Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
  • Research
    • Research
    • Publications
    • Global Research Centers
    • Case Development
    • Initiatives & Projects
    • Research Services
    • Seminars & Conferences
    →
  • Publications→

Publications

Publications

Filter Results: (1,806) Arrow Down
Filter Results: (1,806) Arrow Down Arrow Up

Show Results For

  • All HBS Web  (1,806)
    • News  (373)
    • Research  (924)
    • Events  (37)
    • Multimedia  (11)
  • Faculty Publications  (601)

Show Results For

  • All HBS Web  (1,806)
    • News  (373)
    • Research  (924)
    • Events  (37)
    • Multimedia  (11)
  • Faculty Publications  (601)
← Page 22 of 1,806 Results →
  • 2018
  • Article

Service Operations: What Have We Learned?

By: Liana Victorino, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi and Jie J. Zhang
The purpose of this article is to identify research themes in service operations that have great potential for exciting and innovative conceptual and empirical work. To frame these research themes, the article provides a systematic literature review of operations... View Details
Keywords: Service Operations; Knowledge; Research
Citation
Purchase
Related
Victorino, Liana, Joy M. Field, Ryan W. Buell, Michael J. Dixon, Susan M. Goldstein, Larry J. Menor, Madeleine E. Pullman, Aleda V. Roth, Enrico Secchi, and Jie J. Zhang. "Service Operations: What Have We Learned?" Journal of Service Management 29, no. 1 (2018): 39–54.

    Rajiv Lal

    Rajiv Lal, is the Stanley Roth, Sr. Professor of Retailing at Harvard Business School. He is currently teaching an elective MBA course on the Business of Smart Connected Products/IOT. He has been responsible for the retailing curriculum and has served as the course... View Details

    • Research Summary

    Motivation and Incentive Design

    Professor Ashraf's research in motivation and incentives focuses on how to design incentives in sectors where it is important that individuals are motivated by service, such as healthcare or environmental conservation. An important lever is the... View Details

    • 30 Oct 2020
    • HBS Seminar

    Vincent Larivière, University of Montréal

      Trevor Fetter

      Trevor Fetter is a Senior Lecturer and the Henry B. Arthur Fellow at Harvard Business School, where he has been on the faculty since 2019. He teaches two MBA required courses: Financial Reporting and Control and Leadership and Corporate Accountability. He has also... View Details

        Myra M. Hart

        Myra Hart's research focus is high potential entrepreneurship.  She has taught MBA and executive programs, co-chaired the entrepreneurship unit, and led several HBS initiatives. As a founding memberView Details

        Keywords: consumer products; e-commerce industry; education industry; real estate; retailing
        • 01 Nov 2016
        • First Look

        First Look - November 1, 2016

        future innovation after 1995. This pattern is consistent with the idea that when there is more past upstream innovation for a particular technology class to build on, then that technology class innovates more. Publisher's link:... View Details
        Keywords: Sean Silverthorne
        • 26 May 2011
        • News

        Good companies need more than words

        • 22 Jul 2022
        • News

        Harvard study: Knowledge workers can’t stop reading and replying to emails while they drive

        • 15 Sep 2016
        • News

        US political system risks economic competitiveness, study finds

        • February 2013
        • Article

        Daily Horizons: Evidence of Narrow Bracketing in Judgments from 9,000 MBA Admission Interviews

        By: U. Simonsohn and F. Gino
        Many professionals, from auditors and lawyers, to clinical psychologists and journal editors, divide a continuous flow of judgments into subsets. College admissions interviewers, for instance, evaluate but a handful of applicants a day. We conjectured that in such... View Details
        Keywords: Judgments; Forecasting and Prediction; Research
        Citation
        Find at Harvard
        Related
        Simonsohn, U., and F. Gino. "Daily Horizons: Evidence of Narrow Bracketing in Judgments from 9,000 MBA Admission Interviews." Psychological Science 24, no. 2 (February 2013): 219–224.
        • 14 Jun 2015
        • News

        ‘Move: Putting America’s Infrastructure Back in the Lead,’ by Rosabeth Moss Kanter

        • Web

        The “Hawthorne Effect” – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

        See Richard Gillespie, Manufacturing Knowledge: A History of the Hawthorne Experiments . Cambridge: Cambridge University Press, 1991, and Jeffrey A. Sonnenfeld, "Shedding Light on the Hawthorne Studies," Journal of Occupational Behavior ,... View Details
        • 20 Feb 2017
        • News

        MBAs in space: rocket science absorbs business school thinking

        • 05 Feb 2024
        • Research & Ideas

        The Middle Manager of the Future: More Coaching, Less Commanding

        American Journal of Sociology. While artificial intelligence promises to transform the workplace and disrupt the organizational chart, Zhang’s research suggests that middle managers will still play a key role even in innovation-heavy... View Details
        Keywords: by Ben Rand
        • 21 Apr 2013
        • News

        Brazil: The creaking champions

        • 12 Nov 2008
        • First Look

        First Look: November 12, 2008

        with strategy-proofness and stability, and direct attention to some open questions. Does Individual Performance Affect Entrepreneurial Mobility? Empirical Evidence from the Financial Analysis Market Authors: Boris Groysberg, Ashish Nanda, and M. Julia Prats Periodical:... View Details
        Keywords: Martha Lagace
        • June 2025
        • Case

        Khabar Lahariya

        By: Ranjay Gulati and Kanika Jain
        Founded and run entirely by women, Khabar Lahariya was a leading digital media portal, known for its uniquely feminist perspective and rural focus. It started in 2002 as a non-profit print publication, and by 2023, had evolved into a multimedia news site that was part... View Details
        Keywords: South Asia; India; Purpose; Strategy; Business Model; Leadership; Digital; Business Ventures; Change; Decision Making; Growth and Development; Management; Media; Social Enterprise; Journalism and News Industry; Journalism and News Industry; Journalism and News Industry; Asia
        Citation
        Educators
        Related
        Gulati, Ranjay, and Kanika Jain. "Khabar Lahariya." Harvard Business School Case 425-109, June 2025.

          Stephen A. Greyser

          Stephen A. Greyser is Richard P. Chapman Professor (Marketing/Communications) Emeritus, of the Harvard Business School, specializes in brand marketing, advertising, corporate communications, the business of sports, and nonprofit management.  A... View Details

          Keywords: sports
          • 2011
          • Book

          Managing Knowledge Assets, Creativity and Innovation

          By: Dorothy A. Leonard
          This book pulls together for the first time works on knowledge and innovation, including the implementation of new processes and products, written by Dorothy A. Leonard over more than two decades. It consists of articles from journals in diverse fields (e.g. the... View Details
          Keywords: Knowledge Management; Innovation and Invention
          Citation
          Purchase
          Related
          Leonard, Dorothy A. Managing Knowledge Assets, Creativity and Innovation. World Scientific Publishing, 2011.
          • ←
          • 22
          • 23
          • …
          • 90
          • 91
          • →
          ǁ
          Campus Map
          Harvard Business School
          Soldiers Field
          Boston, MA 02163
          →Map & Directions
          →More Contact Information
          • Make a Gift
          • Site Map
          • Jobs
          • Harvard University
          • Trademarks
          • Policies
          • Accessibility
          • Digital Accessibility
          Copyright © President & Fellows of Harvard College.