Relationship Portfolio Management - Publications - Faculty & Research

10 Jun 2015
Research & Ideas

The Transparency Revolution in Corporate Reporting

companies encouraging and funding ESG innovation. Dow Chemical has enormous energy consumption in their operations, but they've managed to save more than $10 billion through efficiency programs and are moving the world toward the adoption... View Details

Keywords: Re: George Serafeim

15 Jul 2008
First Look

First Look: July 15, 2008

distributional issues, and the likely effects of reforms to tax provisions such as the AMT are considered. Download the paper from SSRN.com ($5): http://www.nber.org/papers/w14149 Inexperienced Investors and Bubbles Authors:Robin Greenwood and Stefan Nagel Abstract We... View Details

Keywords: Martha Lagace

September 2000
Background Note

Professional Services Module Five: Serving Clients Effectively

By: Thomas J. DeLong, Ashish Nanda and Scot H. Landry

It is imperative for the internal systems and processes to be connected to the external processes of client management, competitive adaptation, and service delivery. View Details

Keywords: Competency and Skills; Customer Relationship Management; Knowledge Acquisition; Service Delivery; Performance Effectiveness; Adaptation; Competitive Strategy

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April 2018
Teaching Note

InsideSales.com (A) and (B)

By: Frank Cespedes

Teaching Note for HBS Nos. 817-018 and 817-042. InsideSales.com (ISC) has been successful selling its software to small- and medium-sized businesses (SMB). But for various reasons, the founders see “the next stage of growth” as building a scalable sales and service... View Details

Keywords: Corporate Entrepreneurship; Organizational Change and Adaptation; Organizational Design; Customer Relationship Management; Growth Management; Marketing Strategy; Salesforce Management; Talent and Talent Management; Technology Industry

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October 26, 2023
Article

How to Connect Employees to Your Company’s Purpose

By: Hubert Joly

We know making a noble corporate purpose — that is, one aimed at doing something good in the world — come to life is both important and hard. Emerging practices from leading companies show that the journey is not about top-down messaging. If anything, it’s about... View Details

Keywords: Mission and Purpose; Employee Relationship Management

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July 2017
Case

A Green Forest Grows in Brooklyn: Joint Venturing with the Chinese

By: Charles F. Wu

MaryAnne Gilmartin, President and CEO of Forest City Ratner (“Forest City”) was planning for yet another protracted discussion over the merits of a green roof for part of her $5 billion dollar new development in Brooklyn. While the low seven-figure cost overrun was to... View Details

Keywords: Real Estate Development; Real Estate; EB-5; Sustainability; Promote; Waterfall; Joint Ventures; Environmental Sustainability; Relationships; Real Estate Industry; China

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September 1999 (Revised September 2005)
Case

Strategic Deal Making at Millennium Pharmaceuticals

A small start-up in 1993, Millennium Pharmaceuticals was a name-brand biotechnology company by the end of 1998, with a market capitalization of $1.4 billion. The Cambridge-based company's growth strategy had relied heavily on building alliances for early-stage drug... View Details

Keywords: Alliances; Negotiation Deal; Growth and Development Strategy; Pharmaceutical Industry; Cambridge

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June 1990 (Revised July 1990)
Case

Minneapolis Plastic Packaging Ban (B)

By: George C. Lodge and Jeffrey F. Rayport

Keywords: Business and Government Relations; Environmental Sustainability; Minneapolis

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01 Oct 2021
News

With So Many People Quitting, Don’t Overlook Those Who Stay

08 Jan 2021
News

Good Leadership Is About Asking Good Questions

04 Mar 2015
News

How Harley-Davidson is Cruising in India

Keywords: Transportation

01 Oct 2001
What Do You Think?

Will Information Technology Really Turn Organizations Upside Down This Time?

Summing Up Do not read too much into a possible relationship between the development of information technology and the incidence of "upside-down" management. That's the overwhelming message from responses to the column raising... View Details

Keywords: by James Heskett

01 Apr 2001
News

Making A Difference: HBS Club of Puget Sound Reaches Out to Young Alumni

Tracy E. Kwiker (MBA 1995) arrived in Seattle three and a half years ago when she was promoted to manage store operations for a Toys “R” Us region in the Pacific Northwest. Eager to establish contacts in her new community, Kwiker began... View Details

Keywords: Elena N. Berg; Miscellaneous Store Retailers; Retail Trade

October 1993
Case

Wertheim Schroder/Schroders

By: Rosabeth M. Kanter, Kalman D. Applbaum, Lisa Gabriel and Pamela A. Yatsko

In 1986, Wertheim & Co. of New York entered into a joint venture with Schroders plc of London to form the investment bank Wertheim Schroder. By 1993, there were numerous successes as the partners pursued joint opportunities, but there were also areas in which... View Details

Keywords: Joint Ventures; Investment Banking; Partners and Partnerships; Alliances; Horizontal Integration; Outcome or Result; Balanced Scorecard; New York (city, NY); London

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16 Sep 2008
First Look

First Look: September 16, 2008

Evaluation Framework for Product Take-Back Policies Authors:Michael W. Toffel, Antoinette Stein, and Katharine L. Lee Abstract Manufacturers are increasingly being required to adhere to product take-back regulations that require them to View Details

September 2020
Case

&pizza: Leading an ‘Employee-First’ Company During a Period of Societal Challenges

By: Francesca Gino and Jeffrey Huizinga

&Pizza is a pizza chain that in the spring of 2020 finds its business completely up-ended by the COVID-19 crisis and shut-down. Many companies in the restaurant and hospitality sector responded to the crisis by shutting down their operations and laying off employees.... View Details

Keywords: Agility; Crisis; Culture; Values; COVID-19 Pandemic; Crisis Management; Leadership; Organizational Culture; Values and Beliefs; Employee Relationship Management

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01 Oct 2001
Research & Ideas

Five Questions for James Austin

In an email interview, Harvard Business School professor James Austin spoke with HBS Working Knowledge managing editor Carla Tishler about his work on collaboration and his ongoing research.Tishler: You talk about companies transitioning... View Details

Keywords: by Carla Tishler

24 Apr 2007
First Look

First Look: April 24, 2007

in which FDI flows reflect, in part, the use of relatively low-cost capital available to overvalued parents in the source country. On the Co-Evolution of Knowing and Doing: A Personal Perspective on the Synergies between Research and Practice Author:Michael L. Tushman... View Details

Keywords: Sean Silverthorne

01 Dec 2022
News

Educating, Connecting, and Mobilizing Around Climate Change

the BEI will host a conference for alumni in May 2023 and is exploring creating “learners’ networks” with alumni to share the teachings of the faculty and deepen relationships with alumni to develop a feedback loop. Such View Details

Keywords: Jennifer Gillespie

February 1999
Case

Lifeline Systems, Inc. (B)

By: H. Kent Bowen and Marilyn Matis

In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details