Publications

November 1983 (Revised January 1988)
Case

Frontier Airlines, Inc. (A)

Frontier, once a relatively small regional carrier, expanded rapidly after deregulation of the airline industry. By 1982 it found further growth difficult, due in part to its rivals' aggressive--and, according to Frontier, unfair--use of their computer reservations... View Details

Keywords: Competition; Information Technology; Growth and Development Strategy; Air Transportation Industry; United States

08 Jul 2008
First Look

First Look: July 8, 2008

Working PapersNo Harm, No Foul: The Outcome Bias in Ethical Judgments (revised) Authors:Francesca Gino, Don A. Moore, and Max H. Bazerman Abstract We present three studies demonstrating that outcome information biases ethical judgments... View Details

Keywords: Martha Lagace

May 2018
Teaching Note

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

Teaching Note for HBS No. 718-486. View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Communications Industry; United States

17 Feb 2016
Research & Ideas

Man vs. Machine: Which Makes Better Hires?

who has studied how companies make organizational decisions in industries such as health care and education. “They are figuring out how to use the information of managers and combine it with this new... View Details

Keywords: by Michael Blanding; Employment

01 Mar 2008
News

Reimagining China and India

of China and India, not just financial markets and industry structure? Entrepreneurship in India and China is not just about taking companies public. It is also about finding ways around all manner of constraints, many of which originate... View Details

Keywords: Roger Thompson; Business Schools & Computer & Management Training; Educational Services; Management; Retail Trade

24 Mar 2015
First Look

First Look: March 24

http://publications.iadb.org/bitstream/handle/11319/6820/Socios%20o%20acreedores%20ENG%202-25-15%20web.pdf?sequence=1 March 2015 The Routledge Handbook of Responsible Investment Reliable Sustainability Ratings: The Influence of Business Models on View Details

Keywords: Sean Silverthorne

2011
Chapter

Regional Trade Integration and Multinational Firm Strategies

By: Pol Antras and C. Fritz Foley

This paper analyzes the effects of the formation of a regional trade agreement on the level and nature of multinational firm activity. We examine aggregate data that captures the response of U.S. multinational firms to the formation of the ASEAN free trade agreement.... View Details

Keywords: Forecasting and Prediction; Trade; Foreign Direct Investment; Multinational Firms and Management; Globalized Markets and Industries; Analytics and Data Science; Agreements and Arrangements; United States

Read Now

01 Oct 1996
News

Leading In a New Era

industry during the previous decade, the company posted its first losses ever, and for the last five years, American has strived to trim some of its excess growth. Donald Carty, American's president since March 1995, says that dealing... View Details

Keywords: Nancy O. Perry

November 2008
Background Note

Welcome to a Wireless World

By: Stephen P. Bradley and Nancy Bartlett

Wireless technologies and mobile devices have played crucial roles in the evolution of the digital ecosystem. This note looks at cell phones, smartphones, mobile technologies, and popular applications noting companies that are positioned to capture the value engendered... View Details

Keywords: Business Ventures; Product; Mobile and Wireless Technology; Technology Industry

January 2004 (Revised November 2006)
Case

Fleet Managed Assets Division (A)

By: Paul W. Marshall and Todd H Thedinga

Paul Kennedy, executive director of Fleet's Managed Asset Division, must decide whether to extend further credit to Polaroid Corp. in the fall of 2001. Polaroid's credit rating had been declining rapidly, but it was a major employer in the Boston area with many... View Details

Keywords: Information Technology; Credit; Banks and Banking; Banking Industry; Boston

June 2005 (Revised September 2006)
Case

Oracle vs. salesforce.com

By: David B. Yoffie and Alison Berkley Wagonfeld

Explores the phenomenon of software becoming a service. Salesforce.com has catapulted into the lead for offering a customer relationship management (CRM) solution as a Web-based service. Siebel, the leader in CRM packaged software sales, has to devise a strategy to... View Details

Keywords: Customer Relationship Management; Competitive Advantage; Software; Web Services Industry; Web Services Industry

May 2002 (Revised May 2003)
Exercise

Endeca Negotiation, The: Hardy Smith

By: G. Felda Hardymon, Josh Lerner and Ann Leamon

Students play the role of Hardy Smith, one of the founding investors of a venture-backed enterprise software company. In the challenging financing climate of the fall of 2001, he is trying to decide what terms to offer the company as an insider-funded C-round. Presents... View Details

Keywords: Negotiation Process; Negotiation Offer; Management Teams; Venture Capital; Valuation; Software; Information Technology Industry; Information Technology Industry

May 2002 (Revised May 2003)
Exercise

Endeca Negotiation, The: Steve Papa

By: G. Felda Hardymon, Josh Lerner and Ann Leamon

Students play the role of Steve Papa, the CEO and founder of a venture-backed enterprise software company. In the challenging financing climate of the fall of 2001, he knows that two different groups are about to submit term sheets for his company's C-round. He is... View Details

Keywords: Negotiation Process; Negotiation Offer; Management Teams; Venture Capital; Valuation; Software; Information Technology Industry; Information Technology Industry

July 2000 (Revised September 2001)
Teaching Note

Cisco Systems: Are You Ready? (A) and (B) TN

By: James L. Heskett

Teaching Note for (9-901-002) and (9-901-003). View Details

Keywords: Information Technology Industry; Information Technology Industry

July 2000
Case

Cisco Systems: Are You Ready? (B)

By: James L. Heskett and John P. Morgridge

Supplements the (A) case. View Details

Keywords: Information Technology Industry; Information Technology Industry