Operations Management - Publications - Faculty & Research

01 Oct 2000
News

Laura Scher of Working Assets

socially responsible Working Assets Money Market Fund. Working Assets Funding Service emerged from the fund entity in 1988 and now operates various enterprises, with telecommunications as its core service. The company purchases... View Details

Keywords: Marguerite Rigoglioso

Web

South Asia - Global Activities 2021

the School’s current portfolio of comprehensive general management programs, and attract a new segment of business leaders from exciting companies operating in India.” SELPI’s success, Palepu notes, prompted... View Details

12 Jul 2021
News

Alumni Confront the COVID-19 Crisis

preclinical studies in animal models including Alzheimer’s disease, cardiovascular disease, multiple sclerosis, melanoma, and breast cancer. Skouras launched Olatec in 2008 after founding Global Reach Management Company following a decade... View Details

01 Mar 2023
News

Elevator Pitch: Spread the Wealth

Illustration by Drue Wagner Illustration by Drue Wagner Sabine Tejerina (MBA 2009) Cofounder and COO, Upstreet Concept: Launched in 2020, Upstreet makes it easier and more economical for companies to reward employees and customers with shares to improve engagement and... View Details

Keywords: entrepreneurship; stock ownership; customer rewards; employee retention; financial literacy; Securities, Commodities, and Other Financial Investments; Finance

01 Aug 2013
News

For Clover CEO, openness is first

Keywords: Food and Beverage Stores; Retail Trade

September 2010 (Revised January 2014)
Supplement

Aspen Skiing Company (D)

By: Michael W. Toffel and Stephanie van Sice

Having begun improving the environmental performance of its own operations, Aspen Skiing Company is considering "greening" its supply chain and lobbying for greenhouse gas regulations. A world-renowned ski resort vulnerable to global climate change, Aspen's activities... View Details

Keywords: Environmental Sustainability; Supply Chain; Entertainment and Recreation Industry; Sports Industry; Aspen

Citation

Purchase

04 Jan 2022
News

Is Your Sales Team Struggling to Sell Solutions?

Morton H. Meyerson

Meyerson is recognized as the operational and financial genius of Electronic Data Systems (EDS). During his CEO tenure, EDS grew from a $200 million consulting business into a $4 billion large-scale systems consulting enterprise... View Details

Keywords: Services

01 Apr 2000
News

Rethinking Call Centers: Effective Delivery of Service is Key

call centers, with their attendant voice response units, need not be frustrating. When a company manages its call center well, effectively linking a triad of service, information technology, and internal processes, both the customer and... View Details

01 Jun 2003
News

New Course on Leadership, Values, and Corporate Accountability

and social responsibilities of organizations and their employees, including the relationship of corporations to society, the responsibilities of managers within organizations, and the role of personal values in individual decision-making.... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 May 2020
In Practice

COVID-19’s Hard Lessons Might Prepare Business for Climate Change

The coronavirus pandemic caught the business world by surprise, but the catastrophe might force companies to face a crisis that has been unfolding in plain sight: climate change. We asked faculty members affiliated with the Business and Environment Initiative at... View Details

Keywords: by Danielle Kost

16 Jun 2020
Blog Post

Delivering Solutions During a Crisis: an Interview with Hans Kristian Furuseth

through crisis while operating an ecommerce organization during Brexit. With business in the UK and across the EU, Furuseth and his team had to adjust to foreign exchange rates and find ways to quickly cut costs. The experience of rapid... View Details

18 Jul 2016
Working Paper Summaries

Beyond Symbolic Responses to Private Politics: Examining Labor Standards Improvement in Global Supply Chains

Keywords: by Andrea R. Hugill, Jodi L. Short, and Michael W. Toffel; Manufacturing

April 2008
Journal Article

Inventory Record Inaccuracy: An Empirical Analysis

By: Nicole DeHoratius and Ananth Raman

This study explores the systematic variation in inventory record inaccuracy (IRI) observed both within and across stores. Traditional inventory models, with a few exceptions, do not account for the existence of IRI and those that do treat record inaccuracy as random.... View Details

Keywords: Information Management; Measurement and Metrics; Logistics; Retail Industry

Citation

Find at Harvard

14 Oct 2020
News

How Employee Assistance Programs Can Help Your Whole Company Address Racism at Work

30 Jul 2019
News

Turning Around Tesco

The British-based grocery chain Tesco—the third-largest retailer in the world—recently marked its 100th anniversary with a record-setting, 30-hour dance relay in Wembley Stadium. There were other reasons to celebrate, too: The chain is back in the black after surviving... View Details

Keywords: Tesco; Food and Beverage Stores; Retail Trade

01 Dec 2016
News

Inside the Bestseller List with Gayle Tzemach Lemmon

the world, both for the better and for the more challenging,” says Lemmon, who wrote The Dressmaker while working at global investment management firm PIMCO. “I want to tell stories that have implications for the broader community, and... View Details

Keywords: April White

06 Apr 2010
First Look

First Look: April 6

Kanebo, a large Japanese cosmetics company whose management engaged in a massive accounting fraud. ChuoAoyama was PwC's Japanese affiliate and one of Japan's "Big Four" audit firms. In May 2006, the Japanese Financial Services... View Details

Keywords: Martha Lagace