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Show Results For
- All HBS Web
(774)
- News (304)
- Research (358)
- Events (3)
- Multimedia (16)
- Faculty Publications (208)
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
as Miller Lite’s virtual tip jar for bartenders or Yum Brands $1,000 bonuses to its Taco Bell, Pizza Hut, and KFC general managers during mandated restaurant closures and emergency medical relief fund for employees diagnosed with... View Details
Keywords: by Jill Avery and Richard Edelman
Raymond A. Kroc
Kroc capitalized on America’s “eat on the run” society. Believing in the real profits of fast food, he bought out the McDonald brothers and developed a restaurant empire. By the 1960s, he had 228 restaurants... View Details
Keywords: Restaurants & Lodging
Howard D. Johnson
Johnson accelerated the growth of his business by establishing a franchise network, the first family restaurant franchise based on ice cream distribution. By the time of his death, the firm had grown to over 1,000 View Details
Keywords: Restaurants & Lodging
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
complete existing development projects. In a few weeks, the company developed a new product to help restaurants manage increasing delivery and take-away demand sparked by the pandemic. The new product included, for example, the management... View Details
Ellsworth M. Statler
Having made a small fortune in the restaurant business, Statler opened his first hotel in 1907. Unlike most other hotels of the early 1900s, Statler’s hotels, of which there were 6 by the time of his death, had many rare traits: private... View Details
Keywords: Restaurants & Lodging
- 20 Jan 2023
- News
Free Spirits
only get so excited about another round of seltzers with lime. But as obvious as it is that non-drinkers thirst for more interesting options, bar and restaurant owners have been slow to see the opportunity. “They told us that nobody ever... View Details
John W. Marriott
Marriott built the fastest growing, most diversified and most profitable lodging company in the United States. By 1964, it had approximately $85 million in annual sales with 122 units in 14 states. Its business lines included 73 View Details
Keywords: Restaurants & Lodging
- 01 Feb 2002
- News
It's academic. (Not!)
love the atmosphere of the restaurants and little shops in the historic districts there, but on the bright side, I don't have much time as a doctoral student to sit in cafés," she laughs. Star Search Boris Groysberg can tell you... View Details
Glen W. Bell
Bell foresaw the possibilities for fast food restaurants in the early 60’s, and in so doing, built an 800+ chain business. He is principally responsible for making Mexican fast food (especially tacos) accessible and affordable for all... View Details
Keywords: Restaurants & Lodging
R. David Thomas
A high school dropout, Thomas began his career running four Kentucky Fried Chicken restaurants. In 1969, he opened his first Wendy's Restaurant in Columbus, Ohio. Thomas focused Wendy's successful marketing and advertising on simple, good... View Details
Keywords: Restaurants & Lodging
Harland Sanders
After running a successful café in Corbier, Kentucky, for 27 years, at the age of 66, Sanders started what would become the franchise business, Kentucky Fried Chicken. Capitalizing on the popularity of the simple fried chicken that had been a staple of his café,... View Details
Keywords: Restaurants & Lodging
Michael Ilitch
Ilitch built a small take-out pizza shop in Detroit into a 4,700 chain enterprise. At a time when take-out food was still a novelty, Ilitch catered to an increasingly mobile and convenience-oriented population. His strategy was based on low prices, quirky advertising,... View Details
Keywords: Restaurants & Lodging
C. Kemmons Wilson
After a family vacation exposed the need for a lodging alternative to tourist courts, Wilson decided that he would build a string of slightly upscale motels to fill that void. Opening his first Holiday Inn in 1951, Wilson expanded his chain through an extensive... View Details
Keywords: Restaurants & Lodging
- 01 Oct 2002
- News
What's Cookin'
from the Class of 1977 interviewed for this article, Fox came to the restaurant industry by an indirect path, but now finds himself completely immersed in its unique complexities and rewards. The National View Details
Keywords: Hanna, Julia
J. Willard Marriott, Jr.
Marriott, Jr. is responsible for the rapid growth and diversification of Marriott International. Today, with more than 1,600 owned or franchised hotel properties worldwide, Marriott International is the second-largest lodging company in the world. Its hotel branches... View Details
Keywords: Restaurants & Lodging
Howard Schultz
Not only did Schultz foresee that a large-scale coffee shop chain was a lucrative business, but he maintained Starbucks lead through a combination of customer and employee satisfaction plans. Schultz’s plan to offer part-time employees stock options and health benefits... View Details
Keywords: Restaurants & Lodging
Donald N. Pritzker
Pritzker assumed management of just one hotel in 1959, but throughout the next 13 years he acquired dozens more throughout the U.S., Canada, and the Caribbean, totaling 26 hotels by the time of his death. Under Pritzker's leadership, Hyatt Hotels grew into the upscale,... View Details
Keywords: Restaurants & Lodging
- 25 Aug 2022
- News
Vision: To Go-Go
For all their variety, restaurants have two things in common: a kitchen where food is prepared and a dining area where customers consume it. But what if you could use technology to ditch the dining area and just keep the kitchen, trimming... View Details
- 10 Jan 2017
- News
A Side of Data with Your Dinner
company that helps restaurants collect and analysis data to better understand their businesses, and, this month, a new book, The Underground Culinary Tour: How the New Metrics of Today’s Top Restaurants Are... View Details
- 01 Jun 2015
- News
Five-Star Research
data from Seattle restaurants, Luca found that a one-star increase in a Yelp rating increased an independent restaurant’s revenue by 5 to 9 percent. (Chain restaurants didn’t see the same effect.) Yelp uses the arithmetic mean of reviewer... View Details