Financial Services (All) - Publications - Faculty & Research

14 Jul 2003
Research & Ideas

Keeping Your Balance With Customers

and profits could be derived from scale. Customer management was relegated to selling and promoting the company's products. The customer relationship was seldom the issue. The New Economy has changed all of this. With the evolution of... View Details

Keywords: by Robert S. Kaplan & David P. Norton

01 Jun 2003
News

400 and Counting: Surge in HBS Cases with Women Protagonists

in key decision-making roles. “The cases feature women in all areas of responsibility, including accounting, production and operations management, competitive strategy, entrepreneurship, and service... View Details

Keywords: Educational Services; Educational Services

01 Jun 2004
News

Letters

experience with us and for their dedicated service to our country. Lawrence F. Twoomey Jr. (MBA ’75) Naperville, Illinois More to the Story Your March article about Iraq states that the “new mission” of U.S. and coalition troops is... View Details

Keywords: letters; News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

01 Feb 2000
News

Breaking Down Barriers: The Electronic Wallet

partnership with financial institutions such as MBNA, Capital One, Wells Fargo, and Providian. These firms offer the Brodia online shopping service as part of the credit card and banking services. By typing... View Details

Keywords: Judith A. Ross

Career Coach

Betsy Edwards

working with individuals on all aspects of the job search process and at every stage. She combines her years of coaching experience and industry expertise with her practical approach and extensive knowledge of HBS networks to help others... View Details

Keywords: Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All); Financial Services (All)

31 Jan 2005
Research & Ideas

Rethinking Marketing’s Conventional Wisdom

how they're marketing themselves? Youngme Moon: Many mature service industries are in a service "arms race" in which they keep adding more and more services... View Details

Keywords: by Garry Emmons; Service

June 1999 (Revised May 2017)
Teaching Note

Guidant Corporation: Shaping Culture Through Systems

By: Robert Simons and Antonio Dávila

Teaching Note for (9-198-076). View Details

Keywords: Strategy And Execution; Management Control Systems; Risk And Uncertainty; Service Industry; Service Industry

Citation

Purchase

Web

Verification of Attendance | MBA

Verification of Attendance MBA Registrar Services at Harvard Business School (HBS) issues all official degree verifications through The National Student Clearinghouse . This online View Details

Web

Our Leadership | Information Technology

Our Leadership Elizabeth (Beth) Clark Chief Information Officer Application & Service Administration Irene Good, Managing Director IT Financial Management & Business Operations Carolyn Pyburn, Senior... View Details

01 Oct 1999
News

New Chairman Updates Development in MBA Program

features of today's MBA experience. We all know that the effective use of technology is a priority at the School. How is this influencing the MBA Program? Technology is a huge part of the MBA experience. It is something today's students... View Details

01 Dec 1996
News

An Entrepreneurial Journey

Steven B. Belkin (MBA '71) began his highly successful travel and financial services marketing enterprise, Trans National Group, a few years out of HBS. G. Peter Bidstrup (MBA '59) started to put together... View Details

08 Apr 2009
Research & Ideas

Clayton Christensen on Disrupting Health Care

get it. By contrast, in the minority of dental plans that provide comprehensive care for a yearly fixed fee, nearly all children are treated with the sealant. Now why might this be? Because in the fixed-fee system, filling cavities is a... View Details

Keywords: by Deborah Blagg; Health

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

Mark Zuckerberg delayed action and side-stepped responsibility. Two Million Fake Accounts: Sales Misconduct at Wells Fargo Coming out of the financial crisis, Wells Fargo was one of the world’s most successful banks. But then its sales... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

Web

Lehman Brothers - Introduction | Baker Library | Bloomberg Center | Harvard Business School

banking and financial advisory services for corporations, the government, and private individuals, and consistently showed foresight in its ability to recognize the potential of emerging industries, from... View Details

22 Feb 2011
Research & Ideas

The Most Important Management Trends of the (Still Young) Twenty-First Century

environment. Teresa Amabile Over the past decade, nothing has had a more profound impact on business management than information technology. Ten years ago, many of us in business, academia, and government were wondering where it was all... View Details

Keywords: by Sean Silverthorne

Fast Answer

Corporate Strategy Course - Project Resources

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A comprehensive platform used to screen M&A transactions, analyze financial data from global equity and fixed income markets, and public and... View Details

03 Apr 2012
News

Just Compensation

Management of Professional Services Firms, taught in part by Jay Lorsch. Jay and I have kept in touch and I still learn from him as we are both in the world of corporate governance. “And of course,” she concludes, “I learned a lot from my... View Details

Keywords: executives; executive compensation; Management, Scientific, and Technical Consulting Services; Management, Scientific, and Technical Consulting Services

Web

Online Transforming Customer Experiences Course | HBS Online

starts July 30th Enroll Now Gain a systematic approach for delivering standout services and experiences that provide a competitive edge and build customer loyalty. 4 weeks 5-6 hours per week 4 modules Self-Paced This course earns you a... View Details

06 Mar 2019
Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

certain aspects of sponsorship programs can hinder women instead. Women Receive Harsher Punishment at Work Than MenWomen caught in misconduct were 20 percent more likely to be fired and 30 percent less likely to find new employment in the View Details