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Show Results For
- All HBS Web
(1,722)
- People (12)
- News (720)
- Research (487)
- Events (3)
- Multimedia (32)
- Faculty Publications (281)
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- 02 Jun 2003
- Research & Ideas
Stuck in Gear: Why Managers Don’t Act
future. He also offers suggestions for avoiding the worst mistakes and gives advice for reviving your own company. For most companies, a big jolt in the industry landscape is a pretty rare event, Sull says. The travel industry, for... View Details
Keywords: by Martha Lagace
- 02 Sep 2014
- First Look
First Look: September 2
across geographies is a fool's errand. Best practices simply don't travel well across borders. That's because conditions not just of economic development but of institutional maturity, educational norms, language, and culture vary... View Details
Keywords: Sean Silverthorne
- 26 Apr 2011
- Op-Ed
HBS Faculty Comment on Environmental Issues for Earth Day
Earth Day focuses the world's attention on the both the dangers and opportunities facing the planet. But sustainability and the intersection between business and the environment are issues that need to be addressed all the time, as cities grow, resources diminish, and... View Details
- 12 Sep 2006
- First Look
First Look: September 12, 2006
Roger Provost (HBS MBA 1980), chief marketing officer for Canadian-based Vincor, as he develops Inniskillin's initial marketing strategy within Canada. Goes on to detail Inniskillin's challenges as it enters other markets, initially through the View Details
Keywords: Sean Silverthorne
- 27 Feb 2013
- Research & Ideas
Sidetracked: Why Can’t We Stick to the Plan?
Sidetracked: Why Our Decisions Get Derailed, and How We Can Stick to the Plan By Francesca Gino On a sunny day a few years ago, my husband, Greg, and I were wandering the streets of the Gold Souk in the old part of Dubai. Both my sister, who was living in Dubai with... View Details
- 20 Oct 2014
- Research & Ideas
Users Love Ello, But What’s the Business Model?
Let's say you build an invitation-only social network for high net-worth individuals. American Express could probably do it for their platinum card members. If I'm a platinum card member, the kind of hotels and travel experiences I look... View Details
- 24 Apr 2013
- Research & Ideas
Who Sets Your Benchmarks?
professional status would allow me to have a better life than they had. They grew up during the Depression, and both began working at young ages to help support their families. They both continued to work long hours throughout their adult lives. My father View Details
- 09 Nov 2009
- Research & Ideas
Come Fly with Me: A History of Airline Leadership
opportunities and parameters of success. The U.S. airline industry went through a seismic shift after the terrorist attacks of September 11. This external jolt to the industry further reinforced the need to reevaluate the manner in which the industry is run. “While air... View Details
- 26 Jan 2016
- First Look
January 26, 2016
travelers who sought a more authentic and local experience than a typical upscale hotel might provide. onefinestay's brand had been "hacked" together quickly during the company's early years. After five years of rapid growth,... View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Busting Six Myths About Customer Loyalty Programs
thrive. Many companies in travel and service businesses reward frequent users by bestowing a status that allows them the privilege of high-value services. Take, for example, British Airways, which allows Executive Club members the... View Details
- 02 Jan 2001
- Research & Ideas
Gurus in the Garage
not have to travel far to make deals, change jobs, or find professional partners. John Doerr of Kleiner Perkins is fond of saying that the Valley is a place where you can change your job without changing your parking spot. Shared values... View Details
Keywords: by Dorothy Leonard & Walter Swap
- 05 Feb 2001
- Research & Ideas
The Ten Deadly Mistakes of Wanna-Dots
issues. Williams-sonoma Williams-Sonoma is a great example precisely because it had such a hard road to travel from initial denial to its first round of successes. The CEO was converted from skeptic to sponsor through two pilot ventures... View Details
Keywords: by Rosabeth Moss Kanter
- 18 Sep 2013
- Research & Ideas
Unspoken Cues: Encouraging Morals Without Mandates
significant decision making on the part of those involved, with little direct guidance from higher authorities. Silence becomes vocal when embedded in a context rich with many indirect signs on how to behave. For instance, an organization that calls for border guards... View Details
- May 20, 2016
- Comment
World Health Organization Lacks Leadership to Combat Pandemics
By: John A. Quelch
When it comes to emergency preparedness for pandemics, the World Health Organization is falling short. It has not provided prompt and clear leadership to the world in combating either the Ebola or Zika viruses. Its leadership has been low energy, its representatives... View Details
Keywords: Global Health; World Health Organization; World Bank; Pandemics; Emergency Preparedness; Experience and Expertise; Decisions; Forecasting and Prediction; Communication Strategy; Nonverbal Communication; Framework; Governance; Government and Politics; Health; Management; Practice; Problems and Challenges; Projects; Risk and Uncertainty; Human Needs; Civil Society or Community; Social Issues; Welfare or Wellbeing; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Travel Industry; Africa; Asia; Europe; Latin America; North and Central America; South America; West Indies
Quelch, John A. "World Health Organization Lacks Leadership to Combat Pandemics." Harvard Business School Working Knowledge (May 20, 2016).
- 13 Oct 2011
- Lessons from the Classroom
Building a Business in the Context of a Life
leader." In fact, Kraus, faced her own crossroads in recent years after achieving great success as an entrepreneur. In 1997 she cofounded Circles, a concierge and events company that grew into a $50 million business. She sold Circles in 2007 and then led Spire, a... View Details
- 21 Apr 2008
- Research & Ideas
The New Math of Customer Relationships
Further, non-U.S. companies such as Bouygues Telecom in France and Westpac, the Australian bank I mentioned earlier, have utilized them as cornerstones of their successful operating strategies. So the ideas travel quite well, with some... View Details
Keywords: by Sean Silverthorne
- 23 Apr 2001
- Research & Ideas
The Gulf: It’s a Family Affair
professor and consultant. In these twenty-two-plus years in the field, in addition to the research and writing I have done, I have worked with families in business from over sixty countries. I have traveled to nearly every corner of the... View Details
Keywords: by Wendy Guild & Andrea Schulman
- 24 Feb 2009
- First Look
First Look: February 24, 2009
distribution services (GDSs)—such as SABRE—to reach travel agents. But GDSs held significant tactical advantages. For example, GDSs had signed long-term exclusive contracts with the corporate customers who were American's best customers.... View Details
Keywords: Martha Lagace
- 10 Nov 2015
- First Look
November 10, 2015
contemplating how to do just that—but not by tackling a new frontier of the geographic variety. Rather, the firm was further exploring the digital frontier via a new distribution channel that would allow it to better compete in the online marketing space for View Details
Keywords: Sean Silverthorne
- 24 Feb 2014
- Research & Ideas
Uncovering Racial Discrimination in the ‘Sharing Economy’
biased. But the "pricing" section of the website advises that new hosts set rates with market demand in mind. For example, Airbnb tells new hosts they "may want to charge lower than average rates to attract travelers comparing your place... View Details