Operations Management - Publications - Faculty & Research

31 Dec 2020
News

conclusion that investing in Detroit is like investing in an emerging economy without political and currency risk.” Cummings has formed a new company to manage his Detroit projects: The Platform. The name has many meanings for him. A... View Details

Keywords: April White; photographed by Brian Kelly

05 Apr 2022
News

Onboarding Can Make or Break a New Hire’s Experience

April 2024
Teaching Note

Harvard University and Urban Mining Industries: Decarbonizing the Supply Chain

By: Shirley Lu and Robert S. Kaplan

Teaching Note for HBS Case No. 123-076. View Details

Keywords: Carbon Emissions; Blockchain; Supply Chain; Green Technology; Climate Change; Environmental Sustainability

Citation

Purchase

12 Aug 2010
News

What Is Customer Opinion Good For?

Keywords: Prof. Jim Heskett; Manufacturing

21 Oct 2010
News

Hell? Maybe Not.

companies expect only one or two hires to come out of the process. “Our team works hard to provide a seamless experience, and we manage all the logistics and details at no cost to the employer,” Fitzpatrick points out. On the student... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Management, Scientific, and Technical Consulting Services; Professional Services

01 Dec 2011
News

At Your Service

notes Frei, the UPS Foundation Professor of Service Management. Morriss, the cofounder and managing director of the Concire Leadership Institute, which advises managers in the public, private, and nonprofit... View Details

Keywords: Deborah Blagg; customer service; Hospitals; Health, Social Assistance; Computer and Electronic Product Manufacturing; Manufacturing; Management, Scientific, and Technical Consulting Services; Professional Services; Air Transportation; Transportation

Morton H. Meyerson

Meyerson is recognized as the operational and financial genius of Electronic Data Systems (EDS). During his CEO tenure, EDS grew from a $200 million consulting business into a $4 billion large-scale systems consulting enterprise... View Details

Keywords: Services

01 Jun 2003
News

New Course on Leadership, Values, and Corporate Accountability

and social responsibilities of organizations and their employees, including the relationship of corporations to society, the responsibilities of managers within organizations, and the role of personal values in individual decision-making.... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

30 Jun 2015
First Look

First Look: June 30, 2015

leaders focus on the few things that produce results and experiences for the right customers; (3) the best service operating strategies don't require tradeoffs, so leaders foster "both/and" thinking in designing winning View Details

Keywords: Carmen Nobel

11 Oct 2022
News

Righting the Ship

When Ross Stuckey (PLDA 21, 2016) joined the NAVSEA Warfare Centers—a part of the naval research labs responsible for developing science and tech for national defense—as their capital improvement program (CIP) manager in 2016, he was... View Details

Keywords: Maureen Harmon

01 Jun 2001
News

Q&A: Donna Dubinsky

as CEO and president of Palm Computing and a decade as a marketing and logistics executive at Apple and its spin-off Claris, Dubinsky cofounded Handspring. As the company’s CEO, she oversees development, production, and marketing of the Visor, a popular PDA that is... View Details

Keywords: Julia Hanna; PalmPilot; Apple; Telecommunications; Information

February 2025
Article

Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States

By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle

Lead clinicians at two large pediatric cystic fibrosis (CF) centers in the United States and Ireland measured and compared their ambulatory care costs. The clinicians selected three strata of patients (0–11 months, 1–5 years, and 6–17 years of age). Process maps were... View Details

Keywords: Health Care and Treatment; Cost; Service Delivery; Resource Allocation; Health Industry

Citation

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