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- All HBS Web
(2,542)
- People (2)
- News (495)
- Research (1,679)
- Events (3)
- Multimedia (9)
- Faculty Publications (925)
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- 01 Mar 2008
- News
HBS Records an “Excellent” Year
Publishing (HBSP) together contributed more than half of the School’s revenue growth. Executive Education revenue increased by $10 million, reflecting a positive market response to the newly launched Comprehensive Leadership Programs and expanded offerings in View Details
- 01 Apr 1997
- News
Critical Information: MIS Monitors the Ever-Changing World of IT
based on their best efforts to forecast customer needs. With new technologies such as online grocery scanners, companies can better monitor consumer behavior, allowing them to anticipate needs more accurately and even create new products... View Details
Keywords: Elaine Gottlieb
- 01 Jun 2004
- News
Luxe Redux
Thomas Pink are assured of something else, Tranthi notes: “I’m going to wear this shirt, and it’s going to make me feel great. That’s why luxury brands command a premium — it’s an emotional buy.” Needless to say, customer View Details
- 01 Oct 1999
- News
Eight Among Many: Kenneth A. Goldman
recognition in the field I was pursuing." Today, as CFO of a hot new Internet company called Excite@Home, the self-described "introspective" executive is getting plenty of attention. Goldman is busy helping Excite@Home become what he hopes will soon be the Internet and... View Details
Keywords: Marguerite Rigoglioso
- 01 Mar 2015
- News
We Have Liftoff
phone, see your bill, and pay in seconds with SplitNGo. No app required. When your workday ends: When it finally gets slow at our pilot restaurant, and we get to head home after busing tables and talking to customers all night. Your... View Details
- 01 Jun 2022
- News
Empowering Entrepreneurially Minded Students
everything that the business needs, from raising financing, to customer interactions, to sales and marketing, to product development. It’s a challenge to be able to cover, as an individual and even as a small team, all those bases, and... View Details
Keywords: Jennifer Gillespie
- 01 Oct 2002
- News
View from the Top
people in the company and the person who is working the assembly line or answering the phones. How do you stay in touch with those who work for you? Mühlemann: Walking around, seeing customers together with colleagues, e-mail,... View Details
- 01 Sep 2018
- News
Case Study: A Good Fit
employer would be interested. —Harry McCracken (AMP 114, 1994) A highly competitive market with one-year sales cycles on the one hand; a pilot customer in a less-competitive niche with a massive opportunity to create value for insurers on... View Details
Keywords: Jen McFarland Flint
- 01 Dec 1997
- News
Growing Together
performance. The process helps these organizations measure the volume of services they deliver, determine customer satisfaction, apply special analytic techniques to evaluate performance, and keep the public... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 25 Feb 2020
- News
Beyond the Plastisphere
plastics. “We’re trying to get our customers to covet this product that will help change their lives in a positive way—and make the world a better place too,” says Kauss. The world is literally drowning in plastic: Research indicates that... View Details
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Sep 2008
- News
Say “Green Cheese”
be shared. Newsweek noted that about three-quarters of Shutterfly’s customers are women because they typically serve as their families’ “chief memories officer.” View Details
- 01 Mar 2011
- News
Making Their Way
for aggressively growing our U.S.-based manufacturing operations, while incorporating a global mindset and offering our customers a true international capability.” With technology leveling the playing field, CGM can function as a globally... View Details
- 08 May 2014
- News
The Sky's the Limit
promoted to an executive for Global Business, Commercial Systems and Services at Sikorsky Aircraft Corporation, overseeing non-military sales, customer completions and support worldwide. Eaton's message,... View Details
- 01 Sep 2008
- News
Mara Aspinall
1,500-person division is a leader in the emerging field of personalized medicine, which treats cancer and other diseases with customized therapies that take into account the patient’s specific genetic traits. With HBS professor Richard... View Details
- 01 Sep 2005
- News
Ideas: Books
for optimal results. He recommends that four core categories be considered when planning these adjustments: customer definition, critical performance variables, creative tension, and commitment to the mission. View Details
- 01 Sep 2008
- News
Knowledge Integration Rules at Yale
recruiters and from other business schools,” says Podolny. Perhaps most gratifying, recruiters tell Podolny that “our students still possess the same technical skills that they had under the old curriculum, but they now have a much better appreciation of the context... View Details
- 01 Dec 2018
- News
Hard Choices
cushions the ill, or disadvantaged, or those who simply fail to thrive in their particular setting, geography, industry, or trade. After all, creative destruction is still destruction, even if inevitable and in the service of a net gain... View Details
Keywords: Seth Klarman (MBA 1982)
- 01 Sep 2003
- News
Books
failures as well as successes. A final chapter examines how some companies — even whole industries, like integrated circuits — literally have shifted the locus of experimentation to their customers and created billions of dollars of new... View Details
- 01 Dec 2006
- News
Inside Intel
received. Here, Intel had the edge. According to Davidow, “Intel had great customer service and support. We could assure a customer’s success with our device. By comparison, choosing the Motorola path... View Details