professional services - Publications - Faculty & Research

04 Dec 2000
What Do You Think?

Have We Overdone Deregulation and Privatization?

consumers were that deregulation: (1) unleashes the power of a self-correcting free market (Jeff Struck), giving customers services at prices they are willing to pay and quality levels that they are willing to pay for (at least in the... View Details

Keywords: by James Heskett

09 Jul 2024
Research & Ideas

Are Management Consulting Firms Failing to Manage Themselves?

Organizational Behavior Unit at Harvard Business School. He is the faculty chair of the Leading Professional Services Executive Program at HBS. Previously, he was a Senior Partner at McKinsey & Company... View Details

Keywords: by David Fubini; Consulting

19 Nov 2012
Research & Ideas

LEED-ing by Example

multi-sided platform that facilitates interactions among real-estate developers and suppliers of green-building inputs (e.g., professional services or building materials)," the paper explains. (Toffel was... View Details

Keywords: by Carmen Nobel; Construction; Real Estate; Energy; Utilities

26 Aug 2024
Research & Ideas

Can AI Match Human Ingenuity in Creative Problem-Solving?

offering insights from a variety of industries and professional backgrounds. One, for example, proposed a dynamic pricing algorithm for supermarkets to cut down on food waste, while another suggested a mobile app that could store receipts... View Details

Keywords: by Michael Blanding; Information Technology; Information; Technology

08 Apr 2016
Research & Ideas

How to Hire a Millennial

General Electric isn’t moving to Boston’s waterfront for the views, however breathtaking they may be. In the increasingly fierce battle for millennial talent, GE’s decision to uproot its long-time headquarters from suburban Connecticut is nothing less than a... View Details

Keywords: by Joseph Fuller

15 May 2006
Lessons from the Classroom

Women Find New Path to Work

salary and more concerned about their work contract: "What are you expecting from me?" We had a wonderful session on working in the professional services arena. Because so many of our graduates are... View Details

Keywords: by Mallory Stark

21 Aug 2000
Research & Ideas

Faculty Research Looks to Latin America

markets." The War For Talent Professor Ashish Nanda teaches Professional Services as well as Leadership, Values and Decision Making. His research focuses on managing View Details

Keywords: by Martha Lagace

04 Aug 2008
Research & Ideas

How Female Stars Succeed in New Jobs

decline in performance. Follow-up analyses also suggested some intriguing reasons for this, as outlined in my Harvard Business Review article, "How Star Women Build Portable Skills." Q: What are the different obstacles that male and female View Details

Keywords: by Martha Lagace; Financial Services

07 May 2013
First Look

First Look: May 7

and the concentration of the certification industry. We also analyze the possibility that certifiers opt for a quick turnaround time at the expense of a lower accuracy. Finally, we investigate the opportunity of regulating transparency. Working Papers How Do... View Details

Keywords: Carmen Nobel

08 Apr 2009
Research & Ideas

Clayton Christensen on Disrupting Health Care

for the number and cost of the services they provide rather than by the value of those services in helping patients. In short, medical professionals make money when their... View Details

Keywords: by Deborah Blagg; Health

17 Feb 2003
Research & Ideas

Tales of the Newly-minted MBA

failing," he said. "Begin with the end in mind, and remember that faith is power—you have to believe in something, whether it's fruit flies or God." Beverly Anderson (HBS MBA '97) had ten years of experience in financial View Details

Keywords: by Julia Hanna

26 Mar 2019
First Look

New Research and Ideas, March 26, 2019

gamification techniques to engage and motivate employees to learn. This study empirically examines the performance consequences of gamified training by conducting a field experiment in a professional View Details

Keywords: Dina Gerdeman

31 Jul 2012
First Look

First Look: July 31

peers. Qualitative data offer insights into the social identification processes underlying demographic similarity effects on turnover and promotion in professional service organizations. Working... View Details

Keywords: Carmen Nobel

30 Dec 2013
Research & Ideas

Most Popular Articles of 2013

Cuddy, operating a relatively large device inspires more assertive behavior than working on a small one. Hiding From Managers Can Increase Your Productivity Ethan S. Bernstein explains why decreasing workplace transparency can increase productivity. Creating a Positive... View Details

Keywords: by Staff

29 May 2001
Research & Ideas

Race Does Matter in Mentoring

In a three-year research project, I studied the career trajectories of minority and white professionals at three major U.S. corporations. The story of one of the participants—Stephen Williams—sheds light on many of the differences in... View Details

Keywords: by David A. Thomas

26 Jul 2011
First Look

First Look: July 26

threat responses and their implications for research on identity dynamics within organizations. Working PapersThe Impact of Supplier Reliability Tracking on Customer Demand: Model and Estimation Methodology Authors:Nathan Craig, Nicole DeHoratius, and Ananth Raman... View Details

Keywords: Sean Silverthorne

24 Mar 2009
First Look

First Look: March 24, 2009

School Case 409-065 Shanghai Diligence Law Firm, started in January 2006, is a rapidly growing law firm in China's burgeoning legal services market. In addition to the usual challenges facing all View Details

Keywords: Martha Lagace

23 Nov 1999
Research & Ideas

The Future of the Venture Capital Cycle

venture process. The presence of such expertise on the part of lawyers, accountants, and real estate brokers, among others, has substantially lowered the transaction costs associated with forming and financing new firms. The increasing number of View Details

Keywords: by Paul A. Gompers & Josh Lerner; Financial Services

03 Mar 2003
What Do You Think?

Are Conditions Right for the Next Accounting Scandal?

increased use of more narrowly focused professional accounting "boutiques," suggests that "what the industry really needs is more objectivity and innovation—not a larger tribe of 800-pound gorillas." In retrospect,... View Details

Keywords: by James Heskett; Financial Services; Financial Services

02 Nov 2009
Research & Ideas

Shareholders Need a Say on Pay

further down the ladder—a discussion that could easily stretch beyond business to the lavishly compensated worlds of professional sports and entertainment. There's also the concern over executive pay at firms that received government... View Details

Keywords: by Julia Hanna; Financial Services

Publications