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  • 25 Aug 2014
  • HBS Case

Starbucks Reinvented

But you don't save a business and turn it around without speaking to, focusing, and calling on the spirit of your people." Schultz's experience qualifies him for closer study in Koehn's HBS course View Details
Keywords: by Julia Hanna; Food & Beverage
  • September 2013
  • Article

Great Leaders Who Make the Mix Work

By: Boris Groysberg and Katherine Connolly
Business leaders send a powerful message when they make a commitment to diversity that goes beyond rhetoric. But what motivates them to do so, and how do they actually create inclusive cultures? To find out, the authors interviewed 24 CEOs whose firms were known for... View Details
Keywords: Leadership Development; Working Conditions; Leading Change; Management Practices and Processes; Organizational Culture; Diversity; Gender
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  • Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details
  • Web

Business & Environment - Faculty & Research

them. Business leaders will find the book a source of both powerful examples and immediately actionable ideas, while scholars will be deeply intrigued by the insights that emerge from the cross cutting... View Details
  • January 2025 (Revised April 2025)
  • Case

Duolingo: On a 'Streak'

By: Jeffrey F. Rayport, Nicole Tempest Keller and Nicole Luo
In December 2024, Severin Hacker, Co-Founder and Chief Technology Officer of Duolingo, reflected on the remarkable evolution of the language-learning app he helped launch in 2011. As the #1 most downloaded education app in the world, Duolingo had over 100 million... View Details
Keywords: Learning; AI and Machine Learning; Growth and Development Strategy; Motivation and Incentives; Diversification; Business Model; Market Entry and Exit; Technology Industry; Education Industry; United States
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  • 17 Apr 2015
  • HBS Seminar

Leemore Dafny, Kellogg School of Management, Northwestern University

  • April 2011
  • Case

Kay Sunderland: Making the Grade at Attain Learning

By: Linda A. Hill and Heather Beckham
Kay Sunderland is an account director at Attain Learning Inc., a business training solutions company. In January 2011, one of Attain's most important clients, Juan Nunez of Gramen Equipment Company, contacts Sunderland with a request: Nunez would like Attain content... View Details
Keywords: Communication; Interpersonal Relations; Personal Strategy ＆ Style; Creativity; Conflict; Interdepartmental Relations; Talent Management; Management Style; Interpersonal Communication; Talent and Talent Management; Relationships; Conflict and Resolution; Communication Strategy; Power and Influence; Service Industry
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  • 2006
  • Working Paper

On the Origin of Shared Beliefs (and Corporate Culture)

By: Eric J. Van den Steen

This paper shows why members of an organization often share similar beliefs. I argue that there are two mechanisms. First, when performance depends on making correct decisions, people prefer to work with others who share their beliefs and assumptions, since such... View Details

Keywords: Organizational Culture; Employees; Values and Beliefs; Mathematical Methods
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  • September 2009
  • Article

A Detailed Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement

By: Matthew Carty MD, Rodney Chan, Robert S. Huckman, Daniel C. Snow and Dennis Orgill

Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics, such as morbidity and mortality, are insufficient to improve the... View Details

Keywords: Experience and Expertise; Health Care and Treatment; Medical Specialties; Outcome or Result; Performance Efficiency; Performance Improvement
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  • 04 Apr 2011
  • HBS Case

Reinventing the National Geographic Society

culture and legacy," Garvin continues. "History has power. Faulkner writes in Requiem for a Nun, 'The past is never dead. It's not even past.' Old ways of thinking and acting are deeply embedded... View Details
Keywords: by Sean Silverthorne; Publishing
  • Web

The Program for Leadership Development Community

The power of the Program for Leadership Development network is endless. Each year the Program for Leadership Development (PLD) community gathers to reconnect, share their experiences, and spark new... View Details
  • 26 Apr 2022
  • Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

heartbreaking. And to understand firsthand what it meant for a child’s life prospects to finally have glasses—well, that was amazing. This experience stood out years later as one of the most powerful moments... View Details
Keywords: by Ranjay Gulati
  • 09 Mar 2023
  • Blog Post

Where Will You Be in 30 Years: Behind the Scenes of the 5 Big Life Decisions Documentary

and losses that were told over time were quite powerful and captured both the themes Singer and Hackett expected View Details
  • Web

Research - Global

the U.S. By: Stefano Gagliarducci and Marco Tabellini How do ethnic religious organizations influence immigrant assimilation? To answer this question, we assemble novel data from the Catholic directories to... View Details
  • Web

Skydeck - Alumni

perfectionist Bill Crawford (MBA 2006) can teach entrepreneurs about the power of passion If I Knew Then With the advantage of hindsight, this year’s recipients of the Alumni Achievement Award offer some words of wisdom View Details
  • Web

Klarman Hall | About

basis of health and disease, supporting the Jewish community and Israel, expanding access to services and enrichment opportunities in Greater Boston, View Details

    When Technology Gets Ahead of Society

    New technologies can be unsettling for industry incumbents, regulators, and consumers, because norms and institutions for dealing with them don't yet exist. Interestingly, businesspeople in emerging economies face similar challenges: The rules are unclear and... View Details
    • March 2008
    • Article

    Radically Simple IT

    Many managers think that developing and rolling out a major IT system is like putting up a warehouse: You build it and you're done. But that does not work for IT anymore. Taking that approach results in rigid, costly systems that are outdated from the day they are... View Details
    Keywords: Design; Information Technology; Information Technology Industry
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    • 04 Jan 2022
    • Research & Ideas

    Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

    to communicate ideas and promote understanding, the coauthors contend. “Stories become a prism through which humans live,” Takeuchi and Nonaka write. Being able to effectively use metaphors View Details
    Keywords: by Kristen Senz
    • 01 Sep 2023
    • Blog Post

    Harvard Business School Announces 2023 Goldsmith Fellows

    Power of WE, cultivating campus cultures that harness diversity as a tool for individual and collective success. Currently a student at Harvard Medical School, she serves as national president for Future... View Details