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Show Results For
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All HBS Web
(1,725)
- News (337)
- Research (1,065)
- Events (10)
- Multimedia (11)
- Faculty Publications (281)
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- 23 Oct 2000
- Research & Ideas
The Strategy-Focused Organization
In The Strategy-Focused Organization, HBS professor Robert Kaplan and David Norton, president of the Balanced Scorecard Collaborative, share the results of ten years of research into companies that have implemented the Balanced Scorecard....
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by Robert S. Kaplan & David P. Norton
- 23 Feb 2016
- First Look
February 23, 2016
transactions in the market for ideas. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=45527 Equal Opportunity? Gender Gaps in CEO Appointments and Executive Pay By: Keloharju, Matti, Samuli Knüpfer, and Joacim Tåg Abstract— This paper uses...
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Sean Silverthorne
- 16 Apr 2001
- Research & Ideas
Breaking the Code of Change
employee surveys and productivity data clearly showed that Champion had achieved the cultural transformation embodied in the Champion Way. Nevertheless, new CEO Richard Olson was faced with an uncomfortable reality. Though the company had...
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by Michael Beer & Nitin Nohria
- 03 Mar 2009
- First Look
First Look: March 3, 2009
patents without listing a single applicant citation. In terms of technology, we found higher examiner shares among patents in electronics, communications, and computer-related fields. Taken together, our findings suggest that firm-level...
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Martha Lagace
- 09 Feb 2010
- First Look
First Look: Feb. 9
characteristic of emerging markets is the lack of institutions (credit-card systems, intellectual-property adjudication, data research firms) that facilitate efficient business operations. While such "institutional voids"...
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Martha Lagace
- 22 Oct 2019
- Research & Ideas
Use Artificial Intelligence to Set Sales Targets That Motivate
of that company’s overall goal. “They put in a proxy that they wanted to not only acquire customers, but retain them as well.” Identify and collect as much relevant data as possible. Once executives set an overall goal, they can feed...
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by Michael Blanding
- 09 Jul 2020
- Research & Ideas
It’s Time to Reset Decision-Making in Your Organization
experimentation. Uncertainty in this sense refers not to scientific questions about the coronavirus, but to what effect the virus will have on the future. What new realities will it generate? What will recovery look like? How long will it take? What will a post-COVID...
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by Boris Groysberg and Sarah Abbott
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
shareholder returns of 150 percent while the S&P 500 has delivered 14 percent. They've also grown their sales 134 percent while the S&P 500 has grown just 53 percent. Clearly, these firms have found something that allows them to be resilient in both good times...
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- 08 Jul 2019
- Research & Ideas
Are Paywalls Saving Newspapers?
Media outlets large and small have adopted digital paywalls to augment dramatic declines in print revenues, but given their negative effect on website traffic (and, in turn, online advertising), are paywalls an effective sales strategy? A new study that incorporates...
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- 11 Aug 2009
- First Look
First Look: August 11, 2009
insiders strategically sell shares prior to the disclosure of goodwill impairment losses. We provide evidence that insiders of goodwill impairment firms engage in abnormal selling of their shares quarters...
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Martha Lagace
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
Will Machine Learning Make You a Better Manager? Companies Love Big Data But Lack the Strategy To Use It Effectively Is There Still a Role for Judgment in Decision-Making? What do you think? Is machine learning better than human learning...
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- 21 Jul 2022
- Research & Ideas
Did Pandemic Stimulus Funds Spur the Rise of 'Meme Stocks'?
boom. Retail investors—who buy shares directly through websites like Robinhood rather than investment firms or employer-sponsored plans—snapped up stocks that appeared to have poorer prospects under traditional metrics. Remember the...
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- 27 May 2009
- First Look
First Look: May 27, 2009
Abstract This paper constructs an index of financial sophistication that, in comprehensive data on Swedish households, best explains a set of three investment mistakes: underdiversification, risky share...
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Martha Lagace
- 2011
- Working Paper
Managerial Practices That Promote Voice and Taking Charge among Frontline Workers
By: Julia Adler-Milstein, Sara J. Singer and Michael W. Toffel
Process-improvement ideas often come from frontline workers who speak up by voicing concerns about problems and by taking charge to resolve them. We hypothesize that organization-wide process-improvement campaigns encourage both forms of speaking up, especially voicing...
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Communication;
Employees;
Knowledge Sharing;
Knowledge Use and Leverage;
Management Practices and Processes;
Operations;
Business Processes;
Performance Improvement
Adler-Milstein, Julia, Sara J. Singer, and Michael W. Toffel. "Managerial Practices That Promote Voice and Taking Charge among Frontline Workers." Harvard Business School Working Paper, No. 11-005, July 2010. (Revised Sept. 2011. Best Theory-to-Practice Paper Award by Academy of Management's Health Care Management Division. Selected for Best Paper Proceedings of the 2011 Academy of Management Meeting.)
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
earned (vs.) that which is inherited Each member of society must contribute to society's wealth by building their own and sharing Once you die, the wealth gets transferred to society." Carlos Avendano made the point that wealth...
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by James Heskett
- 04 Jan 2022
- Research & Ideas
Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.
ability to collect and analyze more data more quickly, decision-making and problem-solving have become increasingly complex. Many people look to technology to solve modern problems, but the more technology advances, the more human...
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by Kristen Senz
- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55886 Can Biometric Tracking Improve Healthcare Provision and Data Quality? Experimental Evidence from Tuberculosis Control in India By: Bossuroy, Thomas, Clara...
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Dina Gerdeman
- 13 Mar 2018
- First Look
March 13, 2018
Yanping Liu Abstract—We evaluate manufacturing firms' responses to changes in the real exchange rate (RER) using detailed firm-level data for a large set of countries for the period 2001–2010. We uncover the following stylized facts: In...
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Sean Silverthorne
- 16 Nov 2015
- Research & Ideas
Does Competition Make Us More Creative?
Gross analyzed data from one of these websites, he noticed a pattern. “You could see very clearly when participants were tweaking a single idea, over and over,” he says. “Other times, they [would] branch out and completely change course....
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- 2022
- Article
Which Explanation Should I Choose? A Function Approximation Perspective to Characterizing Post hoc Explanations
By: Tessa Han, Suraj Srinivas and Himabindu Lakkaraju
A critical problem in the field of post hoc explainability is the lack of a common foundational goal among methods. For example, some methods are motivated by function approximation, some by game theoretic notions, and some by obtaining clean visualizations. This...
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Han, Tessa, Suraj Srinivas, and Himabindu Lakkaraju. "Which Explanation Should I Choose? A Function Approximation Perspective to Characterizing Post hoc Explanations." Advances in Neural Information Processing Systems (NeurIPS) (2022). (Best Paper Award, International Conference on Machine Learning (ICML) Workshop on Interpretable ML in Healthcare.)