Publications

26 Apr 2004
Research & Ideas

A Clear Eye for Innovation

well. Most successful enterprises are adept at refining their current offerings, but they falter when it comes to pioneering radically new products and services. Kodak and Boeing are just two of the more... View Details

Keywords: by Charles A. O'Reilly III & Michael L. Tushman

June 26, 2019
Article

The Biggest Mistakes Companies Make With Corporate Social Responsibility

By: Rosabeth Moss Kanter

There’s almost nothing worse for the corporate ego than thinking that you’re doing good and should be appreciated for it, only to find that you’re pilloried instead. The public doesn’t believe you, the community doesn’t want you, and your own employees won’t defend... View Details

Keywords: Corporate Social Responsibility and Impact; Leadership; Change; Business and Community Relations

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17 Aug 2021
Blog Post

New Associate Director: Courtney Fairbrother

and the impact that humans have on the natural world. Initially, I wasn’t sure what aspect of conservation I wanted to pursue, but after taking an undergraduate class on climate change I became fascinated by... View Details

November 2022
Case

Arcos Dorados’ Quest for the Digitalization of Last-Mile Delivery in Colombia

By: Jorge Tamayo, Jenyfeer Martinez Buitrago and Mariana Cal

In 2018, Francisco Staton, Managing Director of Arcos Dorados in Colombia had to decide on the company’s strategy to expand its food ordering and delivery business in the country. Arcos Dorados stood as McDonald’s largest independent franchisee, and Colombia was one of... View Details

05 Aug 2014
First Look

First Look: August 5

religion, nationality, and family role(s) and that these multiple identities shape people's actions in organizations. The current organizational literature on multiple identities, however, is sparse View Details

Keywords: Sean Silverthorne

23 Jul 2001
Research & Ideas

How One Center of Innovation Lost its Spark

adaptation and argue that organizations suffer inertia when they fail to change as quickly as the environment. Although the tire firms delayed... View Details

Keywords: by Donald Sull; Manufacturing; Transportation; Auto

22 Feb 2011
Research & Ideas

Most Popular Articles, Papers of the Decade

J.C. Cuddy. 10 Reasons to Design a Better Corporate Culture Published: December 22, 2008 Organizations with strong, adaptive cultures enjoy labor cost advantages, great employee View Details

Keywords: by Sean Silverthorne

9 AM – 10 AM EDT, 20 Mar 2019
HBS Online

HBS Online Management Essentials

Maximize your managerial effectiveness by shaping and influencing processes in the critically-important treetop level between 50,000 feet (strategy) and ground level (daily tasks and activities). Program Dates: March 20, 2019 - May 15, 2019 View Details

October 2018
Case

Innovation at the Utility: Consolidated Edison's Experience

By: Martha Crawford, Andrew Serpa and Jon Wofsy

In 2014, regulators in New York State released a bold vision for the future of the electric utility industry to try and stay ahead of larger trends of rising customer expectations, stagnant load growth, and climate change. In response, Con Edison created a Utility of... View Details

Keywords: Blockchain; Utilities; Consolidated Edison; Regulated Monopolies; Electricity Distribution; Innovation Strategy; Organizational Design; Energy; Energy Generation; Utilities Industry; Energy Industry

13 Nov 2014
Blog Post

Finance Conference Recap

inevitable cycles of the industry as well as his optimism in the ability of financial institutions to adapt to the deluge of regulatory changes seen since the financial crisis. His discussion was followed by... View Details

05 Feb 2015
Research & Ideas

How New BofA Executives Learn its ’Deep Smarts’

stakeholders and steps the new executive can take to manage the transition, including building necessary relationships and adapting to the culture. The plan also identifies... View Details

Keywords: Re: Dorothy A. Leonard; Banking

October 1998
Case

CRA Managed Care, Inc. (C)

By: Myra M. Hart and Susan Harmeling

Chronicles an entrepreneur's transition from chairman/CEO of a large privately held company, to chairman of a public company, to board member, to president of several major nonprofit boards, to founder of a new nonprofit for women business owners and founder of a new... View Details

Keywords: Transition; Leadership; Nonprofit Organizations; Governing and Advisory Boards; Entrepreneurship; Personal Development and Career; Gender; Management Skills; United States

06 Mar 2007
First Look

First Look: March 6, 2007

designed to enhance safety and effectiveness had the unintended effect of changing how men enacted their masculine identities at work. Interview and participant observation... View Details

Keywords: Martha Lagace

February 2020
Teaching Note

Essential Explorations at MUJI

By: Tomomichi Amano and Das Narayandas

Launched as a private brand in 1980 to counter the increasingly brand-conscious consumer in Japan, MUJI offered beautifully designed, fairly priced, no-frills quality goods. The once modest private label brand with 40 products had expanded significantly by 2019 to more... View Details

Keywords: Product Portfolio Management; Brands and Branding; Product; Management; Change Management; Mission and Purpose; Retail Industry; Japan

25 Sep 2000
Research & Ideas

Cyber-Marketing: Scouting the Digital Communications Frontier

converse with individual consumers and follow through with messages adapted to their unique needs and interests. Direct mail and the telephone,... View Details

Keywords: by Peter K. Jacobs

November 1992 (Revised January 2002)
Case

Process Control at Polaroid (A)

By: H. Kent Bowen and Steven C. Wheelwright

Describes the initial efforts at a film production plant to shift from a traditional QC inspection mentality to a worker-based process control mentality. Students can prepare SPC charts, propose actions needed, and combine steps into an overall action plan. View Details

Keywords: Management Systems; Operations; Quality; Factories, Labs, and Plants; Business Processes; Change Management; Consumer Products Industry; Manufacturing Industry