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- Faculty Publications (354)
- 26 Jun 2018
- First Look
New Research and Ideas, June 26, 2018
facial-expression tracking is used to study viewers’ real-time emotional responses when watching comedy movie trailers online. These data are used to predict both viewers’ intentions to watch the movie and the movie’s box office success.... View Details
Keywords: Dina Gerdeman
- January 2008 (Revised January 2008)
- Case
Two Brattle Center: A Mental-Health Clinic in Search of a Viable Operating Model
By: Robert G. Eccles
Two Brattle Center (TBC) is a struggling for-profit private mental health clinic based in Harvard Square. Its founder, Dr. Joan Wheelis, is a nationally recognized practicing psychiatrist who has developed outpatient treatment programs based on Dialectical Behavior... View Details
- 06 Jul 2016
- Research & Ideas
The Truth About Authentic Leaders
doing things they will come to regret. The key is to have the self-awareness to recognize these times and listen to close colleagues who point them out. The essence of authentic leadership is emotional intelligence, or EQ, as articulated... View Details
Keywords: by Bill George
- Profile
Fatima Albassam
problems refugees faced. I thought it was poverty, health, the need for shelter, but the director came back with one word: idleness.” The camp itself offered 200 jobs, for which more than 7,000 people applied.“It’s not just about income,” says Fatima. “It takes a... View Details
- Web
A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections
the needs, sentiments, and emotions of its members, and the members to it, Roethlisberger and his colleagues believed that organizational life presented a context—for both management and worker—to cultivate a meaningful existence. The... View Details
- 22 May 2024
- HBS Case
Banned or Not, TikTok Is a Force Companies Can’t Afford to Ignore
understands users’ emotions TikTok presents videos it thinks a user might engage with, rather than waiting for the user to choose posts they prefer or follow those of influencers or friends. Its single-page vertical videos allow the app... View Details
- 01 Jun 2023
- HBS Case
A Nike Executive Hid His Criminal Past to Turn His Life Around. What If He Didn't Have To?
choices and provide them with a sense of dignity and a chance to access better jobs.” Miller agrees, saying people with criminal records bring valuable skills to the corporate table. For one thing, Miller was able to keep his emotions in... View Details
- 10 Jan 2023
- Research & Ideas
How to Live Happier in 2023: Diversify Your Social Circle
emotions as well. “The benefits of social portfolio diversity may relate to increases in emotional diversity,” says Collins. “In other words, interacting with a variety of relationship partners involves... View Details
Keywords: by Michael Blanding
- 13 Jul 2021
- Research & Ideas
Outrage Spreads Faster on Twitter: Evidence from 44 News Outlets
in-group." Past research shows negativity spread fastest in contexts that involved two or more rival or competing groups, where negative emotions were more likely to prevail. The polarized nature of American political discourse,... View Details
- 12 May 2021
- Book
The Hard Truth About Being a CEO
critically important only up to a point [to employees], but the real motivation comes from an emotional connection that you feel—either that you are more highly valued than someone else because of the natural competitiveness of human... View Details
Keywords: by Michael Blanding
- March 2021 (Revised August 2024)
- Case
Hotwire.com: Navigating Through Turbulence
By: Jeffrey F. Rayport, Manny de Zarraga and Eric Levine
On September 10, 2001, after speaking at an industry conference at New York’s World Trade Center, Hotwire co-founder Spencer Rascoff boarded a flight from Newark to San Francisco. After returning home, Rascoff awoke the next morning to a phone call informing him that... View Details
Keywords: September 11; Corporate Entrepreneurship; Business Growth and Maturation; Disruption; Decisions; Job Cuts and Outsourcing; Growth Management; Digital Platforms; Problems and Challenges; Risk and Uncertainty; Expansion; Internet and the Web; Leading Change; Leadership Style; Air Transportation Industry; Tourism Industry; San Francisco
Change Through Persuasion
Faced with the need for a massive change, most managers respond predictably. They revamp the... View Details
- Research Summary
Growing as a Purposeful Leader
Leaders today have to lead in the context of extraordinary changes and challenges. The demands of today's stakeholders have risen significantly, and what is expected of senior leaders is quickly evolving in terms of their mission (more than profit),... View Details
- 01 Dec 2023
- News
Endless Possibilities
Faye Iosotaluno (MBA 2008) met her husband through friends when she was only 19 years old. It was 1999, and the mobile-first app Tinder—which launched in 2012 and where Iosotaluno is currently COO—was not even a distant glimmer on the dating horizon. While the app... View Details
Keywords: Julia Hanna
- 02 Mar 2007
- What Do You Think?
What Is the Government’s Role in US Health Care?
consumers (Hakan Hillerstrom). In addition to these issues, Elizabeth Benbrooks reminds us that (healthcare) "comes freighted with a host of fundamental moral, ethical, and emotional issues that simply don't exist for other industries."... View Details
- 07 Dec 2021
- Op-Ed
Want to Build Better Leaders? Focus on Mindset, Skills, Knowledge
enterprise-level leadership. The goal is to build technical competencies in both directions. While the T-shaped manager framework has many advantages, it has a critical flaw: It overlooks the importance of emotional intelligence. Enter... View Details
Keywords: by Hise Gibson and Shawnette Rochelle
- 19 Dec 2022
- Research & Ideas
The 10 Most Popular Articles of 2022
Will They Ever Return to Normal? Research by Alberto Cavallo probes the complex interplay of product shortages, prices, and inflation. Feeling Seen: What to Say When Your Employees Are Not OK Managers who let down their guard and acknowledge their employees' View Details
Keywords: by Danielle Kost
- Web
Tools & Training - Alumni
they’ve learned in Harvard ManageMentor, or engage in entirely new subjects such as Authenticity, Big Data and Analytics, Design Thinking and Emotional Intelligence. The content in HMM Spark is curated and continuously updated by HBP’s... View Details
- Portrait Project
Anika Ayyar
those moments. At 13, I moved across the country to attend boarding school and struggled to find my voice. Everything changed one evening when I called my grandparents; as I began to tell them stories about my new life, the words, excitement, and View Details
- Web
Technology & Innovation - Faculty & Research
related hypotheses across six experiments: (1) Given people's lay theories about the capacities for cognition and emotion for robots and humans, workers will express more discomfort with botsourcing when they consider losing jobs that... View Details