Word Of Mouth - Publications - Faculty & Research

03 Oct 2023
Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

want these things as well. And by explaining it and sharing it is how we actually get it done. One of the concepts of emotional self-management is the word that we just used,... View Details

Keywords: by HBS Staff

Web

Health Care Initiative - Health Care

LDIvideo After Failing as a Parent, I Gave up Resolutions for Two Words Re: Teresa Amabile 02 Feb 2025 | CNN The Psychology of Giving: Why Giving to Others Makes Us Happy Re: Michael Norton 27 Jan 2025 |... View Details

23 May 2005
Research & Ideas

What Could Bring Globalization Down?

destabilization of the alliance system (unreliability of Austria in German eyes, of Britain in French eyes). The existence of a rogue regime... View Details

Keywords: by Cynthia Churchwell

18 Jul 2023
News

The First Five Years: Brooke Biederman (MBA 2019)

people’s time, but I do believe the human spirit loves two things: entertainment and communal experiences. I love that the word “entertainment” comes from an Old French verb, entretenir, meaning “to hold together.” What’s been the most... View Details

Keywords: Robert Bochnak

13 May 2013
Research & Ideas

How to Spot a Liar

having lied in negotiations, and everyone believes they've been lied to in these contexts," Malhotra says. "We may be able to improve the situation if we can equip people to detect and deter the unethical behavior of... View Details

Keywords: by Carmen Nobel

Web

The Hawthorne Plant – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

and Harvard Business School Women in the Relay Assembly Test Room The Interview Process Spreading the Word The "Hawthorne Effect" Research Links Baker Library | Historical Collections | Site Credits | Digital Accessibility Contact Email:... View Details

16 Jan 2006
Research & Ideas

What Customers Want from Your Products

"People don't want to buy a quarter-inch drill. They want a quarter-inch hole!" With Levitt's words as a rallying cry, a recent Harvard Business Review article, "Marketing Malpractice: The Cause and the Cure," argues... View Details

Keywords: by Clayton M. Christensen, Scott Cook & Taddy Hall; Consumer Products

14 Feb 2022
Research & Ideas

Curiosity, Not Coding: 6 Skills Leaders Need in the Digital Age

This is the third and final article of the "Leading in the Digital Era" series. Read parts one and two. Leaders who set out to reshape their companies to compete in a fast-evolving digital world often come to a daunting realization: To... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards; Technology

Web

Behavioral Finance & Financial Stability

price increases do not predict lower returns going forward, these increases do predict substantial heightened probability of a crash. Simple attributes related to the price run up can help predict both the crash probability and future... View Details

16 Jul 2012
Research & Ideas

Are You a Strategist?

"What are the first three words that come to mind when you hear the word 'strategy'?" That's the free-association exercise Cynthia A. Montgomery gives to mid-career business leaders in her Executive... View Details

Keywords: by Carmen Nobel

Web

Illumination Studies and Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

that we can take a set of figures and prove anything we want to. Donald Chipman, Supervisor, Western Electric, 1931 Illumination Study, 1926 Western Electric Company Hawthorne Studies Collection Research on productivity at massive... View Details

04 Jan 2017
What Do You Think?

How Much Bureaucracy is a Good Thing in Government and Business?

Summing Up: Are Bureaucracies Worth Improving? Several messages emerge from responses to this month’s column on the worthiness of bureaucracies. In general, there is a wide range of thinking about the value... View Details

Keywords: by James L. Heskett

Web

Enter Elton Mayo – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

field for both industry and society and Mayo’s unique qualifications for the job. Human Relations and Harvard Business School Women in the Relay Assembly Test Room The Interview Process Spreading the Word The "Hawthorne Effect" Research... View Details

13 Jan 2023
Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details

Keywords: by Rachel Layne

13 Nov 2023
Blog Post

HBS Veteran Spotlight: Lindsey Chrismon (MBA 2025)

told me to do three things: "Figure it out." Those three words became my mantra. Every challenge, whether it was understanding the intricacies of the helicopter mechanics or navigating the complex dynamics... View Details

01 Dec 2023
News

Endless Possibilities

Tinder, Iosotaluno is often asked how to have the most success using the app. “I tell my friends to think of 3 x 5 x 12,” she says. In other words, three interests, five photos, and at least 12 words in the... View Details

Keywords: Julia Hanna

Web

A New Vision – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

Interview Process Spreading the Word The "Hawthorne Effect" Research Links Baker Library | Historical Collections | Site Credits | Digital Accessibility Contact Email: histcollref@hbs.edu © President and Fellows View Details

07 Jul 2021
Book

Good News for Disgraced Companies: You Can Regain Trust

environmental sustainability goals, and he responded with an even more encouraging reply. Then someone from the audience went for the money: “Given the amount of damage your company and companies in your industry [have] created, why... View Details

Keywords: by Lane Lambert

05 Jul 2006
What Do You Think?

How Important Is “Executive Intelligence” for Leaders?

Three words that best describe effective people in any organization: smart and happy. Both the order and the conjunction are important . . . ." Harry Tucci went even further, saying: "The concept View Details

Keywords: by James Heskett

Web

The Women in the Relay Assembly Test Room – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

1985, p. 124. 6 Elton Mayo, Social Problems of an Industrial Civilization . Boston: Division of Research, Graduate School of Business Administration, Harvard University, 1945,... View Details

Publications