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  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

strategy and to learn from actions taken about the effectiveness of changes made. Its focus is on the development of a high-commitment culture. Its means consist of high involvement, and consultants and incentives are relied on far less... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 2023
  • Book

Beyond AI: ChatGPT, Web3, and the Business Landscape of Tomorrow

By: Ken Huang, Yang Wang, Feng Zhu, Xi Chen and Chunxiao Xing
This book explores the transformative potential of ChatGPT, Web3, and their impact on productivity and various industries. It delves into Generative AI (GenAI) and its representative platform ChatGPT, their synergy with Web3, and how they can revolutionize business... View Details
Keywords: Generative Ai; AI and Machine Learning; Ethics; Technology Adoption
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  • 12 Aug 2019
  • Research & Ideas

How Scale Changes a Manager's Responsibilities

but at this stage, if you don’t have the confidence and the right people to do things without you, it will be a rough ride. In fact, when founding CEOs don’t learn to step up into their roles and empower their leaders, investors and board... View Details
Keywords: by Julia Austin
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • November–December 2022
  • Article

Can AI Really Help You Sell?: It Can, Depending on When and How You Implement It

By: Jim Dickie, Boris Groysberg, Benson P. Shapiro and Barry Trailer
Many salespeople today are struggling; only 57% of them make their annual quotas, surveys show. One problem is that buying processes have evolved faster than selling processes, and buyers today can access a wide range of online resources that let them evaluate products... View Details
Keywords: Sales; AI and Machine Learning; Customers
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  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

2020 Harvard Business School Publishing. All rights reserved. Related Reading Don't Turn Your Marketing Function Over to AI Just Yet Will Machine Learning Make You a Better Manager? Why Artificial... View Details
Keywords: by Dina Gerdeman
  • 29 Oct 2019
  • Sharpening Your Skills

Robots in the Boardroom

Advanced Technologies How telecom giant Vodafone incorporated big data, automation, and artificial intelligence to improve productivity while ensuring new opportunities for next-generation workers. Will Machine View Details
Keywords: by Sean Silverthorne
  • Profile

Jean Luo

things and see how I liked entrepreneurship.” As early as November in her RC year, Jean began Outdoor Pass, an application that uses machine learning and social graphs to help users identify and participate... View Details
Keywords: Financial Services; Tech
  • 01 Dec 2018
  • News

Digital Transformation

in.” To further scholarship at HBS related to data science, machine learning, and artificial intelligence, and to support HBS’s Digital Initiative, Ahmad established the Syed Hasan Ahmad and Arifa Ahmad Research Fund. He named it in honor... View Details
  • Web

Online Business Analytics Course | HBS Online

across themes such as forecasting, linear regressions, and machine learning to better lead your team to long-term success. You will learn how to create a compelling story that... View Details
  • November 2022 (Revised December 2024)
  • Case

Hugging Face (A): Serving AI on a Platform

By: Shane Greenstein, Daniel Yue, Sarah Gulick and Kerry Herman
It is fall 2022, and open-source AI model company Hugging Face is considering its three areas of priorities: platform development, supporting the open-source community, and pursuing cutting-edge scientific research. As it expands services for enterprise clients, which... View Details
Keywords: Community; Open-source; AI and Machine Learning; Product Development; Networks; Service Delivery; Research; Governance; Business and Stakeholder Relations; Information Industry; Technology Industry; United States
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  • 01 Jun 2024
  • News

Alumni Achievement Awards 2024

Photographed by Susan Young; Edited by Julia Hanna MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients. ALUMNI ACHIEVEMENT AWARDS SITE MORE ON THE RECIPIENTS Read more about the 2024 recipients, and learn about past recipients.... View Details
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

country’s nationwide COVID-19 lockdown. The researchers studied employee emails and attachments before and during a nine-week period using machine learning and textual analysis. They supplemented their email... View Details
Keywords: by Ben Rand
  • 19 Sep 2023
  • Blog Post

2023 Summer Internships in Business & Environment

basalt reacts with CO2, trapping it for 10,000+ years while improving soil health and increasing crop yields for partner farmers. Lithos uses novel soil models and machine learning to maximize CO2 removal... View Details
  • 01 Jun 2023
  • News

Curb Appeal

York’s Finest from paper logs to digital apps and implemented tools like ShotSpotter, an audio gunshot-detection system, and the Domain Awareness System, a video surveillance platform that uses machine View Details
Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
  • 02 Aug 2022
  • Blog Post

From HBS to Cutting-Edge Tech

enough to join Ford as a Machine Learning Researcher. I wrote software, generated intellectual property, and talked about autonomous vehicles in international industry conferences. In late 2018, I realized... View Details
  • Summer 2024
  • Article

The Business Revolution: Economy-Wide Impacts of Artificial Intelligence and Digital Platforms

By: Hanna Halaburda, Jeffrey Prince, D. Daniel Sokol and Feng Zhu
In this essay, we identify several themes of the digital business transformation, with a particular focus on the economy-wide impacts of artificial intelligence and digital platforms. In doing so, we highlight specific industries, beyond just the high-profile “Big... View Details
Keywords: Digital Transformation; Digital Platforms; AI and Machine Learning
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  • Web

About Us - Research Computing Services

Matching Large Language Models (LLMs) Machine Learning Natural Language Processing Revise and Resubmit Support Simulations Visualizations Software Licensing (login required) HBS has university-wide licenses... View Details
  • November 2022 (Revised March 2024)
  • Case

Replika AI: Monetizing a Chatbot

By: Julian De Freitas and Nicole Tempest Keller
In early 2018, Eugenia Kuyda, co-founder and CEO of San Francisco-based chatbot Replika AI, was deciding how to monetize the app she had built. Launched in 2017, Replika was a consumer AI “companion app” developed by a team of AI software engineers originally based in... View Details
Keywords: Mental Health; Subscriber Models; TAM; Monetization Strategy; Marketing Strategy; Product Marketing; AI and Machine Learning; Applications and Software; Product Positioning; Health Disorders; Technology Industry
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  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

Developing Theory Using Machine Learning Methods By: Choudhury, Prithwiraj, Ryan Allen, and Michael G. Endres Abstract—We describe how to employ machine View Details
Keywords: Dina Gerdeman