Publications

August 1978 (Revised December 1986)
Case

Assistant Professor Graham and Ms. Macomber (A)

By: C. R. Christensen

A student takes a position on a case which is in conflict with the other students' conclusions. The professor believes the student's answer is correct but does not indicate so in class. As a result, the student withdraws from further class participation. View Details

Keywords: Conflict Management; Interpersonal Communication; Leadership Style; Emotions; Education Industry

2023
Working Paper

Sending Signals: Strategic Displays of Warmth and Competence

By: Bushra S. Guenoun and Julian J. Zlatev

Using a combination of exploratory and confirmatory approaches, this research examines how people signal important information about themselves to others. We first train machine learning models to assess the use of warmth and competence impression management... View Details

Keywords: AI and Machine Learning; Personal Characteristics; Perception; Interpersonal Communication

Read Now

January 2021
Case

Cinépolis

By: Joshua D. Margolis and Fernanda Miguel

Two weeks after Cinepolis released a documentary film about corruption, a judge ordered its provisional suspension, claiming it had to be edited before it continued to be shown, against Mexican cinematography laws. Cinépolis, Latin America’s largest movie theater chain... View Details

Keywords: Movies; Entertainment; Corruption; Risk Assessment; Communication Strategy; Crime and Corruption; Decision Making; Film Entertainment; Ethics; Leadership; Risk Management; Entertainment and Recreation Industry; Motion Pictures and Video Industry; Mexico; Latin America; North and Central America

2007
Chapter

Disrupting Gender, Revising Leadership

By: D. E. Meyerson, R. Ely and Laura Wernick

In this chapter, we present a case study of men on two off-shore oil platforms—a workplace that has traditionally rewarded men for their masculine displays of bravado and their interactions centered on proving masculinity—in which such displays and interactions were... View Details

Keywords: Organizational Change and Adaptation; Safety; Leadership; Interpersonal Communication; Practice; Gender; Business Processes; Energy Industry

August 2004 (Revised July 2006)
Case

PROPECIA TM: Helping Make Hair Loss History

By: Marta Wosinska and Youngme E. Moon

In late 1997, Tom Casola, brand manager for Propecia, debates the best approach to market this breakthrough one-a-day pill for hair loss. This launch would be atypical for a prescription drug because of the key position of the consumer. As a result, the team's... View Details

Keywords: Advertising; Communication Strategy; Customers; Marketing Communications; Marketing Strategy; Product Launch; Product; Performance Effectiveness; Problems and Challenges; Quality; Pharmaceutical Industry

20 Feb 2014
News

Managing the World’s Trouble Spots

their health and education programs. Goodwin’s days as a global citizen began in the air force. In his early years as a second lieutenant, during the mid-1990s, he worked in foreign military sales in Saudi Arabia, then in Colombia setting up radar and View Details

Keywords: Jill Radsken

10 Aug 2017
News

Into the Light

of Energicity. “Modern life as we know it is impossible.” Poindexter has seen the struggles firsthand in rural Ghana, where her startup is working to bring solar power to communities where highly flammable kerosene and expensive... View Details

Keywords: April White; Electric Power Generation, Transmission, Distribution; Utilities

15 Dec 2011
News

An HBS gift guide

water bottle that marries fashion and function.” The company donates 10% of sales to WaterAid, a 501(c)(3) organization that improves access to safe water, hygiene and sanitation in the world's poorest communities in Africa and Asia. Find... View Details

Keywords: Bulletin Staff; holiday; gift giving; Manufacturing; Retail Trade

22 Sep 2016
News

Words and Pictures

Brink, associate director of MBA Communications and Marketing, is also an advocate for the project. Each year she works with Deifell and a new team of student volunteers to help produce the project. “I share Tony’s passion for... View Details

Keywords: Susan Young

18 May 2017
News

Pioneer Spirit

secretary has continued to be a blessing, as I’ve been in the middle of communications between members of our class and HBS for the past 40 years.” Freeman returned to the company after HBS, but after five years decided to put the... View Details

Keywords: Constantine von Hoffman

29 Oct 2020
Research & Ideas

The COVID Gender Gap: Why Fewer Women Are Dying

health officials to consider targeting men when communicating recommendations around COVID-19 to attempt to increase compliance with safety regulations—for their own good and the good of society, Pons says. "You can imagine that some men... View Details

Keywords: by Dina Gerdeman; Health

01 Dec 2009
News

Yurt Man

ZWERN, WITH “GLIMMER”: At Burning Man, a cool yurt has potential for disaster relief and housing for much of the world. Arthur Zwern (MBA ’85) and his solar-powered Hexayurt generated buzz at this year’s Burning Man festival, the annual bohemian happening of free... View Details

Keywords: Construction; Architectural, Engineering, and Related Services; Professional Services

04 Oct 2024
In Practice

Research-Based Advice for the Seasonally Overwhelmed and Schedule Challenged

of September as the start of my year (even before I joined the HBS faculty) because many of the commitments in my portfolio were anchored to the academic calendar. Whether it was community chamber orchestras or semi-professional choirs,... View Details

Keywords: by Rachel Layne

March 2014 (Revised June 2015)
Case

Can Mexico Make Democracy Work?

By: Gunnar Trumbull and Jonathan Schlefer

Enrique Peña Nieto, the presidential candidate of the old Mexican ruling party elected in 2012, passed the most fundamental reforms in at least two decades. They included allowing private competition in the energy sector, including with the state-owned oil company,... View Details

Keywords: Democratization; Economic Development; Competition Policy; Exchange Rates; Comparative Advantage; Growth and Development; Government Legislation; Political Elections; Economic Growth; Governing Rules, Regulations, and Reforms; Communications Industry; Communications Industry; Communications Industry; Latin America; Mexico

Career Coach

Becca Carnahan

Becca (HGSE, '13) is a career coach, writer, and entrepreneur passionate about helping students and alumni find fulfillment and joy in their work. She spent 12 years at Harvard Business School, most recently as Associate Director, Recruiting Operations in Career &... View Details

Keywords: Publishing / Communications / Advertising; Publishing / Communications / Advertising

August 2011
Case

Denise Frazer and Paolo Canto: A Case Vignette on Feedback - Paolo Canto's Perspective

By: Joshua D. Margolis and Anthony J. Mayo

Denise Frazer and Paolo Canto, two HBS students, have decided to give each other feedback on their class participation. While Paolo believes that he has been sensitive to Denise in providing feedback, he does not feel that Denise is reciprocating. Her feedback seems to... View Details

Keywords: Interpersonal Communication; Perspective; Outcome or Result; Performance Evaluation

September 1977 (Revised April 1983)
Case

Eugene Kirby (A)

By: Michael Beer and James G. Clawson

Describes the events leading up to an actual performance appraisal interview--the views, opinions, and attitudes of the subordinates who are to be interviewed. View Details

Keywords: Interpersonal Communication; Performance Evaluation; Attitudes; Perspective