Publications

09 Jul 2020
News

5 Tips for Communicating with Employees During a Crisis

2022
Article

Becoming a Learning Organization While Enhancing Performance: The Case of LEGO

By: Thomas Borup Kristensen, Henrik Saabye and Amy Edmondson

Purpose - The purpose of this study is to empirically test how problem-solving lean practices, along with leaders as learning facilitators in an action learning approach, can be transferred from a production context to a knowledge work context for the purpose... View Details

Keywords: Performance Efficiency; Learning; Organizational Change and Adaptation

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2019
Chapter

Teams and Team Effectiveness in Health Services Organizations

By: Bruce J. Fried and Amy C. Edmondson

Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details

Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry

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2023
Book

Workplace Conditions

By: Jill Maben, Jane Ball and Amy C. Edmondson

This Element reviews the evidence for three workplace conditions that matter for improving quality and safety in healthcare: staffing; psychological safety, teamwork, and speaking up; and staff health and well-being at work. The authors propose that these are... View Details

Keywords: Working Conditions; Outcome or Result; Safety; Well-being; Health Industry

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March 2010 (Revised June 2010)
Case

The Greening of DUMBO

By: Robert G. Eccles, Amy C. Edmondson and Abhijit Prabhu

The Brooklyn, New York, neighborhood Down Under Manhattan Bridge Overpass (DUMBO) has seen a revitalization since the late 1970s. The neighborhood's business improvement district (BID) is charged with supplementing New York City's efforts in several areas, including... View Details

Keywords: Transformation; Local Range; Business and Community Relations; Business and Government Relations; Environmental Sustainability; Wastes and Waste Processing; Urban Development; Public Administration Industry; New York (city, NY)

2017
Article

Self-Managing Organizations: Exploring the Limits of Less-Hierarchical Organizing

By: Michael Y. Lee and Amy C. Edmondson

Fascination with organizations that eschew the conventional managerial hierarchy and instead radically decentralize authority has been longstanding, albeit at the margins of scholarly and practitioner attention. Recently, however, organizational experiments in radical... View Details

Keywords: Self-Managed Organizations; Self-Managed Teams; Self-organizing Systems; Self-managing Organizations; Flat Organization; Decentralization; Organization Design; Non-hierarchical Organizations; Less-hierarchical Organizing; Organizational Structure; Organizational Design; Research

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September 2020
Case

Enabling Teamwork at the Cleveland Clinic

By: Amy C. Edmondson and Michaela J. Kerrissey

This case examines efforts to foster teamwork within and across work units in the Cleveland Clinic, a large, distributed healthcare delivery organization. With a long history of valuing teamwork since its founding in 1921, the Clinic had taken dramatic steps to further... View Details

Keywords: Teamwork; Teaming; Health Care; Health Care and Treatment; Groups and Teams; Health Industry; United States

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

co-workers to solve a problem About the Professors Amy Edmondson Credential of Leadership, Impact, and Management in Business Faculty Chair, Novartis Professor of Leadership and Management "Whether you’re a... View Details

Web

General Management Curriculum - Faculty & Research

decisions, the course examines the legal, ethical, and economic responsibilities of corporate leaders. It also teaches students about management and governance systems leaders can use to promote responsible conduct by companies and their... View Details

23 Apr 2013
First Look

First Look: April 23

https://www.hbs.edu/faculty/Pages/item.aspx?num=43830 Team Scaffolds: How Minimal Team Structures Enable Role-Based Coordination By: Valentine, Melissa, and Amy C. Edmondson Abstract—In this paper, we integrate research... View Details

Keywords: Sean Silverthorne

17 Aug 2010
First Look

First Look: August 17

the effects on subsequent reporting periods and competitor behavior are greater than previously documented. Paper: http://www.hbs.edu/research/pdf/08-073.pdf Implicit Voice Theories: Taken-for-granted Rules of Self-censorship at Work Authors:J.R. Detert, View Details

Keywords: Martha Lagace

September 2023
Article

The Dynamics of Team Learning: Harmony and Rhythm in Teamwork Arrangements for Innovation

By: Jean-François Harvey, Johnathan R. Cromwell, Kevin J. Johnson and Amy C. Edmondson

Innovation teams must navigate inherent tensions between different learning activities to produce high levels of performance. Yet, we know little about how teams combine these activities—notably reflexive, experimental, vicarious, and contextual learning—most... View Details

Keywords: Groups and Teams; Learning; Performance Effectiveness; Collaborative Innovation and Invention

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July 2020
Teaching Plan

Girls Who Code

By: Brian Trelstad and Amy Klopfenstein

This teaching plan serves as a supplement to HBS Case No. 320-055, “Girls Who Code.” Founded 2012 by former lawyer Reshma Saujani, Girls Who Code (GWC) offered coding education programs to middle- and high school-aged girls. The organization also sought to alter... View Details

11 Mar 2014
First Look

First Look: March 11

Maintenance of Certification Examinations By: Valentine, Melissa A., S. Barsade, Amy C. Edmondson, A. Gal, and R. Rhodes Abstract—Context: Physicians can demonstrate mastery of the knowledge that supports continued clinical competence... View Details

Keywords: Sean Silverthorne

October 2002 (Revised March 2013)
Case

Intermountain Health Care

By: Richard M.J. Bohmer, Amy C. Edmondson and Laura Feldman

Intermountain Health Care (IHC), an integrated delivery system based in Utah, has adopted a new strategy for managing health care delivery. The approach focuses management attention not only on the facilities where care takes place but also on physician decision making... View Details

Keywords: Ethnicity; Innovation Strategy; Cost Management; Information Technology; Organizational Structure; Technology Adoption; Performance Improvement; Problems and Challenges; Adoption; Change Management; Cost vs Benefits; Health Care and Treatment; Health Industry; Utah

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

save a marriage but one of trying to save their lives. Fighting to Belong: History of Asian Americans and Pacific Islanders By Amy Chu (MBA 1999), Alexander Chang and Louie Chin Third State Books For many... View Details

Keywords: Publishing Industries (except Internet); Information

June 1998 (Revised April 2000)
Case

GM Powertrain

By: Amy C. Edmondson and Mikelle Eastley

Discusses a young MBA plant manager who is improving the operations of a small General Motors components plant in Fredericksburg, Virginia. At 29 years old, Joe Hinrichs is the youngest plant manager at GM, and in his new assignment, he is faced with the daunting... View Details

Keywords: Service Operations; Labor Unions; Problems and Challenges; Technological Innovation; Change Management; Machinery and Machining; Manufacturing Industry; Auto Industry; United States