Updating - Publications - Faculty & Research

16 Jul 2007
Research & Ideas

Understanding the ‘Want’ vs. ’Should’ Decision

choice to vote. Katy is also pursuing a study of the earnings forecasts made by sell-side stock analysts. Along with John, she is examining biases in the way analysts update their earnings forecasts in response to new information. View Details

Keywords: by Sarah Jane Gilbert; Retail; Entertainment & Recreation

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

social media managers to monitor Twitter for complaints about their cable service and who reach out to disgruntled customers directly in real time. There's also the @ComcastCares Twitter feed, which regularly issues updates about—and... View Details

Keywords: by Carmen Nobel; Advertising

26 Oct 2022
Research & Ideas

How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing)

their findings in the newly updated working paper “Reputation Burning: Analyzing the Impact of Brand Sponsorship on Social Influencers.” They initiated the study because they were fascinated by the growing overlap between e-commerce and... View Details

Keywords: by Kara Baskin; Technology; Media & Broadcasting

23 Aug 2006
Op-Ed

The Real Wal-Mart Effect

This opinion piece, first published in the New York Times in August 2005, has been updated by Pankaj Ghemawat for HBS Working Knowledge.Mighty Wal-Mart's headquarters in Bentonville, Arkansas, must feel less like a hotbed of retailing and... View Details

Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

codified and integrated into this knowledge base in a way that ensured compatibility with its existing components. And third, it established processes to evolve this knowledge base to ensure it reflected changes in the broader technological context. For example, the... View Details

Keywords: by Sean Silverthorne

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

did love to sit down with junior executives, discuss new development projects, and brainstorm about ideas for better serving clients. She agreed that she could, and should, do this more frequently. Six months after the conclusion of these discussions, I received an... View Details

Keywords: by Carmen Nobel

Teaching Interest

Decision Making Under Uncertainty

By: David E. Bell

Many of the decisions we face are made complicated by having uncertain consequences: how should I set my inventory when I don’t know what demand will be, should I refinance my mortgage when rates might go lower, how big a bet shall I make in a new business, and so... View Details

05 Mar 2012
Research & Ideas

Is JC Penney’s Makeover the Future of Retailing?

brands, simplified pricing that replaces the retailer's constant sales and coupons, and an updated store design that promises to make one think more of Apple's high-touch emporiums than a typical department store layout. “J.C. Penney is... View Details

Keywords: by Kim Girard; Retail

20 Oct 2010
Op-Ed

Export Competitiveness: Reversing the Logic

Michael E. (1998), On Competition, Updated and Expanded Edition. Boston: Harvard Business School Press, 2008. Porter, Michael E., Mercedes Delgado, Christian Ketels, Scott Stern (2008), "Moving to a New Global Competitiveness... View Details

Keywords: by Christian Ketels

23 May 2012
Research & Ideas

Five Ways to Make Your Company More Innovative

into why the owners of small businesses typically wait until the last minute to update their books and file tax forms. Most people would say they are just lazy or undisciplined. But Cook observed what was happening and asked why. And the... View Details

Keywords: by Garry Emmons, Julia Hanna & Roger Thompson

13 Mar 2005
Research & Ideas

The Tricky Business of Nonprofit Brands

mean that implementing activities that protect the brand or attempting to update or modify the brand often meets with resistance internally. In some cases, highly decentralized organizations such as Médecins Sans Frontièrs [also known as... View Details

Keywords: by Manda Salls

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

writing his weekly update reports on Wednesday, continuing to work on them when he had time on Thursday and Friday, working even into the weekend. On Monday morning, he would hand in his document to Matt. Jeff figured that a weekly View Details

Keywords: by Leslie A. Perlow

03 Oct 2007
Research & Ideas

Dealing with the ‘Irrational’ Negotiator

the time the employee was fired, the company's accounts were a mess; records had been kept poorly. Since then, the firm had hired a new accountant and updated all of the records. These records now clearly revealed that the employee's... View Details

Keywords: by Deepak Malhotra & Max H. Bazerman

24 Feb 2020
Research & Ideas

The Hidden Vulnerabilities of Open Source Software

“Without this awareness,” the report reads, “and especially without processes and procedures in place to address the risks created by legacy FOSS, organizations open themselves up to the possibility of hard-to-detect issues within their software bases.” The infrequency... View Details

Keywords: by Frank Nagle and Jenny Hoffman; Computer

29 Sep 2021
Research & Ideas

For Entrepreneurs, Blown Deadlines Can Crush Big Ideas

from each Kickstarter project, including the comments from the customers and updates posted by the entrepreneur. The researchers then manually collected data for actual delivery times and numbers of product features. They also... View Details

Keywords: by Rachel Layne

30 Mar 2020
Research & Ideas

The New Rules for Remote Work: Pandemic Edition

they need to “show up” on videoconference or in email to update workers regularly about how their companies are pivoting to weather this crisis and are protecting employees worried about their jobs, says HBS professor Tsedal Neeley, the... View Details

Keywords: by Dina Gerdeman

05 Sep 2018
Research & Ideas

The Hidden Benefit of Giving Back to Open Source Software

employees on company time to make updates and edits to the software for community use that could be used by competitors? New research by Assistant Professor Frank Nagle, a member of the Strategy Unit at Harvard Business School, shows that... View Details

Keywords: by Kristen Senz; Computer

12 May 2020
Research & Ideas

It’s Time To Relaunch Your Remote Team

start is to revisit the team’s sense of shared purpose. Revisit your shared purpose. A relaunch ensures that every team member understands and buys into the clear and specific goals that the team has been mobilized to accomplish. It is an opportunity for each member to... View Details

Keywords: by Tsedal Neeley

28 Apr 2022
Research & Ideas

Can You Buy Creativity in the Gig Economy?

percent of books generate enough income for an author to live on. The pay structure matters Zhu and Wu tracked the popularity of e-novels based on reader clicks and purchases, and measured a writer’s productivity based on how frequently an author View Details

Keywords: by Pamela Reynolds

15 Aug 2024
Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

When cybersecurity firm CrowdStrike distributed a faulty software update in July, it impacted a staggering 8.5 million devices. The crisis rippled through commercial airline operations, package delivery logistics, ecommerce, and health... View Details

Keywords: by Hise Gibson and Anita Lynch

Publications