Publications

February 1991
Case

Burlington Northern: The ARES Decision (B)

By: Julie H. Hertenstein and Robert S. Kaplan

The ARES team formally proposes that Burlington Northern implement the ARES system. The project meets resistance. In light of financial restructuring and high level of debt, executives wonder whether the company can afford ARES. Weak links during the ARES development... View Details

Keywords: Accounting Audits; Restructuring; Cost vs Benefits; Decision Choices and Conditions; Borrowing and Debt; Capital Budgeting; Projects; Technology Adoption; Service Industry

Educators

June 2007
Article

The Speed-Reading Organization: Revving up Finance with Time-Driven Activity-Based Costing

By: Robert S. Kaplan and Steven R. Anderson

Keywords: Organizations; Finance; Activity Based Costing and Management

Article

Risk and the Value Line Contest

By: Robert S. Kaplan and Roman L. Weil

Keywords: Risk and Uncertainty; Value

July 1974
Article

Overhead Allocation with Imperfect Markets and Nonlinear Technology

By: Robert S. Kaplan and Ulf Peter Welam

Keywords: Markets; Technology

September–October 1990
Article

Mexico: Opening Ahead of Eastern Europe

By: S. W. Sanderson and Robert H. Hayes

Keywords: Mexico; Europe

March 2006
Article

How to Implement a New Strategy Without Disrupting Your Organization

By: Robert S. Kaplan and David P. Norton

Keywords: Organizations; Policy

October 2005
Article

The Office of Strategy Management

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy; Management

September 1993 (Revised December 1993)
Case

Cott Corp.: Private Label in the 1990s

By: Ray A. Goldberg and Robert S. Kaplan

Private label cola, Cott, gets 30% of the market in Canada. How does it move into the U.S. market? How do retailers evaluate its benefit costs? Does Cott use an existing structure or build new ones? Does Cott diversify from drink to snack foods? View Details

Keywords: Private Sector; Cost Management; Labels; Growth and Development Strategy; Market Entry and Exit; Industry Structures; Diversification; Food and Beverage Industry

Article

Strategy Maps

By: Robert S. Kaplan and David P. Norton

Keywords: Strategy

2003
Working Paper

Improving Corporate Governance with the Balanced Scorecard

By: Robert S. Kaplan and Michael E. Nagel

Read Now

2003
Working Paper

Time-Driven Activity-Based Costing

By: Robert S. Kaplan and Steven R. Anderson

Read Now

September 1998 (Revised April 2001)
Case

Sealed Air Taiwan (A)

By: Lynn S. Paine and Robert J. Crawford

The general manager for U.S.-based Sealed Air Corp.'s Taiwan subsidiary must decide whether he's hired the right person to bridge the gap between Sealed Air's corporate culture and Taiwan's business culture. This case details Bob Kayser's experiences in trying to... View Details

Keywords: Organizational Change and Adaptation; Organizational Culture; Cross-Cultural and Cross-Border Issues; Relationships; Service Operations; Motivation and Incentives; Management Skills; Compensation and Benefits; Taiwan; United States

Educators

June 1998
Case

Legend Group (B), The

By: Lynn S. Paine and Robert J. Crawford

Keywords: Financial Services Industry

March 1998 (Revised July 2001)
Case

Haier Group (B), The

By: Lynn S. Paine and Robert J. Crawford

Describes the decision made in response to the (A) case as well as subsequent developments. View Details

Keywords: Consumer Products Industry; China

Educators

Article

Applying the Balanced Scorecard in Healthcare Provider Organizations

By: Syeda Noorein Inamdar and Robert S. Kaplan

Keywords: Balanced Scorecard; Health; Organizations; Health Industry

October 1996
Case

Union Bank of Switzerland: Strategic Options When Outsourcing ATM Services

By: Richard L. Nolan and Robert S. Borsi

Keywords: Strategy; Planning; Banking Industry