Relationship Portfolio Management - Publications - Faculty & Research

01 Oct 1998
News

Answering the Call

seem out of place in his previous office. And his church's $135,000 annual budget would be small change to his former colleagues. While the contrasts loom large, it is clear from the passion with which Brooks discusses his work that his decision to leave the world of... View Details

Keywords: Susan Young

December 2019 (Revised January 2021)
Supplement

The Leveraged Buyout of TXU: (B) Energy Future Holdings

By: Trevor Fetter, Erik Snowberg and Rebecca M. Henderson

This case is designed to support a lively discussion about the relative merits of shareholder vs. stakeholder perspectives in the context of a company that provides a vital public service that has important environmental implications. The 2007 purchase of TXU, the... View Details

Keywords: Leveraged Buyouts; Transformation; Insolvency and Bankruptcy; Environmental Sustainability; Business and Shareholder Relations; Business and Stakeholder Relations; Energy Generation; Utilities Industry; Energy Industry; Texas

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June 2011
Background Note

It's a Social World

By: Stephen P. Bradley and Nancy Bartlett

Social media had fashioned the lives of individuals and communities by 2010, providing an opportunity and a challenge for companies of all sizes. This note provides background on various social media (e.g. social networks, forums, games and communication services) and... View Details

Keywords: Customer Relationship Management; Brands and Branding; Marketing Strategy; Media; Service Operations; Sales; Opportunities; Corporate Strategy; Web

Citation

Educators

January 2014 (Revised June 2014)
Supplement

23andMe: Genetic Testing for Consumers (B)

By: John A. Quelch and Margaret L. Rodriguez

Following the FDA's letter in November 2013, which ordered 23andMe to cease sales of its DNA test kits, observers wondered how co-founder and CEO, Anne Wojcicki, would guide the company in the presence of uncertainty. View Details

Keywords: Risk and Uncertainty; Genetics; Crisis Management; Health Care and Treatment; Product Development; Business and Government Relations; Biotechnology Industry; Consumer Products Industry; United States

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September 2003 (Revised March 2004)
Compilation

PEARL Project, The: Work Patterns at Ditto (A)

By: Leslie A. Perlow

Describes life on a product development team, the behaviors that are rewarded, and the difficult tradeoffs members often have to make as a result. This is a rewritten version of an earlier case. View Details

Keywords: Product Development; Time Management; Groups and Teams; Work-Life Balance; Motivation and Incentives; Information Technology Industry

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Profile

Kevin Nazemi

Kevin Nazemi chose Microsoft after graduation from MIT for the chance to turn a small market presence into something much bigger. “When I arrived, our Customer Relationship Management (CRM) product had... View Details

25 Mar 2021
News

Alumni Honor Nitin Nohria and Support His Legacy

low- and middle-skill workers, particularly those considered essential during the recent pandemic, and offers companies strategies for reaching them (coauthored by Professor of Management Practice Joseph B. Fuller, who co-leads the... View Details

01 Jun 2018
News

Up by the Roots

revolutionizing everything from online payments and wealth management to cybersecurity and insurance through digital technologies as diverse as blockchain and artificial intelligence. Despite being the world’s financial capital and home... View Details

Keywords: Alexander Gelfand; illustrations by Dan Page

01 Dec 1997
News

Short Takes

Firms and Flexibility As job security and long-term relationships between corporations and their white-collar workers become relics of the past, what will link these two parties in the future? According to HBS assistant professor Jeffrey... View Details

Keywords: Judith Ross

28 Aug 2017
Research & Ideas

Should Industry Competitors Cooperate More to Solve World Problems?

Source: Cecilie_Arcurs George Serafeim has a startling suggestion to fix the world’s biggest environmental, social, and governance (ESG) problems such as water pollution, deforestation, and wealth inequality: encourage companies within industries to do less competing... View Details

Keywords: by Sean Silverthorne; Financial Services; Manufacturing; Agriculture & Agribusiness; Mining

17 Apr 2017
News

Jeff Immelt Wants a Radical Transformation of GE

just kind of lets you see why being here matters,” he told the Globe. Another piece in the puzzle of why Immelt wants to be in Boston brings him back to his roots at HBS, as he has developed strong relationships with the School, including... View Details

Keywords: Miscellaneous Manufacturing; Manufacturing

July 2001 (Revised February 2002)
Case

Enspire Learning

An MBA student founds an e-education business and must decide which customers to target and which products/services to produce. View Details

Keywords: Customer Relationship Management; Internet and the Web; Service Delivery; Education; Business Startups; Planning; Web Services Industry; Education Industry

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12 May 2016
News

Food Rescue Is on a Mission

forensic accounting, the ability to adapt to clients’ needs, especially on such an enormous scale, is crucial. He points to SecondBite’s relationship with Coles, one of Australia’s largest supermarket chains, which joined the food-reuse... View Details

Keywords: Jill Radsken

02 Nov 2016
What Do You Think?

Are Employees Becoming Job 'Renters' Instead of 'Owners'?

attitude, even if they’re tenured.” Bill Fotsch disagreed with the assumption underlying that observation, when he said, “My sense is most employees don’t come to a job as renters or owners. The management structure tends to create this... View Details

Keywords: by James Heskett

2011
Article

Top Executives Need Feedback: Here's How They Can Get It

By: Robert Steven Kaplan

As executives become more senior, they are less likely to receive constructive feedback on their performance or their strategy. To get it, they should call on their junior colleagues. The problem: subordinates don't want to offend the boss. Therefore, as executives... View Details

Keywords: Performance; Strategy; Networks; Decisions; Management Teams

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September 24, 2021
Article

A Labor Movement for the Platform Economy

By: Li Jin, Scott Duke Kominers and Lila Shroff

Platforms are fundamentally changing the contract between workers and companies—and the workers and creatives that create value for platform companies, and rely on platforms for their livelihoods, often have little power when it comes to getting their concerns... View Details

Keywords: Gig Workers; Decentralized Collective Action; Internet and the Web; Labor; Labor and Management Relations; Digital Platforms

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