by Michael Raynor - Publications - Faculty & Research

Armbruster Photo courtesy of Michael Armbruster While Hollywood is more than capable of glorifying the cardinal sins, it's also adroit at depicting our shortcomings as human beings. Good protagonists in stories (and in life) think,... View Details

Keywords: Armbruster, Michael; Broadcasting (except Internet); Information; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment

05 May 2017
Working Paper Summaries

Survival of the Fittest: The Impact of the Minimum Wage on Firm Exit

Keywords: by Dara Lee Luca and Michael Luca; Food & Beverage

05 Dec 2016
Research & Ideas

How To Deceive Others With Truthful Statements (It's Called 'Paltering,' And It's Risky)

target’s beliefs by giving a false or distorted impression. But it’s not just businesspeople who palter. Donald Trump has done it. Hillary (and Bill) Clinton, too. Chances are you have paltered. “People seem to be using this strategy... View Details

Keywords: by Dina Gerdeman

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

"It's so appealing on the surface to think that the best way to approach race is to pretend that it doesn't exist," says behavioral psychologist Michael I. Norton, an associate professor at Harvard Business School. "But research shows... View Details

Keywords: by Carmen Nobel

11 Dec 2008
Working Paper Summaries

Quality Management and Job Quality: How the ISO 9001 Standard for Quality Management Systems Affects Employees and Employers

Keywords: by David I. Levine & Michael W. Toffel

23 Sep 2009
Working Paper Summaries

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

Keywords: by Julia Adler-Milstein, Sara J. Singer & Michael W. Toffel; Health

28 Apr 2010
Working Paper Summaries

Environmental Federalism in the European Union and the United States

Keywords: by David Vogel, Michael Toffel, Diahanna Post & Nazli Z. Uludere Aragon

24 Oct 2023
Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

Generations of Black business owners have had to fight discrimination to prosper in America, but a new study suggests that these entrepreneurs are now gaining more support in parts of the country when they make their presence known. The study, coauthored View Details

Keywords: by Jay Fitzgerald; Food & Beverage

30 May 2007
Working Paper Summaries

Ambidexterity as a Dynamic Capability: Resolving the Innovator’s Dilemma

Keywords: by Charles A. O’Reilly III & Michael L. Tushman

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

bonding activity—regular rituals like doing the Walmart Cheer or firing a Nerf toy gun to conclude a project—led to a 16 percent increase in how meaningful employees judged their work to be, according to research by Harvard Business... View Details

Keywords: by Kristen Senz

01 Jun 2024
News

Conducting Business

In 2015 I moved from New York City to Madison, Connecticut, where I met, quite by chance, Ginny Vancil and her brother, Richard. I thought, How many Vancils can there be in the world? I asked if they knew Richard “Dick” Vancil, who was my... View Details

Keywords: Michael Farmer (MBA 1971); illustration by Lucinda Rogers; Business Schools & Computer & Management Training; Educational Services

16 Jun 2015
Working Paper Summaries

Paying Up for Fair Pay: Consumers Prefer Firms with Lower CEO-to-Worker Pay Ratios

Keywords: by Bhavya Mohan, Michael I. Norton & Rohit Deshpandé

24 Oct 2013
Working Paper Summaries

When $3+$1 > $4: The Effect of Gift Salience on Employee Effort in an Online Labor Market

Keywords: by Duncan Gilchrist, Michael Luca & Deepak Malhotra

April 2023
Article

Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession

By: Lucy Chen and J. Michael McWilliams

OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.

DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details

Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry

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Coerced Confessions: Self-Policing in the Shadow of the Regulator

How Should We Pay for Health Care?

Competing by Saving Lives: How Pharmaceutical and Medical Device Companies Create Shared Value in Global Health

Racial Discrimination in the Sharing Economy: Evidence from a Field Experiment

Self-Regulatory Institutions for Solving Environmental Problems: Perspectives and Contributions from the Management Literature

The ‘IKEA Effect’: When Labor Leads to Love

A Hollywood Backstory