Filter Results:
(3,887)
Show Results For
- All HBS Web
(3,887)
- People (12)
- News (710)
- Research (2,373)
- Events (17)
- Multimedia (14)
- Faculty Publications (1,516)
Show Results For
- All HBS Web
(3,887)
- People (12)
- News (710)
- Research (2,373)
- Events (17)
- Multimedia (14)
- Faculty Publications (1,516)
- 2012
- Book
Uncommon Service: How to Win by Putting Customers at the Core of Your Business
By: Frances Frei and Anne Morriss
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance—for as long as it takes to calm the customer down and fix whatever foul-up jeopardized the... View Details
Frei, Frances, and Anne Morriss. Uncommon Service: How to Win by Putting Customers at the Core of Your Business. Cambridge: Harvard Business Review Press, 2012.
- May 2013
- Supplement
Transport Corporation of India (D): Business Development across Divisions
By: V.G. Narayanan and Saloni Chaturvedi
Transport Corporation of India was a logistics company that provided multi-modal transport solutions to its customers. Set up in 1958, TCI had grown from a 'one man, one truck, one office' set-up to a company with revenues of $400 million in half a century. TCI's... View Details
Keywords: Customer Relationship Management; Business Divisions; Sales; Transportation Industry; India
Narayanan, V.G., and Saloni Chaturvedi. "Transport Corporation of India (D): Business Development across Divisions ." Harvard Business School Supplement 113-134, May 2013.
- July 2015 (Revised October 2015)
- Case
Building Strong Partnerships at the Inter-American Development Bank
By: Amy C. Edmondson, Erin L. Henry, Andreas Georgoulias and Natalie Bartlett
Building Strong Partnerships at the Inter-American Development Bank details the development of the bank's new Office of Outreach Partnerships to sustain a culture of innovation through maintaining and generating partnerships in order to fulfill the bank's greater... View Details
Keywords: Business Organization; Business And Community; Well-being; Wealth and Poverty; Organizational Structure; Groups and Teams; Organizational Culture; Technology Adoption; Business and Stakeholder Relations; Business and Shareholder Relations; Business and Government Relations; Change Management; Nonprofit Organizations; Expansion; Partners and Partnerships; Restructuring; Welfare or Wellbeing; Business and Community Relations; Non-Governmental Organizations; Banking Industry; Latin America
Edmondson, Amy C., Erin L. Henry, Andreas Georgoulias, and Natalie Bartlett. "Building Strong Partnerships at the Inter-American Development Bank." Harvard Business School Case 616-004, July 2015. (Revised October 2015.)
- January 2007
- Article
Acquisitions and Firm Growth: Creating Unilever's Ice Cream and Tea Business
By: G. Jones and Peter Miskell
This article provides a longitudinal case study of the use of acquisitions by the Anglo-Dutch multinational Unilever to build the world's largest ice cream and tea businesses. The study supports recent resource-based theory which argues that complementary rather than... View Details
Keywords: Mergers and Acquisitions; Integration; Value; Knowledge Use and Leverage; Business and Shareholder Relations; Interests; Business Ventures; Employees; Food and Beverage Industry
Jones, G., and Peter Miskell. "Acquisitions and Firm Growth: Creating Unilever's Ice Cream and Tea Business." Business History 49, no. 1 (January 2007).
- 2012
- Working Paper
Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption
By: Kristina S. McElheran
This paper explores the relationship between market position and business process innovation. Prior research has focused on the alignment between new technologies and the internal capabilities of firms to pursue them. I extend the investigation to include external... View Details
Keywords: Investment; Technological Innovation; Leadership; Business Processes; Behavior; Motivation and Incentives; Technology Adoption; Manufacturing Industry; United States
McElheran, Kristina S. "Do Market Leaders Lead in Business Process Innovation? The Case(s) of E-Business Adoption." Harvard Business School Working Paper, No. 10-104, June 2010. (Revised April 2011, October 2012.)
- Web
Leadership Team | Harvard Business School Online
Executive Education Cristina de la Cierva Senior Director of Marketing and Product Management, HBS Online Patrick Mullane Executive Director, HBS Online and Executive Education Kristen Maynard Managing Director of Business Operations and... View Details
- 14 Dec 2016
- Working Paper Summaries
The State of Small Business Lending: Innovation and Technology and the Implications for Regulation
- 13 Aug 2021
- Blog Post
Exploring Racial Justice with the Scaling Minority Businesses Course
Stephanie Myles (fellow classmate, rockstar activist, and now dear friend!) and I were teamed up to support Cruz Companies, the largest Black-owned business in Massachusetts, with developing a five-year View Details
- February 2006
- Case
Bumble and bumble: Building a Successful Business in Beauty and Fashion
By: Nancy F. Koehn and Erica Helms
Explores the creation and subsequent rise of Bumble and bumble, a trend-setting hair-care company. Analyzes the vision and achievements of the founding entrepreneur, Michael Gordon, and charts the evolution of the company within the $230 billion global beauty industry.... View Details
Keywords: Corporate Entrepreneurship; Brands and Branding; Mergers and Acquisitions; Business Strategy; Financial Condition; Business Growth and Maturation; Success; Distribution; Beauty and Cosmetics Industry; Fashion Industry
Koehn, Nancy F., and Erica Helms. "Bumble and bumble: Building a Successful Business in Beauty and Fashion." Harvard Business School Case 806-084, February 2006.
- February 2015 (Revised June 2017)
- Case
Intrapreneurship at DaVita HealthCare Partners
By: Joseph B. Fuller, David J. Collis and Matthew G. Preble
Josh Golomb, president and general manager of DaVita Rx (Rx), was about to meet with Kent Thiry, CEO of Rx's corporate parent, DaVita Healthcare Partners Inc. (DaVita), in August 2013. The two would discuss whether Golomb should lead a new DaVita venture, Paladina... View Details
Keywords: Intrapreneurship; Entrepreneurial Organizations; Startup Management; Startup; Strategic Positioning; Corporate Entrepreneurship; Corporate Strategy; Business Startups; Strategic Planning; Competitive Strategy; Health Industry; United States
Fuller, Joseph B., David J. Collis, and Matthew G. Preble. "Intrapreneurship at DaVita HealthCare Partners." Harvard Business School Case 315-046, February 2015. (Revised June 2017.)
- Web
Clubs & Consulting | Social Enterprise | Harvard Business School
bono activities, alumni consulting teams in several cities offer nonprofit organizations business management expertise. Student Clubs The Social Impact Club , the Social Enterprise Conference , and a number of related clubs frequently... View Details
- Web
Partners & Fellows | Social Enterprise | Harvard Business School
Scouts of the USA Grameen America Grassroots Business Fund Habitat for Humanity International Harbor Bank of Maryland Community Development Corp Harlem Children's Zone Health Leads Hebrew SeniorLife Hospital for Special Surgery Initiative... View Details
- 26 Jun 2000
- Research & Ideas
A New Ecosystem for Business and Society
In their opening comments at the IS2K conference, Harvard University President Neil L. Rudenstine and Harvard Business School Dean Kim B. Clark called forth, respectively, the spirits of the industrial past and the high-tech future to... View Details
Keywords: by Martha Lagace
- Web
Blog | Social Enterprise | Harvard Business School
Filter Results: (220) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive... View Details
- 24 Apr 2014
- News
MBAs mobilize to assist small business owners
immersed themselves in each city to work with entrepreneurs such as Sebastian Jackson, founder of the Social Club Grooming Company, in Detroit. Jackson worked with the team to create a new compensation structure, implement a CRM, and plug into local View Details
- 01 Feb 2000
- News
HBS Honored for Addressing Business and Societal Issues
articles, and books; and MBA courses and seminars such as Entrepreneurship in the Social Sector, Business Leadership in the Social Sector, and Effective Leadership of Social Enterprise. Two Executive Education programs have also been... View Details
- Web
Blog | Social Enterprise | Harvard Business School
Filter Results: (220) Submit Author Types Alumni HBS Staff SE Practitioners SEI Faculty SEI Team Students Topics Alumni for Impact Alumni Programs Arts Business for Social Impact Business School Executive... View Details
- 12 Nov 2021
- News
Alumni Business Leaders on Confronting the Climate Change Challenge
key role business leaders have to play in confronting climate change—and the power of HBS alumni to make a positive difference. Jacqueline Adams (MBA 1978) President, J Adams Strategic Communications;... View Details
- 10 Sep 2024
- Research & Ideas
What Happens When Business Owners Turn to ChatBots for Advice
some become more successful—but led others down the wrong path, says Rembrand Koning, the Mary V. and Mark A. Stevens Associate Professor of Business Administration at Harvard Business School. How much View Details
Keywords: by Ben Rand