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Show Results For
- All HBS Web
(5,822)
- People (36)
- News (2,019)
- Research (1,704)
- Events (15)
- Multimedia (260)
- Faculty Publications (1,039)
- November 2011
- Case
Comfort Class Transport: Does Customer Service Need an Overhaul?
By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply ＆ Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
- Web
Planning a Class Session - Christensen Center for Teaching & Learning
Teaching by the Case Method Planning a Class Session Preparing to Teach Getting Started Developing Instructor Style Shaping the Learning Environment Knowing Your Students... View Details
- 25 Aug 2016
- Video
Arantxa Tapia responds to MOC class discussion in 2015
- 25 Aug 2016
- Video
Dirk Hogervorst responds to MOC class discussion in 2016
- 25 Aug 2016
- Video
Jose Figueres responds to MOC class discussion in 2016
- 25 Aug 2016
- Video
Paul Kagame responds to MOC class discussion in 2016
- 25 Aug 2016
- Video
Seth Pinsky responds to MOC class discussion in 2016
- 24 Sep 2012
- News
With Smartphone Deals, Patents Become a New Asset Class
- 01 Sep 2009
- News
Class Day, Commencement Mark New Beginning for Newest Alumni
Class Day speaker Jamie Dimon (MBA ’82) Photos by Stuart Cahill Overcast skies, but no stormy washout: That bad news/good news scenario for last June’s Class Day ceremonies seemed to reflect View Details
- 25 Apr 2023
- News
Class of 2022 Startups Sweep Alumni New Venture Competition
Clubs News Clubs News In a first-ever result, all of the winners in the 2023 Alumni New Venture Competition (ANVC) hail from the same HBS class: View Details
Keywords: Margie Kelley
- 17 Dec 2020
- Video
HBS Financial Aid Webinar for International Admits Class of 2023
- 2002
- Chapter
The Use of Virtual Classes at Harvard Business School: A Successful Model for Corporate e-Learning
By: D. Quinn Mills and Dirk Seifert
- February 2016 (Revised August 2016)
- Case
Chilli Beans: Peace, Love, and Sunglasses
By: José B. Alvarez, Robert Mackalski and Andrew Otazo
This case illustrates how Chilli Beans became the most popular sunglasses retailer in Brazil and the issues it faced when expanding into the United States. View Details
Keywords: Sunglasses; Brazil; Sao Paulo; Chilli Beans; Watches; Fast Fashion; Supply Chain; Retail; Franchise; International Expansion; Culture; Middle Class; Fashion; Corporate Entrepreneurship; Global Strategy; Customer Focus and Relationships; Customer Value and Value Chain; Design; Economic Growth; Economic Slowdown and Stagnation; Goods and Commodities; Leadership; Marketing; Operations; Apparel and Accessories Industry; Fashion Industry; Manufacturing Industry; Brazil; China
Alvarez, José B., Robert Mackalski, and Andrew Otazo. "Chilli Beans: Peace, Love, and Sunglasses." Harvard Business School Case 516-020, February 2016. (Revised August 2016.)
- 04 Jun 2009
- News
JP Morgan Chase’s Jamie Dimon Addresses HBS Students on Class Day
- July 1990
- Article
'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940
By: R. S. Tedlow and Reed Hundt
Tedlow, R. S., and Reed Hundt. "'Giants Lose Three Straight; Nazi Armies Take Paris': Commencement Week for the Harvard Class of 1940." Harvard Magazine (July 1990).