Operations Management - Publications - Faculty & Research

10 Mar 2017
News

As Head of Fidelity, Abigail Johnson Is Just Getting Started

record $3.5 billion operating profit for 2016, in part due to targeted expense cuts. Fidelity recently cut its fees for online brokerage trades on a bold bet it would result in a strong increase in transactions over its closest rival,... View Details

Keywords: Securities, Commodities, and Other Financial Investments; Finance

01 Mar 2003
News

Brazil Banks on Experience

situation today is absolutely viable, Brazil’s economic basics are absolutely solid, and we have conditions to grow,” Meirelles told the New York Times (December 13, 2002). Meirelles headed BankBoston’s Brazil operations from 1984 to 1996... View Details

Keywords: Finance

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Donaldson Room | About

Program for entrepreneurs that ended upon his retirement in 1993. In addition to his teaching, a decade-long study of 12 mature industrial corporations led to two important books in the 1980s, Decision Making at the Top: The Shaping of Strategic Direction and View Details

December 2011
Case

Roger Caracappa: Package Deals for the Estée Lauder Companies

By: James K. Sebenius

Roger Caracappa must negotiate a cost-saving, innovative proposal from a potential French supplier that could displace the otherwise satisfactory, long-time incumbent supplier. Shortly after being promoted to executive vice president of the Estée Lauder Companies with... View Details

Keywords: Operations; Supply Chain Management; Change; Innovation and Invention; Cost vs Benefits; Beauty and Cosmetics Industry

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14 Dec 2022
News

When to Give Verbal Feedback — and When to Do It in Writing

28 Sep 2022
News

SAP's Sabine Bendiek on workforce strategy

04 Jan 2021
News

How Do We Sustain Organization Diversity?

10 Jan 2014
News

Brand Envy: What to Do?

Keywords: branding; brands

01 Dec 2003
News

Flex Time

Lauri Union (MBA 1992) manages Union Corrugating Company (UCC) from Boston, where she lives with her husband and two young children. While her early years at the company required more time on-site in North Carolina, she’s View Details

Keywords: Manufacturing

26 May 2021
News

Diversity and Inclusion in the Workplace (with Frances Frei)

October 2001 (Revised September 2022)
Case

Le Petit Chef

By: Alan D. MacCormack, Sandra J. Sucher and Suraj Rangashayi

Brigitte Gagne, Le Petit Chef's director of microwave R&D, is deciding on the product development agenda for next year. She has to decide which of the available projects to fund, and evaluate the overall portfolio of projects currently under development. The recent... View Details

Keywords: Production; Product Development; Projects; Planning; Research and Development; Performance; Problems and Challenges; Management Teams; Resource Allocation

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25 Jun 2013
First Look

First Look: June 25

governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager... View Details

Keywords: Anna Secino

11 Aug 2022
News

Keeping Hybrid Employees Engaged

10 Mar 2021
News

Action Plan: Brewing Awareness

Courtesy White Owl Brewery Before coming to business school, Javed Murad (MBA 2008) was not much of a beer drinker. The brews on offer in his native India were primarily mass-produced lagers, and he just didn’t like the taste. While at HBS, however, he discovered the... View Details

Keywords: Julia Hanna; beer; India; leadership; COVID-19; manufacturing; marketing; Beverage and Tobacco Product Manufacturing; Manufacturing

01 Jun 1998
News

Generation Next

such as the life cycles of the family business, dilemmas inherent in working with relatives, grooming the next generation of company leadership, governance of the firm, and managing the impact of wealth on the family. "We spend much of... View Details

03 Apr 2012
News

Just Compensation

Management of Professional Services Firms, taught in part by Jay Lorsch. Jay and I have kept in touch and I still learn from him as we are both in the world of corporate governance. “And of course,” she concludes, “I learned a lot from my... View Details

Keywords: executives; executive compensation; Management, Scientific, and Technical Consulting Services; Professional Services

30 Jul 2024
News

Reddit’s Rise

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details

15 Dec 2008
Research & Ideas

The Surprisingly Successful Marriages of Multinationals and Social Brands

to managers and stimulating reflection among scholars, a new working paper by HBS professors James E. Austin and Herman B. "Dutch" Leonard looks at how and why such acquisitions occur and how to View Details

Keywords: by Sarah Jane Gilbert; Consumer Products; Food & Beverage

16 Jun 2020
Blog Post

Delivering Solutions During a Crisis with Hans Kristian Furuseth (MBA 2019)

through crisis while operating an ecommerce organization during Brexit. With business in the UK and across the EU, Furuseth and his team had to adjust to foreign exchange rates and find ways to quickly cut costs. The experience of rapid... View Details

December 1989 (Revised June 1991)
Case

Motorola, Inc.: Bandit Pager Project

By: Steven C. Wheelwright

Describes the development of a fully automated production line for manufacturing radio pagers. The company regarded the project as highly successful; it becomes clear in the case, however, that there were some shortcomings as well. Some marketing issues were not... View Details

Keywords: Time Management; Marketing; Product Development; Production; Success; Projects; Technology; Telecommunications Industry

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