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  • All HBS Web  (7,298)
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    • News  (1,919)
    • Research  (4,554)
    • Events  (35)
    • Multimedia  (15)
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Show Results For

  • All HBS Web  (7,298)
    • People  (14)
    • News  (1,919)
    • Research  (4,554)
    • Events  (35)
    • Multimedia  (15)
  • Faculty Publications  (3,449)
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  • September 2014
  • Case

Pfizer's Centers for Therapeutic Innovation (CTI)

By: Gary Pisano, James Weber and Kait Szydlowski
In 2010, Pfizer established four small research units in New York, Boston, San Francisco, and San Diego located close to several premier Academic Medical Centers (AMCs), or hospitals with adjoining medical schools. The goal of these units was to redesign collaboration... View Details
Keywords: Drug Development; Academic Collaboration; Research And Development; Innovation; Translational Research; Management; Operations; Problems and Challenges; Research; Science; Information Technology; Strategy; Biotechnology Industry; Pharmaceutical Industry; North and Central America; Europe; Asia
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Pisano, Gary, James Weber, and Kait Szydlowski. "Pfizer's Centers for Therapeutic Innovation (CTI)." Harvard Business School Case 615-024, September 2014.
  • March 1999 (Revised December 2001)
  • Case

Ford Motor Company: Supply Chain Strategy

Describes Ford's examination of its supply chain to evaluate whether the company should "virtually integrate" on the Dell Computers model. View Details
Keywords: Integration; Information Technology; Supply Chain Management; Auto Industry
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Austin, Robert D. "Ford Motor Company: Supply Chain Strategy." Harvard Business School Case 699-198, March 1999. (Revised December 2001.)
  • 08 Jan 2021
  • News

Good Leadership Is About Asking Good Questions

  • 11 Jan 2000
  • Research & Ideas

Calling All Managers: How to Build a Better Call Center

call centers, with their attendant voice response units (VRUs—also known as automated voice response systems), need not be so inefficient. When a company manages its call center well, effectively linking a triad of service, information... View Details
Keywords: by Martha Lagace; Service; Financial Services
  • 01 Dec 2009
  • News

Alumni Books

development opportunities, or proper rewards. Expanding on their previous books, The HR Scorecard and The Workforce Scorecard, the authors recommend that workforces be managed like portfolios, with more investments in the jobs that create... View Details
  • 2019
  • Working Paper

Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 16 Capturing Value by Controlling Bottlenecks in Open Platform Systems

By: Carliss Y. Baldwin
The purpose of this chapter is to investigate the means by which firms capture value in open platform systems. I begin by arguing that the surplus value created by complementarities within a technical system will be split among the owners of the unique and essential... View Details
Keywords: Open Platforms; Bottlenecks; Flow Production; Value Capture; Disintermediation; Production; Management; Digital Platforms
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Baldwin, Carliss Y. "Design Rules, Volume 2: How Technology Shapes Organizations: Chapter 16 Capturing Value by Controlling Bottlenecks in Open Platform Systems." Harvard Business School Working Paper, No. 20-054, November 2019.
  • March 2002 (Revised March 2004)
  • Case

Metalcraft Supplier Scorecard

By: Susan L. Kulp, V.G. Narayanan and Ronald L. Verkleeren
An automotive components company uses a supplier scorecard to make sourcing decisions and review its supplier performance. View Details
Keywords: Supply Chain Management; Quality; Performance Evaluation; Decision Making; Service Operations; Motivation and Incentives; Supply and Industry; Manufacturing Industry; Auto Industry
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Kulp, Susan L., V.G. Narayanan, and Ronald L. Verkleeren. "Metalcraft Supplier Scorecard." Harvard Business School Case 102-047, March 2002. (Revised March 2004.)
  • 01 Dec 2014
  • News

Nimble, Quick, and Adaptable

active gateway to entrepreneurial ecosystems around the world; and to evangelize about entrepreneurial management and thinking. Those priorities are evident in events such as the Rock 100 Entrepreneurs’ Summit, a gathering held earlier... View Details
Keywords: Julia Hanna
  • April 2008
  • Teaching Note

Exercise: Customer-Operator Letter Writing (TN)

By: Frances X. Frei
Teaching Note for [608126]. View Details
Keywords: Customer Relationship Management; Operations
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Frei, Frances X. "Exercise: Customer-Operator Letter Writing (TN)." Harvard Business School Teaching Note 608-127, April 2008.
  • 13 Apr 2017
  • News

Solving Nigeria’s Skilled Workforce Challenge

Tulip, a four-star hotel in Festac, into a position as a telephone operator at the Radisson Blue Hotel in Victoria Island. WAVE is expected to train 25,000 people by 2019. “We have to start leveling the playing field. It should matter... View Details
Keywords: Jill Radsken
  • September 2007 (Revised June 2008)
  • Case

Food Security and The Church of Jesus Christ of Latter-day Saints

By: Ray A. Goldberg and Eliot Sherman
The Mormon Church focuses on self-reliance and being prepared for emergencies. Part of their program encourages each member of the Church to have a reserve food supply on hand at all times. Given U.S. and global food stock levels, is the Church program a good model for... View Details
Keywords: Food; Globalized Markets and Industries; Crisis Management; Logistics; Programs; Religion; United States
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Goldberg, Ray A., and Eliot Sherman. "Food Security and The Church of Jesus Christ of Latter-day Saints." Harvard Business School Case 508-002, September 2007. (Revised June 2008.)
  • 05 Dec 2022
  • News

Bringing Caste into the DEI Conversation

  • 03 Jun 2021
  • News

What It Takes to Run a Great Hybrid Meeting

  • 08 Jan 2021
  • News

Creating a Post-COVID Business Plan

  • Web

Supplemental Financial Information | Annual Report 2024

flow from operating activities, HBS concluded fiscal 2024 with an unrestricted current use reserves balance of $260 million, an increase of $13 million (or 5 percent) from the prior year. This level is substantially above the required... View Details
  • Web

Strategy in Emerging Economies - Institute For Strategy And Competitiveness

in Emerging Economies Strategy is important for companies operating in developing and emerging economies. These businesses face distinct challenges and need to adopt a new approach if they want to be successful and stay relevant in... View Details
  • 01 Jun 2006
  • News

HBS Annual Report Details Strong Financial Growth

HBS closed the books on fiscal 2005 with more revenue and lower expenses than expected. Total revenues reached a new high of $331 million, $9 million more than forecast, and operating expenses totaled $307 million, $5 million less than... View Details
Keywords: Colleges, Universities, and Professional Schools; Educational Services
  • 01 Jun 2005
  • News

Ideas: Books

are examined not only as economic entities but as businesses affecting almost all areas of our experience. The book explores the history and various aspects of the multinational, concluding with the principal developments of the 20th century and a look at the future.... View Details
Keywords: Alfred D. Chandler Jr.; Chandler
  • 11 Dec 2017
  • News

Growing from Within

Photo courtesy of Paulo Pena Photo courtesy of Paulo Pena The great majority of McDonald’s U.S. restaurants are run by external owner/operators. Paulo Pena (MBA 2004) is responsible for the rest. As vice president and managing director of... View Details
Keywords: Dan Morrell; Food Services and Drinking Places; Hospitality
  • 18 Mar 2013
  • News

Sheryl Sandberg: The HBR Interview

Keywords: social media; Management; Management; Management; Management; Management
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