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  • All HBS Web  (13,845)
    • People  (27)
    • News  (2,503)
    • Research  (8,779)
    • Events  (146)
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  • All HBS Web  (13,845)
    • People  (27)
    • News  (2,503)
    • Research  (8,779)
    • Events  (146)
    • Multimedia  (141)
  • Faculty Publications  (6,499)
← Page 222 of 13,845 Results →
  • March 13, 2023
  • Article

Sales Teams Need to Stop Focusing on the Customer Funnel

By: Frank V. Cespedes
Understanding where customers are, how they navigate streams in your market, and how to interact with them in a given stream is now central to crafting a good customer experience, and that has implications. Among other things, companies need to shift from thinking... View Details
Keywords: Customer Experience; Customer Value and Value Chain; Customer Relationship Management; Consumer Behavior
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Cespedes, Frank V. "Sales Teams Need to Stop Focusing on the Customer Funnel." Harvard Business Review (website) (March 13, 2023).
  • 24 Oct 2017
  • News

How the mom-and-pop can compete in a changed marketplace

  • 12 PM – 1 PM EDT, 21 Mar 2023
  • Webinars: Career

LinkedIn for Job Searching

Data can reveal what matters most in today's job market, and this interactive webinar from CPD and Jeremy Schifeling, LinkedIn's former head of student and alumni education, will share behind-the-scenes insights that can help you optimize LinkedIn for both job hunting... View Details
  • 22 Oct 2014
  • Video

Social Impact Investing: Measuring Success

  • 2017
  • Article

Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study

By: Shashank Shah
The world is going through unprecedented environmental crisis. The type of destruction and dissolution of natural resources and elements by individuals and institutions that has been witnessed in the last century is much more than that witnessed in the previous... View Details
Keywords: Corporate Social Responsibility and Impact; Environmental Sustainability; Natural Environment; Management Practices and Processes; Research; Framework; India
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Shah, Shashank. "Natural Environmental Responsibility in Indian Corporations: A Mixed Method Study." Journal of Human Values 20, no. 2 (October 2014): 129–151.
  • 08 Nov 2021
  • Blog Post

Building an Internship Program at Your Startup: An Interview with Facily’s Diego Dzodan (MBA 1999)

In the summer of 2020, Eric Westphal (MBA 2021) was looking for an internship where he would have the opportunity to work closely with a startup founder. He considered Boston based startups originally and then broadened his scope to look... View Details
Keywords: Entrepreneurship; Consumer Products / Retail
  • Teaching Interest

Technology and Operations Management

By: Himabindu Lakkaraju

This course enables students to develop the skills and concepts needed to ensure the ongoing contribution of a firm's operations to its competitive position. Topics include digital marketplaces, technology, and data science. 

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  • July 2019
  • Article

Challenges and Opportunities in Software-Driven Medical Devices

By: William J. Gordon and Ariel Dora Stern
The safety and security of medical devices driven by software, the software-development processes, and the need for data collection and privacy, all offer challenges and opportunities for device regulation and clinical care. View Details
Keywords: Medical Devices; Healthcare; Health Care; Health Care and Treatment; Applications and Software; Governing Rules, Regulations, and Reforms; Medical Devices and Supplies Industry
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Gordon, William J., and Ariel Dora Stern. "Challenges and Opportunities in Software-Driven Medical Devices." Nature Biomedical Engineering 3, no. 7 (July 2019): 493–497.
  • May 2024
  • Supplement

gWorks (A)

By: Richard S. Ruback and Royce Yudkoff
In January of 2019, Joe Heieck, CEO of gWorks, was deciding whether to proceed with his acquisition of Data Tech, that was a business roughly the same size as gWorks. gWorks, which provided geospatial software to small city and rural county governments, was acquired by... View Details
Keywords: Acquisition; Small Business; Cost vs Benefits; Decisions; Business Education; Corporate Entrepreneurship; Leadership Style; Leading Change; Business or Company Management; Problems and Challenges; Talent and Talent Management; Customer Relationship Management; Technology Adoption; Information Infrastructure; Digital Platforms; Growth Management; Applications and Software; Risk and Uncertainty; Technology Industry; United States
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Ruback, Richard S., and Royce Yudkoff. "gWorks (A)." Harvard Business School Multimedia/Video Supplement 224-721, May 2024.

    Amy C. Edmondson

    Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

    Keywords: health care; nonprofit industry; professional services; consulting
    • Article

    Preference Signaling in Matching Markets

    Many labor markets share three stylized facts: employers cannot give full attention to all candidates, candidates are ready to provide information about their preferences for particular employers, and employers value and are prepared to act on this information. In this... View Details
    Keywords: Signaling; Matching; Cheap Talk; Congestion; Market Design; Marketplace Matching; Communication; Job Search
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    Coles, Peter A., Alexey Kushnir, and Muriel Niederle. "Preference Signaling in Matching Markets." American Economic Journal: Microeconomics 5, no. 2 (May 2013): 99–134.
    • February 2016
    • Article

    Unearned Status Gain: Evidence from a Global Language Mandate

    By: Tsedal Neeley and Tracy Dumas
    Theories of status rarely address unearned status gain—an unexpected and unsolicited increase in relative standing, prestige, or worth, attained not through individual effort or achievement, but from a shift in organizationally valued characteristics. We build theory... View Details
    Keywords: Status and Position; Equality and Inequality; Spoken Communication; Organizations; Japan; United States
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    Neeley, Tsedal, and Tracy Dumas. "Unearned Status Gain: Evidence from a Global Language Mandate." Academy of Management Journal 59, no. 1 (February 2016): 14–43.
    • February 1997 (Revised April 1997)
    • Background Note

    A Note on Plant Tours

    Provides a framework for maximizing the value of a plant tour, or a single visit to an operation. There are three principal types of plant tours within this framework tht can provide information about four broad types of operational performance. View Details
    Keywords: Operations; Performance Evaluation
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    Upton, David M., and Andrew P. McAfee. "A Note on Plant Tours." Harvard Business School Background Note 697-076, February 1997. (Revised April 1997.)
    • 28 Feb 2019
    • News

    Conscious decoupling

    • 25 Jan 2000
    • Research & Ideas

    Strategic Alliances

    value was being created, both for the collaborating nonprofits and for the businesses." A 1997 ISE research forum at the School provided Austin with the opportunity to delve more deeply into this development. Identifying a core group... View Details
    Keywords: by Nancy O. Perry
    • 23 Oct 2018
    • First Look

    New Research and Ideas, October 23, 2018

    conduct laboratory experiments that explore how gender stereotypes shape beliefs about ability of oneself and others in different categories of knowledge. The data reveal two... View Details
    Keywords: Dina Gerdeman
    • September 1989 (Revised June 1993)
    • Case

    Depreciation at Delta and Pan Am

    By: William J. Bruns Jr.
    Depreciation policies of Delta Air Lines and Pan Am Corp. are compared and contrasted against a summary of operating data from each airline. Questions with the case require projection of future depreciation on a new aircraft using the policies of each company. View Details
    Keywords: Cost Accounting; Management Systems; Economic Growth; Policy; Cost; Financial Strategy; Economic Slowdown and Stagnation; Activity Based Costing and Management; Air Transportation Industry
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    Bruns, William J., Jr. "Depreciation at Delta and Pan Am." Harvard Business School Case 190-035, September 1989. (Revised June 1993.)
    • Article

    Investing in Distressed Situations: A Market Survey

    By: S. C. Gilson
    The risks of investing in distressed companies—a practice popularly known as "vulture" investing—are highly firm specific and idiosyncratic. Investors who are adept at managing these risks, who understand the legal rules that must be followed in corporate bankruptcy,... View Details
    Keywords: Investment; Markets
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    Gilson, S. C. "Investing in Distressed Situations: A Market Survey." Financial Analysts Journal 51, no. 6 (November–December 1995): 8–27.
    • Video

    Reuel J. Khoza

    Reuel J. Khoza, Chairman of South Africa's Dzana Investments and Discovery Bank, explains how Ubuntu – an African collectivist philosophy – has informed his values and approach to business management. View Details
    • 02 May 2018
    • Blog Post

    Should Companies Disclose Employee Compensation?

    added that it "is helpful in two ways: it quantifies what value the company puts on each function (and) it allows employees to get a clear idea about where they are within their compensation band." Those supportive View Details
    Keywords: All Industries
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