Health Care Quality - Publications - Faculty & Research

March 2016 (Revised March 2022)
Teaching Note

Express Scripts: Promoting Prescription Drug Home Delivery (A) and (B)

The pharmacy benefit manager (PBM) sector processes prescription drug claims on behalf of companies that offer a prescription drug benefit to their employees. The case associated with this teaching note follows Bob Nease, chief scientist at Express Scripts, as he... View Details

Keywords: Pharmaceuticals; Prescription Drugs; Pharmacy Benefit Manager; PBM; Healthcare; Behavioral Economics; Choice Architecture; Active Choice; Service Delivery; Decision Choices and Conditions; Consumer Behavior; Distribution Channels; Health Care and Treatment; Service Industry; Pharmaceutical Industry

Citation

Purchase

01 Mar 2017
News

How Deep Brain Stimulation Could Change Medicine

Illustration by Jon Krause Illustration by Jon Krause Roger Frisch, a concert violinist with the Minnesota Orchestra, sees his instrument as an extension of himself—each time he pulls the bow across its strings, the vibrations seem to echo through him. So in June 2009,... View Details

Keywords: Janelle Nanos

Web

Professor Robin Ely on Challenging Conventional Wisdom - Blog: RGE Report

graduates (compared to 1% of men), are out of the workforce specifically to care for children. In addition, other research has shown that when professional women do step out of the workforce, their decision is typically driven by... View Details

01 Jun 2008
News

Kash Rangan

jump at creating for-profit enterprises. In certain segments like health care, and even arts and culture, it might make sense when the for-profit and nonprofit parts are tightly linked by a common purpose or platform. For example, in... View Details

Keywords: Roger Thompson; Finance

26 Jun 2012
First Look

First Look: June 26

by a public health organization are randomly allocated to four groups. Agents in the control group receive a standard volunteer contract often offered for this type of task, whereas agents in the three treatment groups receive small... View Details

Keywords: Sean Silverthorne

21 Mar 2016
HBS Case

Can Customer Reviews Be 'Managed?'

They spend much more time paying attention to reviews of other people like them and trying to understand and gauge in an unbiased fashion what the real quality is of these products and services, particularly those in which you can’t... View Details

Keywords: by Brian Kenny; Advertising; Travel

07 Dec 2010
News

Innovations from Emerging Markets

Keywords: Professor Tarun Khanna; Administration of Economic Programs; Government; Social Assistance; Health, Social Assistance

28 Feb 2011
News

Rebooting the Human Condition

Enriquez: Exploring in Tuamotu Islands, French Polynesia. The future is so yesterday. It's already here, and everywhere around us. The problem is, most of us just can't see it. Fortunately, the future is on exhibit this week, and Juan Enriquez (MBA '86) will be our... View Details

Keywords: Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

01 Jun 2009
News

Dispatches from the Global Classroom

develop potential business opportunities. During our village stays, faculty leader and HBS senior lecturer Michael Chu has asked us to observe and think about how villagers take care of the basics of everyday life: housing, food, income,... View Details

Keywords: Julia Hanna; Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance; Management, Scientific, and Technical Consulting Services; Professional Services

01 Mar 2011
News

Making Their Way

Atlantis hotel, the UK’s RAF Lakenheath air base, and Abu Dhabi’s Cleveland Clinic. The latter is emblematic of a customer segment — health care — that, along with the education sector, has remained... View Details

Keywords: Garry Emmons; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing; Fabricated Metal Product Manufacturing; Manufacturing; Rail Transportation; Transportation

25 Sep 2018
First Look

New Research and Ideas, September 25, 2018

closest publicly traded peers struggling with heavy debt burdens. HCA's capital allocation choices would be crucial to its ability to provide high quality health care to... View Details

Keywords: Dina Gerdeman

01 Sep 2008
News

Business Plan Contest Winners

The 12th annual HBS Business Plan Contest winner in the social enterprise track was Diagnostics-For-All (DFA), a nonprofit launched to develop a disposable, low-cost, paper-based “lab-on-a-chip” for use in diagnosing liver, kidney, and metabolic diseases in the world’s... View Details

Keywords: awards; Educational Support Services; Educational Services

01 Mar 2007
News

Pharma Suits a Farm Gal

GRAHAM: From rodeo to CEO. Amylin Pharmaceuticals CEO Ginger Graham (MBA ’86) had a good year in 2006, with Amylin stock up as much as 45 percent, with Byetta and Symlin, its two innovative diabetes drugs, performing well, and with the company added to the Nasdaq 100.... View Details

Keywords: biopharmaceutical company; Health, Social Assistance; Corporate, Subsidiary, and Regional Managing Offices; Management

05 Nov 2021
Op-Ed

How to Tap the Talent Automated HR Platforms Miss

As the global staffing shortage grinds on, corporate recruiters everywhere are relying on their online hiring platforms and automated systems to deliver the candidates they need. Too often, these tools will fail them, sidelining many qualified workers in the process.... View Details

Keywords: by Joseph B. Fuller

25 Jul 2005
Research & Ideas

An Organization Your Customers Understand

the role of organization in regard to a business unit's success, or in the choice of which structure to use, is intertwined with a large number of other important factors. These include the strategy of the business, the quality of its... View Details

Keywords: by Robert Simons

16 May 2016
Blog Post

Career Resources for International Students

large U.S. technology firm would be more likely to participate in the dedicated interview process, while those looking for roles in health care in South Africa or retail in Brazil will utilize CPD’s career... View Details

14 Jan 2014
First Look

First Look: January 14

treated and discharged at a faster rate in the dedicated queuing system than in the pooled queuing system. We conduct additional analyses to rule out alternate explanations, such as stinting on care and decreased View Details

Keywords: Sean Silverthorne

01 Feb 1997
News

Doing It Your Way

your own 'storefront' on the Internet." READ MORE Cynthia A. Fisher - Viacord, Inc. Shikhar Ghosh - Open Market Joyce I. Greenberg - Take Good Care Monique Maddy - African Communications Group Steven C. Walske - Parametric Technology... View Details

Keywords: Marguerite Rigoglioso (profiles by Linda Goodspeed, Elaine Gottlieb, Nancy O. Perry, and Judith A. Ross)

October 2009 (Revised August 2014)
Case

Tengion: Bringing Regenerative Medicine to Life

By: Elie Ofek and Polly Ross Ribatt

Tengion is a young biotech company that is at the frontier of regenerative medicine—a nascent field that seeks to promote the creation of new cells and tissue to repair or replace tissue or organ function lost due to age, disease, damage, or congenital defects. In late... View Details

Keywords: Decision Choices and Conditions; Financial Crisis; Entrepreneurship; Health Care and Treatment; Technological Innovation; Product Launch; Product Development; Research and Development; Biotechnology Industry; United States