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Show Results For
- All HBS Web
(10,234)
- People (49)
- News (3,220)
- Research (5,427)
- Events (24)
- Multimedia (59)
- Faculty Publications (3,923)
- January 2009 (Revised February 2009)
- Case
F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market
By: Lynda M. Applegate, Robert D. Austin, Kalle Lyytinen, Esko Penttinen and Timo Saarinen
Describes the development of a business model based on "software as a service" (SaaS) for security solution distributed through Internet Service Providers (ISPs). F-Secure disruptively entered a mature business with dominant players by executing an innovative new... View Details
Keywords: Business Growth and Maturation; Business Model; Disruptive Innovation; Service Delivery; Internet; Information Technology Industry
Applegate, Lynda M., Robert D. Austin, Kalle Lyytinen, Esko Penttinen, and Timo Saarinen. "F-Secure Corporation: Software as a Service (SaaS) in the Security Solutions Market." Harvard Business School Case 809-099, January 2009. (Revised February 2009.)
- August 1986 (Revised February 1991)
- Supplement
Population Services International: The Social Marketing Project in Bangladesh, Video
Population Services International, a not-for-profit agency founded to promote family planning information and to market birth control products, had an agreement with the government of Bangladesh to conduct a social marketing program using modern marketing techniques to... View Details
Keywords: Social Marketing; Health; Advertising; Marketing; Nonprofit Organizations; Government and Politics; Agreements and Arrangements; Health Industry; Bangladesh
Rangan, V. Kasturi. "Population Services International: The Social Marketing Project in Bangladesh, Video." Harvard Business School Video Supplement 887-506, August 1986. (Revised February 1991.)
- 01 Oct 2007
- Working Paper Summaries
Team Familiarity, Role Experience, and Performance:Evidence from Indian Software Services
- January 2001
- Case
World Bank and Knowledge Management, The: The Case of the Urban Services Thematic Group
By: William E. Fulmer and W. Earl Sasser
The World Bank has implemented a knowledge management initiative. One of its communities of practice is to take the lead in a $50 billion commitment to address urban slums. The community of practice is struggling with its mission and how knowledge management can help. View Details
Keywords: Urban Development; Knowledge Management; Problems and Challenges; Financial Services Industry
Fulmer, William E., and W. Earl Sasser. "World Bank and Knowledge Management, The: The Case of the Urban Services Thematic Group." Harvard Business School Case 801-157, January 2001.
- November 1999 (Revised May 2001)
- Case
AGENCY.COM (A): Launching an Interactive Service Agency
By: Ashish Nanda, Thomas J. DeLong and Scot H. Landry
Having recently launched one of Silicon Valley's first start-ups, cofounders Chan Suh and Kyle Shannon ponder whether their interactive consulting firm is prepared to bid for work from a very large client. View Details
Keywords: Business Startups; Internet and the Web; Problems and Challenges; Business Strategy; Decision Making; Entrepreneurship; Consulting Industry; Information Technology Industry
Nanda, Ashish, Thomas J. DeLong, and Scot H. Landry. "AGENCY.COM (A): Launching an Interactive Service Agency." Harvard Business School Case 800-061, November 1999. (Revised May 2001.)
- 20 Jul 2012
- News
Use Social Media to Partner with Customers and Improve Service
- 15 Apr 2019
- News
Why Anxious Customers Prefer Human Customer Service
- Web
IDEO: Human-Centered Service Design | Information Technology
Featured Case IDEO: Human-Centered Service Design The multimedia case takes viewers behind the scenes of a human-centered design company, IDEO, as they embrace the shifting demands View Details
- Web
Usage and Policies - Research Computing Services
About Us Usage and Policies 3ms For information about our terms of service and acceptable use policies, please see the below pages. Eligibility Except where noted in our terms View Details
- Research Summary
Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage
By: W. Earl Sasser
Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details
- 1981
- Chapter
Productivity Measurement at the Level of the Firm: An Application within the Service Industry
By: Hirotaka Takeuchi
- April 1990 (Revised November 1992)
- Case
Population Services International: The Social Marketing Project in Bangladesh (Abridged)
By: James E. Austin
Population Services International (PSI) was a not-for-profit agency founded to disseminate family planning information and to market birth control products, primarily in less developed countries seeking to curb their population explosions. In 1976, PSI concluded an... View Details
Keywords: Conferences; Developing Countries and Economies; Information Publishing; Growth and Development Strategy; Marketing Strategy; Social Marketing; Agreements and Arrangements; Product; Nonprofit Organizations; Pharmaceutical Industry; Bangladesh; Washington (state, US)
Austin, James E. "Population Services International: The Social Marketing Project in Bangladesh (Abridged)." Harvard Business School Case 590-061, April 1990. (Revised November 1992.)
- Web
Monitoring Jobs & Troubleshooting - Research Computing Services
Running Jobs Monitoring Jobs & Troubleshooting 3ms Monitoring and Controlling Jobs Whether using a GUI or the command line, monitoring the progress of your jobs and understanding how to control them is essential. Below we provide commands... View Details
- Web
Guidelines for Choosing Resources - Research Computing Services
Running Jobs Guidelines for Choosing Resources 2ms Whether running an interactive or batch job, it is important to understand the resources being used in the background of your submissions. Choosing Your Resources See our Choosing... View Details
- 28 Apr 2023
- News
Year Up Leads to Media Services Careers: Four Staff Stories
- Web
Requesting an Account - Research Computing Services
These are granted on a 6-month basis and may be renewed as necessary. Please note that users who intend to use compute resources are strongly encouraged to attend an HBSGrid training session. It is discouraged to create guest accounts for the sole purpose View Details
- Web
Database Best Practices - Research Computing Services
a balance between the efficiency of relational data and the usability of your database for analysis. Fully document the preparation and building of the database Draft up a... View Details
- Article
Quality, Service Level, or Empire: Which Is the Objective of the Nonprofit Arts Firm?
By: Arthur C. Brooks and Jan I. Ondrich
Brooks, Arthur C., and Jan I. Ondrich. "Quality, Service Level, or Empire: Which Is the Objective of the Nonprofit Arts Firm?" Journal of Cultural Economics 31, no. 2 (2007): 129–142.
- Web
R and Python - Research Computing Services
Software Tools R & Python 2ms The HBSGrid uses a combination of Anaconda, miniConda (a slimmed down Anaconda), and software modules to provide feature-rich environments for R and Python . This page briefly discusses need-to-knows for each... View Details