Publications

Web

Faculty & Research - Race, Gender & Equity

Faculty & Research Catalyzing & Translating Research Research Our faculty pursue cutting-edge research in a wide range of fields, creating knowledge that helps leaders drive change in their organizations and... View Details

June 2017 (Revised May 2019)
Supplement

Kjell and Company: Motivating Salespeople with Incentive Compensation (B)

By: Doug J. Chung

Kjell & Company was a Swedish retail electronics chain founded in 1988 by brothers Marcus, Mikael and Fredrik Dahnelius. The company operated 84 stores, all company-owned, located mainly in the metropolitan areas of Sweden’s most popular cities: Stockholm, Gothemburg... View Details

Keywords: Salesforce Management; Compensation and Benefits; Motivation and Incentives; Change Management; Behavior; Electronics Industry; Sweden

Web

Arthur Rock Center for Entrepreneurship | About

in turn have helped companies create hundreds of thousands of jobs and change our lives, in the workplace and at home.” Arthur Rock (MBA 1951) graduated from Syracuse University and served in the US Army... View Details

26 Jan 2015
Research & Ideas

National Health Costs Could Decrease if Managers Reduce Work Stress

rarely experience just one form of stress, Goh, Pfeffer, and Zenios developed a mathematical model that enabled them to rigorously assess the impact of co-occurring factors.... View Details

Keywords: by Michael Blanding; Health

26 Mar 2013
First Look

First Look: March 26

embeddedness of the new technologies posed significant entrepreneurial challenges. The best equipped to overcome these challenges were often entrepreneurs based in minorities who held significant advantages... View Details

Keywords: Sean Silverthorne

05 Oct 2021
Blog Post

First-Gen Voices: Eric Westphal on Tapping into the Global Alumni Network & Making a Difference Across Borders

of different businesses and I learned more than I ever had. It was a formative experience for me professionally.” Deeply enjoying his work, Westphal didn’t consider an MBA originally and planned to continue... View Details

29 Oct 2020
Blog Post

Delving Deeper into Development with the MBA/MPA-ID Program – a Q+A with Zainab Raji (MBA/MPA-ID 2022)

African countries. I feared that during and after the outbreak populations living in poverty would be much worse-off and new populations would fall into poverty because the outbreak was taking away lives, sources View Details

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

Disagreements don’t have to end discussions. In fact, as researchers from the Harvard Kennedy School and Harvard Business School discussed at a recent event, engaging with those who hold opposing views can be constructive and lead to new... View Details

Keywords: by Clea Simon, Harvard Gazette

May 1994 (Revised January 1995)
Case

Warner Cable (A) and (B) (Condensed)

The new general manager of Warner Cable's Medford, Massachusetts complex faces a number of turnaround challenges in 1985, including service deficiencies, customer complaints, high turnover, and low employee morale. By 1988 he has turned the situation around, but some... View Details

Keywords: Organizational Change and Adaptation; Management Style; Change Management; Performance Improvement; Telecommunications Industry; Massachusetts

22 Sep 2008
Research & Ideas

The Silo Lives! Analyzing Coordination and Communication in Multiunit Companies

dominant means of communication within companies. Our particular interest is in how organizations coordinate across their many internal divisions (e.g., functions, business units, geographic offices, pay... View Details

Keywords: by Sarah Jane Gilbert

24 Feb 2022
Op-Ed

Want to Prevent the Next Hospital Bed Crisis? Enlist the SEC

out to bolster the “ability to identify and disseminate crucial information during the formative moments of a crisis," but has yet to offer implementation guidelines. How can such complex requirements—housed... View Details

Keywords: by Regina Herzlinger and Richard Boxer; Health

April 2021
Case

The Incentive for Legacy: Tsinghua University Education Foundation

By: Lauren Cohen, Hao Gao and Spencer C.N. Hagist

Vivian Yuan seeks to bolster the Tsinghua University Education Foundation's fundraising efforts and investment goals in a new era of Chinese higher education. Competing with elite members of China's C9 League of top universities, she must develop a set of incentives... View Details

Keywords: Finance; Marketing; Strategy; Negotiation; Organizations; Markets; Higher Education; Philanthropy and Charitable Giving; Motivation and Incentives; China

04 Jan 2022
What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

Employee, The New York Times, November 3, 2019. Your feedback to last month’s column How Will the Metaverse Affect Productivity? I’d like to think that the tentative nature of the few responses to this... View Details

Keywords: by James Heskett

September 2015
Technical Note

The On-Demand Economy

By: Cynthia A. Montgomery, James Weber and Elizabeth Anne Watkins

This note describes the emerging on-demand economy, also referred to as the sharing economy. The note highlights several companies including Uber and Airbnb that exemplify this new mode of competition, a model that threatens to disrupt traditional firms. Uber provides... View Details

Keywords: Regulation; Reform; Disruption; Disruptive Innovation; Strategy; Technological Innovation; Labor; Employment; Working Conditions; Human Capital; Rights; Organizational Design; Social and Collaborative Networks; Service Industry