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  • 16 May 2018
  • Research & Ideas

How Companies Managed Risk (and Even Benefitted) in World War Internment Camps

in times of need?” Business networks form In this sense, the experience created intergenerational ties, supplementing those formed among camp internees. These bonds proved useful to Germans in finding new... View Details
Keywords: by Julia Hanna; Manufacturing
  • 19 Sep 2024
  • Research & Ideas

Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

embracing work-from-anywhere.” Mismatched working hours makes it difficult for employees to connect, and even a one-hour schedule difference can hurt communication, introduce complexity, and potentially create new gender inequities, according to recent View Details
Keywords: by Michael Blanding
  • November 2003 (Revised February 2011)
  • Case

Sanford C. Bernstein: The Fork in the Road (A)

By: Boris Groysberg and Anahita Hashemi
Soon after the death of the firm's legendary founder, the individuals then serving as chairman and as president--Lewis A. Sanders and Roger Hertog, respectively--talked about the future of their firm. Sanford C. Bernstein & Co., a private investment firm, had grown... View Details
Keywords: Mergers and Acquisitions; Organizational Change and Adaptation; Organizational Culture; Performance Expectations; Competitive Advantage; Valuation
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  • 24 Mar 2011
  • Working Paper Summaries

Individual Rationality and Participation in Large Scale, Multi-Hospital Kidney Exchanges

Keywords: by Itai Ashlagi & Alvin E. Roth; Health
  • 20 Oct 2010
  • Op-Ed

Export Competitiveness: Reversing the Logic

at Harvard Business School. The findings, interpretations, and conclusions expressed in this paper are entirely those of the author. They do not necessarily represent the views of the World Bank, its Executive Board, member governments,... View Details
Keywords: by Christian Ketels
  • 20 May 2020
  • Interview

Reflections on The Prosperity Paradox, with Euvin Naidoo and Efosa Ojomo

By: Euvin Naidoo and Efosa Ojomo
This week on The Disruptive Voice, we're delighted to introduce you to Euvin Naidoo and Efosa Ojomo, who join us for a conversation about innovation, prosperity, and development in Africa. Originally from KwaDukuza, South Africa, Euvin is a Senior Lecturer at Harvard... View Details
Keywords: Prosperity; Innovation and Invention; Development Economics; Africa
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  • Web

Students on the Job Market - Doctoral

it does not have its intended effect of reducing only myopic repurchases. Efficient repurchases decline at least as much as myopic repurchases. Faculty Advisor(s): Charles C.Y. Wang (Chair), Jonas Heese , and Aiyesha Dey Curriculum Vitae | Website | Email View Details
  • Web

School Leadership | About

Finance and Banking Senior Associate Dean for Faculty Development and Research ; Senior Associate Dean for Faculty Development and Research William R. Kerr Dimitri V. D'Arbeloff - MBA Class of 1955 Professor... View Details
  • 05 Feb 2024
  • What Do You Think?

How Do You Hire for Attitude?

spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.” Our research confirms that these are companies that hire for skills and try to do the nearly impossible: train for attitude. The question I’m... View Details
Keywords: by James Heskett
  • 21 Oct 2013
  • Research & Ideas

Missing the Wave in Ship Transport

Like investing in a mansion when the real-estate market is at its peak, buying a dry bulk ship in a boom time is a terrible long-term investment, according to new research that predicts cycles in the shipping industry. The contrarian... View Details
Keywords: by Kim Girard; Transportation
  • 09 Jun 2014
  • Research & Ideas

The Manager in Red Sneakers

Want to gain more respect at the office? Consider wearing red sneakers to work. OK, so maybe it's not quite that cut-and-dried. But recent research does find that people who wear offbeat clothes in a professional setting are often... View Details
Keywords: by Dina Gerdeman; Consumer Products; Apparel & Accessories; Fashion
  • 09 Nov 2022
  • Blog Post

Building Community: Meet the HBS Latino Student Organization Leadership

The Latino Student Organization (LASO) proudly promotes and supports Harvard Business School’s Latino students and works alongside the Latino Alumni Association (HBSLAA). Representing a wide range of backgrounds, experiences, interests,... View Details
  • 2008
  • Book

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details
Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation
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  • 23 Oct 2014
  • News

How to Gladden a Wealthy Mind

  • 26 Jun 2013
  • News

The Power of a ‘Project Beard’ and Other Office Rituals

  • 12 Apr 2013
  • News

Conversations Can Save Companies

  • 15 Feb 2022
  • News

In 10 Years, ‘Remote Work’ Will Simply Be ‘Work’

  • 10 Jul 2018
  • News

How Will Europe Respond to UK Brexit Proposal?

  • 08 Sep 2016
  • News

The Age of the Wordless Logo

  • 05 Jul 2023
  • What Do You Think?

How Are Middle Managers Falling Down Most Often on Employee Inclusion?

“Organizations know how to hire people with diverse backgrounds; they don’t seem to be doing a very good job of retaining them.” Whether based largely on conviction or the acceptance of research on the View Details
Keywords: by James Heskett