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  • 22 Apr 2019
  • Research & Ideas

Why Salespeople Struggle at Leading

not about how well you answered questions in an interview. You need to put in place processes that give you more data about the person’s behavioral fit.” And once on staff, workers benefit from constructive... View Details
Keywords: by Dina Gerdeman
  • 03 Nov 2015
  • First Look

November 3, 2015

integral component of management control systems and play a significant role in achieving desirable performance outcomes. We focus on a key environmental performance objective—reduction of carbon... View Details
Keywords: Sean Silverthorne
  • April 2013 (Revised November 2013)
  • Case

Growing Financial Services in India: Aditya Birla Financial Services Group

By: Paul M. Healy and Rachna Tahilyani
Aditya Birla Financial Services Group is a large, broad-based, Indian financial services institution offering products ranging from life insurance and mutual funds to private equity. The company has witnessed a turnaround in recent years and regained lost market share.... View Details
Keywords: Regulatory Environment; Finance; Asset Management; Business Growth and Maturation; Transformation; Leadership Development; Leadership Style; Business Processes; Organizational Structure; Organizational Change and Adaptation; Competitive Strategy; Diversification; Segmentation; Financial Services Industry; Insurance Industry; India
Related
  • 04 Jan 2022
  • What Do You Think?

Firing McDonald’s Easterbrook: What Could the Board Have Done Differently?

cause or not. Each situation is different. It may depend on the nature of the CEO’s shortcomings and the terms of their contract. Was the problem merely poor company performance (rarely regarded as “cause”), poor judgment (a borderline... View Details
Keywords: by James Heskett
  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

practical advice about operating a startup from the founders themselves. The Harvard Innovation Lab and the Rock Center of Entrepreneurship are two other massive resources one should not miss! Overall, I... View Details
  • Teaching Interest

Overview

By: Ethan S. Bernstein
Professor Bernstein currently teaches a second-year MBA course in Managing Human Capital (MHC). He is also the faculty chair for the Harvard Business School Online Developing Yourself as a Leader course and teaches in a variety of executive education... View Details
Keywords: Leadership; Leadership Development; Leadership Style; Innovation Leadership; Management Practices and Processes; Management Succession; Management Style; Management Systems; Management Teams; Managerial Roles; Organizations; Organizational Culture; Organizational Design; Organizational Structure; Mission and Purpose; Organizational Change and Adaptation; Performance; Information Technology; Strategy; Human Resources; Compensation and Benefits; Employees; Recruitment; Resignation and Termination; Retention; Selection and Staffing
  • Web

Leading in the Classroom - Christensen Center for Teaching & Learning

that cut across the entire class session, including the management of time, student participation and engagement, and the use of boards. This section of the Case Method in... View Details
  • February 2008 (Revised December 2011)
  • Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman
In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details
Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry
Related
  • 06 Jul 2016
  • What Do You Think?

How Do We Pay for the Costs of Globalization?

government policies, short-term corporate management thinking, the World Trade Organization (Paul saying, “Personally, I’m a long-time supporter of globalization, but the WTO decision-making process needs to... View Details
Keywords: by James L. Heskett; Manufacturing
  • 14 Jan 2008
  • Research & Ideas

Mapping Polluters, Encouraging Protectors

and interpreting data about industrial environment performance because it brings together information about companies' environmental management, provided voluntarily by managers in real time, with companies'... View Details
Keywords: by Martha Lagace; Manufacturing; Chemical
  • 24 Jul 2007
  • First Look

First Look: July 24, 2007

business models-a private practice and an academic faculty practice—within the confines of the orthopaedics department of a single medical center. Students assume the role of Neela Wilson, Executive Director... View Details
Keywords: Martha Lagace
  • June 2017 (Revised September 2021)
  • Case

Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in... View Details
Keywords: Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America
Related
  • 17 Oct 2011
  • Research & Ideas

How ‘Hybrid’ Nonprofits Can Stay on Mission

helping loan applicants while still making a profit, Los Andes was more concentrated on the means to an end—the process of training and managing... View Details
Keywords: by Carmen Nobel
  • Web

C. Roland Christensen - Christensen Center for Teaching & Learning

energetic and rigorous discussion. The process involved much more than subject matter. It was an education in analysis and good judgment. Outside of class, he was dedicated to... View Details
  • 28 Oct 2009
  • Lessons from the Classroom

HBS Begins Teaching Consumer Finance

look at what functions they perform. In the classroom, we study four functions: payments, movements of money from today to tomorrow (savings and investing), movements of money from tomorrow back to today (borrowing), View Details
Keywords: by Roger Thompson; Financial Services; Education
  • Web

Online Leadership Principles Course | HBS Online

Feedback Show Hide Details Concepts Your Network Managing Up and Down Managing Your Direct Reports (Coaching) Adversity and Stress Rising to... View Details
  • Web

Nonprofit Board Service - Alumni

in the process of sourcing and succeeding in this meaningful work. Starting or Increasing Your Board Role Introduction to the Role of a Nonprofit Board Member Board Source: Leading resource to inspiring... View Details
  • 27 May 2015
  • Research & Ideas

Build 'Scaffolds' to Improve Performance of Temporary Teams

"Four minutes," a triumphant Amy C. Edmondson exclaims as she arrives at her Harvard Business School office, clutching a bike helmet and explaining that her commute is 10 minutes faster by bicycle than by car. Edmondson, the... View Details
Keywords: by Roberta Holland; Health
  • 04 Jun 2018
  • Blog Post

Reapplying to HBS

getting "work experience" in between. Why not just front load the formal education and then jump into the work force, armed and ready for the challenges ahead? At least, that was my thought View Details
  • 01 Jun 2024
  • News

Redefining How Businesses Operate

and have longer discussions around questions related to ethics and governance,” Hu says. The course, now called Three Technologies that Will Change the World in the Next Decade, is taught by Shikhar Ghosh,... View Details
Keywords: Jennifer Gillespie