Operations Management - Publications - Faculty & Research

is run more like a partnership. Bradach quotes a popular industry adage, "You can tell company people, but you have to sell franchisees." These two units have often been viewed as operational opposites, with academics and View Details

01 Apr 2001
News

Khoo Teng Chye: Technology Turnaround in Singapore

At the PSA Corporation’s Pasir Panjang container terminal in Singapore, the cranes operate automatically: no drivers, just operators remotely controlling up to six of the lifting machines with a single... View Details

Keywords: Alejandro Reyes; Transportation

05 Oct 2009
Research & Ideas

The Vanguard Corporation

were going to succeed and prosper needed to manage risks better, have a stronger sense of purpose to motivate their employees, and satisfy a public already agitated about scandals such as Enron in the corporate world. What I didn't see... View Details

Keywords: by Sean Silverthorne

01 Jun 2006
News

Silver Lining

Despite the grim headlines, Sanjay Bhatnagar (MBA ’93) knows there’s a silver lining in Enron’s dark corporate cloud. In 1997, while supervising the company’s energy operations in South Asia, Bhatnagar worked with Andrea Miller, a member... View Details

Keywords: Petroleum and Coal Products Manufacturing; Manufacturing; Utilities

15 Jul 2002
Research & Ideas

Going Green Makes Good Business Sense

business is simplistic, said Reinhardt. Companies always operate based on imperfect information about their competitive arena. To succeed as a viable concern with an environmental conscience, "you have to look deeper. And look... View Details

Keywords: by Martha Lagace

05 Nov 2019
Blog Post

Environmental Change and Ground-level Impact

helped him move on to an operations management role at an early-stage battery startup. Tell us a bit about your background before you came to HBS. I studied industrial engineering as an undergrad, and... View Details

October 1996 (Revised November 1996)
Case

Boston Beer Company: Samuel Adams, Brewmaster Leading a Revolution

By: Ray A. Goldberg and Mollie H. Carter

Boston Beer Co. revolutionized the beer industry by identifying and responding to a new consumer segment. Using the excess capacity in the brewing industry to establish contract brewing arrangements and an extremely capable sales force, the company opened the... View Details

Keywords: Transformation; Leadership; Product Marketing; Product Development; Production; Quality; Salesforce Management; Segmentation; Food and Beverage Industry

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07 Apr 2021
News

Why Do Startups Fail?

01 Oct 1998
News

A Marketable Skill

doing," says Judy Gehrke, executive director of Greenflea, Inc., the operator of two flea markets just north of midtown Manhattan, whose proceeds help support the city's public school system. Every week, Gehrke, a level-headed Baker... View Details

Keywords: Deborah Blagg

01 Jun 2018
News

In My Humble Opinion: Be Our Guest

The son of a diplomat and a veteran of the hospitality industry, Craig Smith (AMP 188, 2015) has lived in 13 countries and territories. “Home,” he says, is defined by the furniture and keepsakes that move with you from place to place. Currently based in Hong Kong as... View Details

Keywords: Julia Hanna; Hospitality

01 Sep 2003
News

From Control to the Uncontrollable: Faculty Research Symposium Offers Range of Ideas

capital within the School, strengthen the intellectual community, and celebrate the faculty’s research accomplishments. This year’s symposium featured thirteen faculty members presenting research on topics ranging from managing multisite... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2003
News

Alumni Bookshelf

profits. Investment Banking: Addressing the Management Issues by Steven I. Davis (MBA '58) (Palgrave Macmillan) In his eighth book, international banking consultant Davis offers a timely analysis of the global issues facing the View Details

Keywords: Publishing Industries (except Internet); Information

Profile

Tafadzwa Samushonga

toward ‘doing’.” Through a project management role at Life Healthcare, she drove strategic initiatives while working closely with the teams responsible for execution. And at ThoughtWorks, she provided technical assistance to the View Details

Keywords: Consulting

22 May 2014
News

New Highmark CEO Pushes to Put Patients First

Keywords: Ambulatory Health Care Services; Health, Social Assistance

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FoldRite Furniture Company: Planning to Meet a Surge in Demand, Spreadsheet Supplement (Brief Case)

Tektronix: Portable Instruments Division (C)

Integrate to Innovate: The Determinants of Success in Developing and Deploying New Services in the Communications Industry

The Rise of the ‘Chief Remote Officer'

3 Ways Firms Can Profit From Environmental Investments

Innovation - The Classic Traps

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