Helping - Publications - Faculty & Research

04 Aug 2003
What Do You Think?

Are We Facing an Attitude Shortage?

be developed or taught. Such development begins early in life. Some would argue that it is at least partly genetic. But to the degree that attitude can be developed, to what extent are educational programs responsible for helping in this... View Details

Keywords: by James Heskett

08 Apr 2002
Research & Ideas

How to Negotiate “Yes” Across Cultural Boundaries

interact—everything from how people view the role of the individual versus the group to their attitudes, say, about the importance of time or relationships. In response to these challenges, a great body of literature has emerged to help... View Details

Keywords: by James K. Sebenius

23 Jul 2024
Research & Ideas

Forgiving Medical Debt Won't Make Everyone Happier

should focus their efforts on helping people with debt before they go through the stress of the collections process, he says. “We were optimistic that it could nevertheless have a cost-effective impact.” “An economist might not be that... View Details

Keywords: by Rachel Layne; Health

22 Nov 2016
First Look

November 22, 2016

transformed the definition of marketing in the company. Under Guler’s lead, OPET, once a local player in the downstream distribution market, became the second largest fuel distributor in Turkey. As assistant general manager, Guler had paved the way for... View Details

Keywords: Sean Silverthorne

07 Apr 2008
Research & Ideas

The Debate over Taxing Foreign Profits

tax rules for corporations work? And how do U.S. rules compare to how other countries tax their corporations on foreign profits? A: While the overall picture is somewhat complex, there are several underlying principles that help explain... View Details

Keywords: by Sean Silverthorne

02 Oct 2007
First Look

First Look: October 2, 2007

Inner Angels and Demons: What We Have Learned About Want/Should Conflicts and How That Knowledge Can Help Us Reduce Short-Sighted Decision Making Authors:Katherine L. Milkman, Todd Rogers, and Max H. Bazerman Abstract Although observers... View Details

Keywords: Martha Lagace

13 May 2019
Research & Ideas

The Unexpected Way Whistleblowers Reduce Government Fraud

Whistleblower complaints against federal contractors can help government agencies drive better deals with those companies—even when the allegations turn out to be unsubstantiated, according to new research. Under the burden of a... View Details

Keywords: by Kristen Senz; Service; Construction

07 Jul 2014
Research & Ideas

Banning Big-box Stores Can Hurt Local Retailers

model that would help policy makers to predict the implications of entry regulations more accurately, and in particular the competitive implications of the different store formats." View Details

Keywords: by Carmen Nobel; Retail

12 Dec 2012
Research & Ideas

Power to the People: The Unexpected Influence of Small Coalitions

States, time and again, strong policy narratives (such as the recent Occupy movement's move against "greedy" bankers) and interest group coalitions (such as the Sierra Club's and Greenpeace's environmental causes) have helped groups... View Details

Keywords: by Kim Girard

07 Apr 2011
What Do You Think?

When Should the Public Sector Take Over in a Meltdown?

Summing Up The variety of responses stimulated by this month's column may help explain why our public institutions are so often perceived as responding slowly to natural or man-made "meltdowns." First, as Ravindra Edirisooriya... View Details

Keywords: by Jim Heskett; Energy; Utilities

02 Oct 2008
What Do You Think?

Workout vs. Bailout: Should Government Take Advantage of the Buffett Effect?

attitudes toward these matters may help explain the reasoned responses to this month's questions, responses surprisingly devoid of emotion. Granted, the emphasis of the column was on how the Government should act, not whether. But... View Details

Keywords: by Jim Heskett

23 Jul 2001
Research & Ideas

How One Center of Innovation Lost its Spark

a historical analysis of the U.S. tire industry from 1900 to 1990 suggest that the firms clustered in Akron initially led the industry in innovation, but later failed to respond effectively to the introduction of radial-tire technology. To understand why the Akron... View Details

Keywords: by Donald Sull; Manufacturing; Transportation; Auto

04 Jun 2001
Research & Ideas

RealNetworks, CNET, and Judo Strategy

will help make you a winner." Glaser's success story in fending off intense competition from Bill Gates & Co. and turning his seven-year old company into a prime purveyor of streaming video, audio, and music services on the Web... View Details

Keywords: by Jim Aisner

02 Mar 2020
What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

SUMMING UP Why Is It so Difficult to Lead with Candor, Humility, and Trust? Responses to this month’s column, for the most part, represented a celebration of the values of candor, humility, and trust in leadership. As Dan Wallace put it, “If you recognize that your job... View Details

Keywords: by James Heskett

16 May 2018
Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

in times of need?” Business networks form In this sense, the experience created intergenerational ties, supplementing those formed among camp internees. These bonds proved useful to Germans in finding new positions and receiving recommendations, the researchers found,... View Details

Keywords: by Julia Hanna; Manufacturing

07 Jul 2015
First Look

First Look: July 7, 2015

interaction of partner firms that does not necessarily accrue to any of them. The extent of "ambivalent value" is unclear, but its persistence, despite changing structural market features, promises to help sustain superior... View Details

Keywords: Sean Silverthorne

03 Nov 2014
Research & Ideas

Brand Lessons From the Nobel Prize

mention 'a phone call from Sweden,' and people know you're referring to the Nobel Prize," Greyser says. Track record: Since 1901, the Nobel Prizes have been awarded to almost 900 people and organizations. "Each new set of laureates validates and View Details

Keywords: by Carmen Nobel

24 Mar 2014
Research & Ideas

The Surprising Link Between Language and Corporate Responsibility

approaching things," speculates Marquis. "Our assumption is that this will then have an influence on the local company. Having all of those influences somehow breaks down the effect." As companies put more of a focus on CSR, understanding these underlying distinctions... View Details

Keywords: by Michael Blanding

16 Jan 2014
Research & Ideas

Resolving Patent Disputes that Impede Innovation

Land Rover, for instance, while the Universal Serial Bus (USB) helps standardize the connection of countless computer peripherals. Intellectual property owners often strive to have their patents included in these standards, such that in... View Details

Keywords: by Carmen Nobel; Technology; Legal Services

11 Nov 2013
Research & Ideas

A Smarter Way to Reduce Customer Defections

method should help just about any organization looking to retain customers with discount offers. "I think anywhere where churn is a big deal and companies are spending resources to reduce churn, this will be useful," Gupta says. "The... View Details

Keywords: by Dina Gerdeman; Retail; Service

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