C. Shih; Manufacturing; Auto; Steel; Air Transportation; Technology; Telecommunications

22 Oct 2018
Sharpening Your Skills

Motivate Me, Please

governments to get citizens to do the right thing. Hiding From Managers Can Increase Your Productivity Forget management by walking around. Decreasing workplace transparency can increase worker productivity. Money and Quotas Motivate the... View Details

Keywords: by Sean Silverthorne

05 Oct 2015
Research & Ideas

What Companies Should Not Do in the Next Banking Crisis

comes to positioning a company to best recover from the inevitable next banking crash, however, it pays to be prudent in diversifying investments, and cutting them with an eye to recovery as much as... View Details

Keywords: by Michael Blanding; Banking

07 Jan 2002
What Do You Think?

Did Consumer Behavior Tracking Come of Age on September 11?

name of tracking terrorists that we begin to take it for granted as consumers? In fact, will we one day look back on September 11 as a point in time when data warehousers were able to take a significant step forward in fully utilizing the treasure trove of personal... View Details

Keywords: by James Heskett

30 Jul 2008
Op-Ed

Why the U.S. Should Encourage FDI

States outperformed the rest of the world in the majority of years. As such, there is something particularly bad about the return experience of foreign investors taking a controlling position in American companies. In short, America is a... View Details

Keywords: by Mihir A. Desai

03 Aug 2016
What Do You Think?

How Can We Hold the “Leadership Industry” Accountable?

do all they can to uplift the performance of others, the focus changes and the behaviours improve. This is a collective responsibility. Leadership is a position you collectively occupy on the excellence... View Details

Keywords: by James Heskett; Education

07 Feb 2005
Research & Ideas

How “Career Imprinting” Shapes Leaders

had a "system" of hiring MBAs in cohorts of ten to fifteen. These young MBAs were generally placed into "assistant to" positions (assisting the head of a division, for example) for a couple of years to learn the... View Details

Keywords: by Mallory Stark

01 Jun 2021
What Do You Think?

Are Employers Ready for a Flood of 'New' Talent Seeking Work?

talent that we know is on the way. A personal experience, however anecdotal it is, may provide food for thought. Last month, a female acquaintance with a long work record, a positive attitude, a high level of motivation, View Details