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  • Research Summary

Social Entrepreneurship

By: James L. Heskett
This project is centered around an analysis of data and experiences of 31 executive directors of not-for-profit organizations who completed the Denali Initiative on social entrepreneurship, of which I was volunteer faculty chairperson, between 1999 and 2002. The... View Details
  • February 2001
  • Case

PlanetFeedback: The Voice of One ... The Power of Many (A)

By: James L. Heskett
The management of PlanetFeedback in proposes a merger with Intelliseek. Their goal is to create a comprehensive C2B and B2B business focused on the generation and analysis for business clients of consumer feedback data via the Internet, Planet Feedback's board of... View Details
Keywords: Mergers and Acquisitions; Decisions; Information Management; Analytics and Data Science; Business Strategy; Internet and the Web; Information Technology Industry
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  • February 1999 (Revised April 1999)
  • Teaching Note

GE: We bring good things to life (A) and (B)TN

By: James L. Heskett
Teaching Note for (9-899-162) and (9-899-163). View Details
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  • July 1991
  • Supplement

Girl Scouts of the U.S.A. (A), Video

By: James L. Heskett
Related
  • June 1988
  • Supplement

General Electric Co.: Jack Welch Question and Answer Session, October 28, 1987, Video

By: James L. Heskett
Jack Welch updates an MBA class on events which have taken place since 1984. Answers questions about his job and the task of leading a global company. View Details
Keywords: Management Teams; Leadership; Globalized Firms and Management
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  • August 1985
  • Supplement

Benetton Factory Tour--Ponzano, Italy, Video

By: James L. Heskett
Shows the flow of products through Benetton's Ponzano factory, including its use of subcontractors. Includes information about Benetton's manufacturing, logistics, and retailing strategies. View Details
Keywords: Factories, Labs, and Plants; Logistics; Product; Production; Strategy; Italy
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  • November 1992
  • Background Note

Note on Service Mapping

By: James L. Heskett
Illustrates a simple technique for diagramming operations flows in service companies. Can be used to help structure analysis and discussion of cases involving sequenced operations. View Details
Keywords: Management Analysis, Tools, and Techniques; Operations; Business Processes; Organizational Structure; Service Industry
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  • September 1992 (Revised May 1995)
  • Case

Progressive Corporation Transportation Group (A)

By: James L. Heskett
Keywords: Insurance Industry
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  • July 1991 (Revised March 1994)
  • Case

CompuServe--1984

By: James L. Heskett
Keywords: Web Services Industry
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  • March 1986 (Revised March 1990)
  • Teaching Note

Benetton (B), Teaching Note

By: James L. Heskett
Teaching Note for (9-685-020). View Details
Keywords: United States; Italy
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  • February 1986 (Revised May 2003)
  • Teaching Note

Shouldice Hospital Limited, Teaching Note

By: James L. Heskett
Teaching Note for (9-683-068). View Details
Keywords: Health Industry; Canada
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  • September 1985 (Revised March 1989)
  • Teaching Note

Benetton (A), Teaching Note

By: James L. Heskett
Teaching Note for (9-685-014). View Details
Keywords: Apparel and Accessories Industry; United States; Europe
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  • June 1985 (Revised April 1989)
  • Case

Benetton (B)

By: James L. Heskett
The managing director of Benetton is faced with several issues concerning the adequacy of the company's organization to capitalize on the early success it has achieved in an important foreign market, the United States. Specifically, the case raises questions about... View Details
Keywords: Organizational Structure; Global Strategy; Transition; Growth and Development Strategy; Success; Business Headquarters; Business Subsidiaries; Organizational Change and Adaptation; Business Growth and Maturation; United States; Italy
Related
  • 2002
  • Article

Beyond Customer Loyalty

By: James L. Heskett
Keywords: Customer Satisfaction
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  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (C)

By: James L. Heskett
Keywords: Crisis Management
Related
  • March 1996
  • Case

Intuit: The TurboTax/MacInTax Crisis (B)

By: James L. Heskett
Keywords: Crisis Management; Information Technology Industry
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  • September 1987 (Revised September 1988)
  • Background Note

Selecting and Developing People

By: James L. Heskett
Related
  • September 1987
  • Background Note

Establishing Strategic Direction: Aligning Elements of Strategy

By: James L. Heskett
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  • September 1986 (Revised August 1988)
  • Case

Sepratech Corp. (A)

By: James L. Heskett
Keywords: Green Technology Industry
Related
  • October 1985 (Revised November 1986)
  • Supplement

CompuServe (E)

By: James L. Heskett
Describes events and raises issues subsequent to Charlie McCall's acceptance of the job of CEO at CompuServe. View Details
Keywords: Management Teams; Problems and Challenges; Information Technology Industry
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