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Show Results For
- All HBS Web
(12,812)
- People (39)
- News (2,316)
- Research (8,052)
- Events (22)
- Multimedia (123)
- Faculty Publications (6,598)
- Article
Market Heterogeneity and Local Capacity Decisions in Services
By: Dennis Campbell and Frances X. Frei
We empirically document factors that influence how local operating managers use discretion to balance the tradeoff between service capacity costs and customer sensitivity to service time. Our findings, using data from one of the largest financial services providers in... View Details
Keywords: Customer Satisfaction; Cost; Standards; Service Delivery; Service Operations; Performance Capacity; Performance Productivity; Financial Services Industry; United States
Campbell, Dennis, and Frances X. Frei. "Market Heterogeneity and Local Capacity Decisions in Services." Manufacturing & Service Operations Management 13, no. 1 (Winter 2011): 2–19. (Lead Article.)
- 20 Oct 2023
- News
Highlights from the Fall 2023 Alumni Board Meeting
sense of rigor in the classroom have returned to what they were before the pandemic, adding that the School is also supporting students’ educational journeys at HBS in new ways. Kierstead discussed the naming of Rupal Gadhia (MBA 2004) as the new managing director of... View Details
- Web
1.19 Immersive Field Courses (IFC) - MBA
Learning/Independent Projects 1.18 FIELD Global Capstone 1.19 Immersive Field Courses (IFC) 1.20 Joint Degree Programs 1.21 Use of Course Work & Materials 1.22 Disability Access 1.23 Pregnancy, Childbirth & Adoption during Business School 1.24 Commencement 2. Integrity... View Details
- 2022
- Working Paper
What Triggers National Stock Market Jumps?
By: Scott R. Baker, Nicholas Bloom, Steven J. Davis and Marco Sammon
We examine newspapers the day after major stock-market jumps to evaluate the proximate cause, geographic source, and clarity of these events from 1900 in the US, 1930 in the UK and 1980 in 12 other countries. We find four main results. First, the United States plays an... View Details
Keywords: Uncertainty; Policy Uncertainty; Stock Market; Financial Markets; Volatility; Risk and Uncertainty; Policy; Newspapers
Baker, Scott R., Nicholas Bloom, Steven J. Davis, and Marco Sammon. "What Triggers National Stock Market Jumps?" Working Paper, February 2022.
- 01 Oct 1997
- News
J. Hughes Norton III
athletes were terribly exploited," he points out. "There is a pendulum; somehow, it's got to swing back the other way." As for his most famous client ("He's more like my little brother"), Norton observes, "I think my key role now for Tiger is less about building the... View Details
Keywords: Garry Emmons
- 04 Apr 2023
- What Do You Think?
How Does Remote Work Affect Innovation?
(iStockphoto/visualspace) When former Google CEO Eric Schmidt tells how the company’s ad algorithm—the heart of its financial success—was revamped, here’s what he says: One Friday afternoon in May 2002, (company co-founder) Larry Page was... View Details
Keywords: by James Heskett
- 18 Jun 2020
- Research & Ideas
What Is an "Essential" Purchase for a Low-Income Family?
As they write, "We call attention to another dark side of pervasive economic inequality: Lower-income individuals are restricted not only by what they can financially afford to purchase, but also what they are socially permitted to... View Details
Keywords: by Rachel Layne
- 07 Jul 2021
- Book
Good News for Disgraced Companies: You Can Regain Trust
history of right to wipe out one wrong. A company will have to be on the right side of trust again and again,” Sucher says. Lost trust often has financial consequences. An Economist magazine analysis of Volkswagen, Wells Fargo, and six... View Details
Keywords: by Lane Lambert
- Web
Faculty - Creating Emerging Markets
Administration Research Interests : customer relationship management , marketing , technology management Interviews Aroon Purie Shahnaz Husain Ranjan Kapur Paul M. Healy James R. Williston Professor of Business Administration, Emeritus Research Interests : corporate... View Details
- January 2021
- Case
Anodot: Autonomous Business Monitoring
By: Antonio Moreno and Danielle Golan
Autonomous business monitoring platform Anodot leveraged machine learning to provide real-time alerts regarding business anomalies. Anodot’s solution was used in various industries in order to primarily monitor business health, such as revenue and payments, product... View Details
Keywords: Digital Platforms; Internet and the Web; Knowledge Sharing; Information Management; Sales; Value Creation; Product Positioning; Israel
Moreno, Antonio, and Danielle Golan. "Anodot: Autonomous Business Monitoring." Harvard Business School Case 621-084, January 2021.
- October 8, 2012
- Column
Henkel's Culture Shift
By: Robert Simons
This case descriibes a CEO-led organizational transformation driven by stretch goals, performance measurement, and accountability. When Kasper Rorsted became CEO of Henkel, a Germany-based producer of personal care, laundry, and adhesives products, in 2008, he was... View Details
The Founder's Dilemmas
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Two Centuries of Business Leaders Who Took a Stand on Social IssuesWhile shareholders still reign supreme at many companies, a widespread shift toward more responsible business practices is driving more leaders to take a stand on social and environmental issues today, says Harvard Business School Professor Geoffrey Jones. Jones... View Details
My HBS Student Loan Story: Ina Foalea (MBA 2018) - MBABlog Blog MBA Voices Filter Results Arrow Down Arrow Up Read posts from Author Alumni Author Career and Professional Development Staff Author HBS Community Author HBS Faculty Author MBA Admissions Author MBA Students Topics Topics 1st Year (RC) 2+2 Program 2nd Year... View Details
Quantum Leap“This is the first new kind of computer in 75 years,” says John Levy (MBA 1979), CEO of the quantum computing startup SEEQC. “And we’re building it on a chip!” Strolling through his company’s design and testing facility in Elmsford, New York, Levy looks less like a... View Details
Company databases: which database to choose?Comprehensive platform used to analyze financial data from equity and fixed income markets, and public and private companies. Real time data. Excel plug-in. CB Insights HBS intranet Coverage of early stage... View Details
Online Business Essential Courses | HBS Online3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business fundamentals program that combines Business Analytics, Economics for Managers, and Financial Accounting with a... View Details
The John H. McArthur Fellowship for Canadian MBA Students - GlobalThe John H. M c Arthur Canadian Fellowship for Canadian MBA Students The John H. McArthur Canadian Fellowship provides financial assistance to Canadians to enable them to attend Harvard Business School and thereby acquire the leadership... View Details
Open Your Organization to Honest ConversationsNew Video: Books@Baker Virtual Session with Michael Beer After prospering for more than 100 years, General Electric found itself in trouble in the early 2000s, facing the double wallop of a depressed energy sector and the financial crisis... View Details
Keywords: by Dina Gerdeman
The "New" Corporate CommunicationsStephen A. Greyser continues to explore the issues and problems
organizations face as they attempt to communicate effectively with a
variety of constituencies. Greyser's work and the course to which it
contributes are structured around the business-media-publics... View Details
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