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Show Results For
- All HBS Web
(1,192)
- News (168)
- Research (880)
- Events (3)
- Multimedia (14)
- Faculty Publications (721)
- Web
Books - Institute For Strategy And Competitiveness
Elizabeth Teisberg show how to move health care toward positive-sum competition that delivers lasting benefits for all. Time-Driven Activity-Based Costing: A Simpler and More Powerful Path to Higher Profits Robert View Details
- 01 Aug 1998
- News
Year-End Roundup: Dean's Award, Other Honors Conferred as Class of '98 Graduates
In early June, with students and their families gathered for graduation, Class Day ceremonies took center stage at HBS as notable speeches, prizes, and events highlighted the festivities honoring the Class of 1998 and its 851 graduates. Class Day's featured speaker,... View Details
- 01 Jun 2001
- News
Reunions Offer Job Search, Career Assistance
While HBS reunions are a time to get reacquainted with old friends, they also give graduates a chance to evaluate their professional lives. Inspiring many alumni to take a good look at their careers and think about their goals is Robert... View Details
- 09 Jan 2013
- Sharpening Your Skills
Sharpening Your Skills: Understanding Customers
Crisis It was the Valentine's Day from hell for JetBlue employees and more than 130,000 customers. Under bad weather, JetBlue fliers were trapped on the runway at JFK for hours, many ultimately delayed by days. How did the airline make it right with customers and learn... View Details
Keywords: Re: Multiple Faculty
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
require adaptation and the avoidance of the repetition compulsion. Q: Your book describes leadership dilemmas facing well-known individuals historically and currently, including Robert S. McNamara, Ronald... View Details
Keywords: by Martha Lagace
- 01 Oct 1996
- News
New Releases
an eight-step process to help firms achieve the lasting organizational transformations essential for success in the coming decades. The Balanced Scorecard by Robert S. Kaplan and David P. Norton (Harvard... View Details
- 01 Jun 2006
- News
Faculty Books
Create Corporate Synergies by Robert S. Kaplan and David P. Norton (DBA ’73) (HBS Press) Professor Kaplan and his colleague apply their Balanced Scorecard management system to corporate-level strategy,... View Details
- Research Summary
Performance Management Systems
By: Robert S. Kaplan
Kaplan's research on performance management systems includes further applications of strategy maps and The Balanced Scorecard for effective strategy execution. His recent research... View Details
- Article
New Roles for Management Accountants
By: Robert S. Kaplan
Kaplan, Robert S. "New Roles for Management Accountants." Cost Management 9, no. 3 (Fall 1995): 6–13.
- Article
Can Big-Box Retailers Provide Local Health Care?
National retailers, most notably Walmart and Best Buy, are making big bets on their ability to fill this need for local health care. At first glance, these moves are a bit surprising given that these companies have not traditionally been focused on health care... View Details
Keywords: Health Care and Treatment; Service Delivery; Local Range; Retail Industry; Health Industry
Huckman, Robert S. "Can Big-Box Retailers Provide Local Health Care?" Harvard Business Review (website) (October 25, 2019).
- 1 Apr 1997
- Conference Presentation
Comments on 'The Commission on Auditors' Responsibilites: Report of Tentative Conclusions
By: Robert S. Kaplan
Keywords: Accounting Audits
- July 1998
- Teaching Note
Maxwell Appliance Controls TN
By: Robert S. Kaplan
Teaching Note for (9-192-058). View Details
Keywords: Manufacturing Industry
- January 1998
- Teaching Note
Chemical Bank TN
By: Robert S. Kaplan
Teaching Note for (9-195-210). View Details
Keywords: Banking Industry
- November 1997
- Teaching Note
Activity-Based Management at Stream International TN
By: Robert S. Kaplan
Teaching Note for (9-196-134). View Details
Keywords: Indiana
- April 1997
- Background Note
Using ABC to Manage Customer Mix and Relationships
By: Robert S. Kaplan
Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details
Kaplan, Robert S. "Using ABC to Manage Customer Mix and Relationships." Harvard Business School Background Note 197-094, April 1997.
- December 1996 (Revised February 2000)
- Background Note
Assigning Support Department Expenses to Production Cost Centers (A)
By: Robert S. Kaplan
Describes the first stage of the two-stage cost assignment process from support/service departments to production cost centers. View Details
Keywords: Cost
Kaplan, Robert S. "Assigning Support Department Expenses to Production Cost Centers (A)." Harvard Business School Background Note 197-046, December 1996. (Revised February 2000.)
- February 1996 (Revised June 1996)
- Supplement
Indianapolis: Activity-Based Costing of City Services (B)
By: Robert S. Kaplan
Supplements the (A) case. View Details
Kaplan, Robert S. "Indianapolis: Activity-Based Costing of City Services (B)." Harvard Business School Supplement 196-117, February 1996. (Revised June 1996.)